Acts of violence by claimants against ACC employees in the work place
Sue made this Official Information request to Accident Compensation Corporation
This request has an unknown status. We're waiting for Sue to read recent responses and update the status.
From: Sue
Dear Accident Compensation Corporation,
There have been new reports of acts of harassment and violence against hospital staff, in the work place, by patients. However, I've found no articles of acts of harassment and violence against ACC staff, in the work place, by claimants. Thus, I am making a request for this information.
Request 1: Threats of violence and harassment by claimants
For each year, since 01/01/2014, I request the number of employees who have alleged to have been:
1) harassed or was threatened with an act of violence by a claimant;
2) harassed or was threatened with an act of violence by a claimant, which resulted in ACC and the employee seeking assistance from the police;
3) harassed or was threatened with an act of violence by a claimant, which resulted in the Courts issuing a restraining order against the claimant;
4) harassed or was threatened with an act of violence by a claimant, which resulted in a conviction of the claimant of an offence in either the District or High Court.
Request 2: Victim of physical violence (i.e., physical assault) by claimants
For each year, since 01/01/2014, I request the number of employees who have alleged to have been a:
1) victim of physical violence (i.e., physical assault) by claimants;
2) victim of physical violence (i.e., physical assault) by claimants, which resulted in ACC and the employee seeking assistance from the police;
3) victim of physical violence (i.e., physical assault) by claimants, which resulted in the Courts issuing a restraining order against the claimant;
4) victim of physical violence (i.e., physical assault) by claimants, which resulted in a conviction of the claimant of an offence in either the District or High Court.
For clarity, the employee must have been working at ACC in the capacity of their employment with ACC, when the alleged offence occurred. That is not about domestic violence, employee-to-employee harassment or violence, or harassment or violence that occurred while not at the work place (e.g., the bar or beach).
For the numbers in Requests 1 & 2, please provide the total numbers, and numbers based on gender.
Request 3: Safety measures
If the NZ Courts have upheld the allegations of ACC employees, that he employee had been found by the Courts to be harassed, threatened, or assaulted by a claimant while in the capacity of employment, please specify the changes that ACC put in place to prevent future harm. Please provide the reports that evaluated the success of those measures taken to prevent future harm.
To be clear, harassment and threats do not include persistent claimants who seek information, or who are disgruntled with ACC's treatment of them and express their frustration, anger, or other reasonable feelings, based on perceived service failures or breaches of rights.
.
Thank you for your time and assistance.
Sue
From: Government Services
Accident Compensation Corporation
Kia ora,
Thank you for contacting ACC’s Government Services inbox.
If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.
The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.
For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.
If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].
For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).
For general queries, please visit: [4]Contact us (acc.co.nz).
Ngâ mihi,
Government Services
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
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From: Government Services
Accident Compensation Corporation
Kia ora Sue
Please see the attached letter regarding your Official Information Act
request.
If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: Sue <[email address]>;
Received: Fri May 31 2024 15:34:03 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Risky claimants and
claimant/client care indicators
[You don't often get email from
[email address]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific...
Dear Accident Compensation Corporation,
This request is related to my request on May 29, 2024, regarding "Acts of
violence by claimants against ACC employees in the work place".
I am writing to request the following information, which I request to be
in the underacted form:
- ACC159 Client risk profile summary
- ACC2222 Remote Claims Unit referral form
- ACC29 File summary and overview
- ACC7408 Security guard request for ACC or a provider form (171KB).
- Activate Care Indicator
- Activate, review and remove a client Care Indicator
- Activating the Client Care Indicator
- Add a care indicator to a client's Eos record
- Advise a provider that a client has a care indicator
- Aggressive and threatening behaviour guidelines
- Arrange and order security
- Assess management plan.
- Assess RCU transfer request
- Assess Te Ara Tika transfer request
- Complete Te Ara Tika referral form
- Complete file summary and transfer ownership in Eos
- Complete RCU referral form
- Complete risk profile and make client management recommendation
- Confirm whether to issue written warning to client
- Contact client to confirm transfer.
- Create a purchase order
- Create or update management plan.
- Criteria for activating the care indicator
- Deactivate Care Indicator
- Follow up overdue management plan reviews
- Guidelines for making a client management recommendation.
- Guidelines for when to remove a care indicator
- Issuing a trespass notice
- Managing care indicated clients
- Managing unreasonable complainant conduct
- Ordering security for staff and provider safety.
- Removing a Client Care Indicator
- Request information from the police or other government agency
- Review identified management plan and assess Care Indicator
- Reviewing the Client Care Indicator
- Transfer ownership in Eos
- Transferring a client with a Client Care Indicator
- Transferring care indicated clients to another branch
- Transferring care indicated clients to Te Ara Tika
- Transferring care indicated clients to the RCU
- WorkSAFE: Dealing with aggressive/dangerous clients
If any of the above documents are no longer in effect then please provide
me with the last version, and specify the date that it was archived.
Please then provide me with the current equivalent, even if it is under a
different name.
Please provide the information in an underacted, searchable pdf format.
Ideally, this information would be provided as a list of links which are
dedicated to ACC's policies, processes, forms, notices, etc. However, if
that is not possible, providing them through FYI.org.nz works.
Thank you very much for all your help.
Sue
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[email address]
Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[5]https://aus01.safelinks.protection.outlo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
------------------- Original Message -------------------
From: Sue <[FOI #27060 email]>;
Received: Wed May 29 2024 15:50:55 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Acts of violence by claimants
against ACC employees in the work place
[You don't often get email from
[FOI #27060 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Accident Compensation Corporation,
There have been new reports of acts of harassment and violence against
hospital staff, in the work place, by patients. However, I've found no
articles of acts of harassment and violence against ACC staff, in the work
place, by claimants. Thus, I am making a request for this information.
Request 1: Threats of violence and harassment by claimants
For each year, since 01/01/2014, I request the number of employees who
have alleged to have been:
1) harassed or was threatened with an act of violence by a claimant;
2) harassed or was threatened with an act of violence by a claimant, which
resulted in ACC and the employee seeking assistance from the police;
3) harassed or was threatened with an act of violence by a claimant, which
resulted in the Courts issuing a restraining order against the claimant;
4) harassed or was threatened with an act of violence by a claimant, which
resulted in a conviction of the claimant of an offence in either the
District or High Court.
Request 2: Victim of physical violence (i.e., physical assault) by
claimants
For each year, since 01/01/2014, I request the number of employees who
have alleged to have been a:
1) victim of physical violence (i.e., physical assault) by claimants;
2) victim of physical violence (i.e., physical assault) by claimants,
which resulted in ACC and the employee seeking assistance from the police;
3) victim of physical violence (i.e., physical assault) by claimants,
which resulted in the Courts issuing a restraining order against the
claimant;
4) victim of physical violence (i.e., physical assault) by claimants,
which resulted in a conviction of the claimant of an offence in either the
District or High Court.
For clarity, the employee must have been working at ACC in the capacity of
their employment with ACC, when the alleged offence occurred. That is not
about domestic violence, employee-to-employee harassment or violence, or
harassment or violence that occurred while not at the work place (e.g.,
the bar or beach).
For the numbers in Requests 1 & 2, please provide the total numbers, and
numbers based on gender.
Request 3: Safety measures
If the NZ Courts have upheld the allegations of ACC employees, that he
employee had been found by the Courts to be harassed, threatened, or
assaulted by a claimant while in the capacity of employment, please
specify the changes that ACC put in place to prevent future harm. Please
provide the reports that evaluated the success of those measures taken to
prevent future harm.
To be clear, harassment and threats do not include persistent claimants
who seek information, or who are disgruntled with ACC's treatment of them
and express their frustration, anger, or other reasonable feelings, based
on perceived service failures or breaches of rights.
.
Thank you for your time and assistance.
Sue
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[FOI #27060 email]
Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[8]https://aus01.safelinks.protection.outlo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers
7. https://aka.ms/LearnAboutSenderIdentific...
8. https://fyi.org.nz/change_request/new?bo...
9. https://fyi.org.nz/help/officers
hide quoted sections
From: Government Services
Accident Compensation Corporation
Kia ora Sue
Please see the attached letter regarding your Official Information Act
request.
If you have any questions about the response you can contact us at this
[1]address, for all other matters please use our contact form
at: [2]https://www.acc.co.nz/contact/ alternatively give us a call
on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: Sue <[email address]>;
Received: Fri May 31 2024 15:34:03 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Risky claimants and
claimant/client care indicators
[You don't often get email from
[email address]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific...
Dear Accident Compensation Corporation,
This request is related to my request on May 29, 2024, regarding "Acts of
violence by claimants against ACC employees in the work place".
I am writing to request the following information, which I request to be
in the underacted form:
- ACC159 Client risk profile summary
- ACC2222 Remote Claims Unit referral form
- ACC29 File summary and overview
- ACC7408 Security guard request for ACC or a provider form (171KB).
- Activate Care Indicator
- Activate, review and remove a client Care Indicator
- Activating the Client Care Indicator
- Add a care indicator to a client's Eos record
- Advise a provider that a client has a care indicator
- Aggressive and threatening behaviour guidelines
- Arrange and order security
- Assess management plan.
- Assess RCU transfer request
- Assess Te Ara Tika transfer request
- Complete Te Ara Tika referral form
- Complete file summary and transfer ownership in Eos
- Complete RCU referral form
- Complete risk profile and make client management recommendation
- Confirm whether to issue written warning to client
- Contact client to confirm transfer.
- Create a purchase order
- Create or update management plan.
- Criteria for activating the care indicator
- Deactivate Care Indicator
- Follow up overdue management plan reviews
- Guidelines for making a client management recommendation.
- Guidelines for when to remove a care indicator
- Issuing a trespass notice
- Managing care indicated clients
- Managing unreasonable complainant conduct
- Ordering security for staff and provider safety.
- Removing a Client Care Indicator
- Request information from the police or other government agency
- Review identified management plan and assess Care Indicator
- Reviewing the Client Care Indicator
- Transfer ownership in Eos
- Transferring a client with a Client Care Indicator
- Transferring care indicated clients to another branch
- Transferring care indicated clients to Te Ara Tika
- Transferring care indicated clients to the RCU
- WorkSAFE: Dealing with aggressive/dangerous clients
If any of the above documents are no longer in effect then please provide
me with the last version, and specify the date that it was archived.
Please then provide me with the current equivalent, even if it is under a
different name.
Please provide the information in an underacted, searchable pdf format.
Ideally, this information would be provided as a list of links which are
dedicated to ACC's policies, processes, forms, notices, etc. However, if
that is not possible, providing them through FYI.org.nz works.
Thank you very much for all your help.
Sue
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[email address]
Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[5]https://aus01.safelinks.protection.outlo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
------------------- Original Message -------------------
From: Sue <[FOI #27060 email]>;
Received: Wed May 29 2024 15:50:55 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Acts of violence by claimants
against ACC employees in the work place
[You don't often get email from
[FOI #27060 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Accident Compensation Corporation,
There have been new reports of acts of harassment and violence against
hospital staff, in the work place, by patients. However, I've found no
articles of acts of harassment and violence against ACC staff, in the work
place, by claimants. Thus, I am making a request for this information.
Request 1: Threats of violence and harassment by claimants
For each year, since 01/01/2014, I request the number of employees who
have alleged to have been:
1) harassed or was threatened with an act of violence by a claimant;
2) harassed or was threatened with an act of violence by a claimant, which
resulted in ACC and the employee seeking assistance from the police;
3) harassed or was threatened with an act of violence by a claimant, which
resulted in the Courts issuing a restraining order against the claimant;
4) harassed or was threatened with an act of violence by a claimant, which
resulted in a conviction of the claimant of an offence in either the
District or High Court.
Request 2: Victim of physical violence (i.e., physical assault) by
claimants
For each year, since 01/01/2014, I request the number of employees who
have alleged to have been a:
1) victim of physical violence (i.e., physical assault) by claimants;
2) victim of physical violence (i.e., physical assault) by claimants,
which resulted in ACC and the employee seeking assistance from the police;
3) victim of physical violence (i.e., physical assault) by claimants,
which resulted in the Courts issuing a restraining order against the
claimant;
4) victim of physical violence (i.e., physical assault) by claimants,
which resulted in a conviction of the claimant of an offence in either the
District or High Court.
For clarity, the employee must have been working at ACC in the capacity of
their employment with ACC, when the alleged offence occurred. That is not
about domestic violence, employee-to-employee harassment or violence, or
harassment or violence that occurred while not at the work place (e.g.,
the bar or beach).
For the numbers in Requests 1 & 2, please provide the total numbers, and
numbers based on gender.
Request 3: Safety measures
If the NZ Courts have upheld the allegations of ACC employees, that he
employee had been found by the Courts to be harassed, threatened, or
assaulted by a claimant while in the capacity of employment, please
specify the changes that ACC put in place to prevent future harm. Please
provide the reports that evaluated the success of those measures taken to
prevent future harm.
To be clear, harassment and threats do not include persistent claimants
who seek information, or who are disgruntled with ACC's treatment of them
and express their frustration, anger, or other reasonable feelings, based
on perceived service failures or breaches of rights.
.
Thank you for your time and assistance.
Sue
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[FOI #27060 email]
Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[8]https://aus01.safelinks.protection.outlo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers
7. https://aka.ms/LearnAboutSenderIdentific...
8. https://fyi.org.nz/change_request/new?bo...
9. https://fyi.org.nz/help/officers
hide quoted sections
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