Dear Accident Compensation Corporation,

I am a NZ citizen. This is an OIA request specifically for ACC’s Resolutions Services Team.

This is a request for information for each year from the 2005/06 financial year to present.

Request 1: The number of Reviews lodged by claimants within the statutory time frame.

Request 2: Of the number of Reviews lodged within the statutory time frame, the number that were lodged:
(a) using ACC’s template form; and
(b) verbally, to accommodate patient’s disabilities; and
(c) by written letter; and
(d) by email.

Request 3: For each of the methods of lodgment in Request 2, the number of reviews:
(a) ACC acknowledged and referred to a reviewer within the statutory timeframe; and
(b) ACC acknowledged and referred to a reviewer outside the statutory timeframe; and
(c) ACC rejected, either by written notice or by not sending any acknowledgement to the claimant; and
(d) minimum, median, average and maximum time it took ACC to acknowledge the request for review; and
(e) minimum, median, average and maximum time it took ACC to refer the matter to a reviewer.

Request 4: The number of Reviews lodged by claimants within outside the statutory time frame.

Request 5: Of the number of Reviews lodged outside the statutory time frame, the number that were lodged:
(e) using ACC’s template form; and
(f) verbally to accommodate patient’s disabilities; and
(g) by written letter; and
(h) by email.

Request 6: For each of the methods of lodgment in Request 5, the number of reviews:
(a) ACC acknowledged and referred to a reviewer within the statutory time frame; and
(b) ACC acknowledged and referred to a reviewer outside the statutory time frame; and
(c) ACC rejected, either by written notice or by not sending any acknowledgement to the claimant and not referring the matter to a reviewer; and
(d) minimum, median, average and maximum time it took ACC to acknowledge the request for review; and
(e) minimum, median, average and maximum time it took ACC to refer the matter to a reviewer.

Request 7: Number of Reviews that were discontinued because ACC provided a non-monetary remedy to the claimant (e.g., ACC revoked their own decision and re-established entitlements or granted cover for a claim).

Request 8: Number of Reviews that were discontinued because the claimant and ACC reached a financial settlement, with or without the addition of any other remedy.

Request 9: The number of Reviews that were discontinued by the claimant, without any remedy provided by ACC.

Request 10: The number of Reviews heard and decided.

Request 11: The number of Reviews found in ACC’s favour.

Request 12: Of those found in ACC’s favour, the number of Reviews where the claimant was:
(a) self-represented and not a lawyer; and
(b) self-represented and a lawyer; and
(c) represented by a lay-advocate (e.g., family or friend); and
(d) represented by an ACC funded advocate (e.g., ACC funded Navigation Service provider); and
(e) represented by a professional advocate not funded by ACC; and
(f) represented by a lawyer.

Request 13: The number of Reviews found in the claimant’s favour.

Request 14: Of those found in the claimant’s favour, the number of Reviews where the claimant was:
(a) self-represented and not a lawyer; and
(b) self-represented and a lawyer;
(c) represented by a lay-advocate (e.g., family or friend); and
(d) represented by an ACC funded advocate (e.g., ACC funded Navigation Service provider); and
(e) represented by a professional advocate not funded by ACC; and
(f) represented by a lawyer.

Thank you.

Yours faithfully,

Joe