Rules linked to "Two month Maximum cover decision time-frame"
Anon made this Official Information request to Accident Compensation Corporation
This request has an unknown status. We're waiting for Anon to read recent responses and update the status.
From: Anon
Dear Accident Compensation Corporation,
In your OIA response GOV-030407, you included the rules "Two month Maximum cover decision timeframe"; however, the rules linked to that rule were not included in the response.
Please provide the following linked rules:
- Complicated claim definition
- Maximum cover decision timeframe
- Advising client of four month maximum cover decision timeframe
If these rules are already publicly available, please specify the OIA request response number that they are under, and provide the specific web address for those documents.
If all of ACC's rules are provided on ACC's website, please provide me with the web address to where I can find the list of rules, and links to those documents.
I've put these titles in ACC's search engine, but could not find these documents.
Thanks,
An
From: Government Services
Accident Compensation Corporation
Kia ora,
Thank you for contacting ACC’s Government Services inbox.
If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.
The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.
For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.
If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].
For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).
For general queries, please visit: [4]Contact us (acc.co.nz).
Ngâ mihi,
Government Services
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/
From: Government Services
Accident Compensation Corporation
GOV 032585 Appendix.pdf
724K
Download
View as HTML
GOV 032585 Response.pdf
214K
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Kia ora Anon
Please find attached our response to your official information request
dated 23 May 2024. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us
a call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: Anon <[FOI #26950 email]>;
Received: Thu May 23 2024 01:10:23 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Rules linked to "Two month Maximum
cover decision time-frame"
[You don't often get email from
[FOI #26950 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Accident Compensation Corporation,
In your OIA response GOV-030407, you included the rules "Two month Maximum
cover decision timeframe"; however, the rules linked to that rule were not
included in the response.
Please provide the following linked rules:
- Complicated claim definition
- Maximum cover decision timeframe
- Advising client of four month maximum cover decision timeframe
If these rules are already publicly available, please specify the OIA
request response number that they are under, and provide the specific web
address for those documents.
If all of ACC's rules are provided on ACC's website, please provide me
with the web address to where I can find the list of rules, and links to
those documents.
I've put these titles in ACC's search engine, but could not find these
documents.
Thanks,
An
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
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2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
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6. https://fyi.org.nz/help/officers
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From: Anon
Dear Government Services,
Thank you for your quick response. You stated "'The business rule Advising client of four month maximum cover decision timeframe no longer exists." ACC must comply with the Public Records Act, and thus must maintain all of it's documents for a minimum of 25 years.
I request a copy of the archived business rule titled "Advising client of four month maximum cover decision timeframe" and the dates in which that rule was in effect.
I request a copy of the Business Rule - Cover decision time limit, and all other current rules associated with cover decision time limits and conveying the correct cover decision time limits to claimants. Please include the dates those rules came into effect.
For any rule that cam into effect since 01/01/2019, I request the archived rules and the dates they were in effect.
Thanks
An
From: Government Services
Accident Compensation Corporation
Kia ora,
Thank you for contacting ACC’s Government Services inbox.
If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.
The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.
For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.
If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].
For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).
For general queries, please visit: [4]Contact us (acc.co.nz).
Ngâ mihi,
Government Services
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/
From: Government Services
Accident Compensation Corporation
GOV 032953 Appendix.pdf
826K
Download
View as HTML
GOV 032953 Response.pdf
320K
Download
View as HTML
Kia ora Anon
Please find attached our response to your official information request
dated 9 June 2024. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us
a call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngā mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: Anon <[FOI #26950 email]>;
Received: Sun Jun 09 2024 04:37:57 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Re: OIA Response Ref: GOV-032585 CRM:0323274
[You don't often get email from
[FOI #26950 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Government Services,
Thank you for your quick response. You stated "'The business rule Advising
client of four month maximum cover decision timeframe no longer exists."
ACC must comply with the Public Records Act, and thus must maintain all of
it's documents for a minimum of 25 years.
I request a copy of the archived business rule titled "Advising client of
four month maximum cover decision timeframe" and the dates in which that
rule was in effect.
I request a copy of the Business Rule - Cover decision time limit, and all
other current rules associated with cover decision time limits and
conveying the correct cover decision time limits to claimants. Please
include the dates those rules came into effect.
For any rule that cam into effect since 01/01/2019, I request the archived
rules and the dates they were in effect.
Thanks
An
-----Original Message-----
Kia ora Anon
Please find attached our response to your official information request
dated 23 May 2024. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at:
[2]https://aus01.safelinks.protection.outlo...
alternatively give us
a call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #26950 email]
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/help/officers
hide quoted sections
From: Anon
Dear Government Services,
Thank you for your response to my request and provision of the
- Advising client of four month maximum cover decision timeframe rule, which was deactivated on 06/05/2023.
- Identifying the maximum cover decision timeframe allowed rule, which came into effect on 06/05/2023
- Cover decision time limit rule.
I note that your latest responses to my OIA requests have been quite wonky, demanding my personal information. I trust you will sort this out with your new employees so that citizens do not feel harassed.
Yours sincerely,
An
From: Government Services
Accident Compensation Corporation
Kia ora,
Thank you for contacting ACC’s Government Services inbox.
If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.
The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.
For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.
If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].
For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).
For general queries, please visit: [4]Contact us (acc.co.nz).
Ngâ mihi,
Government Services
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/
From: Government Services
Accident Compensation Corporation
Kia ora
Please find attached a letter in response to your below email.
If you have any questions about the response you can contact us at this
[1]address.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [2]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: Anon <[FOI #26950 email]>;
Received: Wed Jul 03 2024 11:21:45 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Re: OIA Response Ref: GOV-032953 CRM:0323305
Dear Government Services,
Thank you for your response to my request and provision of the
- Advising client of four month maximum cover decision timeframe rule,
which was deactivated on 06/05/2023.
- Identifying the maximum cover decision timeframe allowed rule, which
came into effect on 06/05/2023
- Cover decision time limit rule.
I note that your latest responses to my OIA requests have been quite
wonky, demanding my personal information. I trust you will sort this out
with your new employees so that citizens do not feel harassed.
Yours sincerely,
An
-----Original Message-----
Kia ora Anon
Please find attached our response to your official information request
dated 9 June 2024. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form
at: [2]https://aus01.safelinks.protection.outlo...
alternatively give us
a call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #26950 email]
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[3]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://get.adobe.com/nz/reader/
3. https://fyi.org.nz/help/officers
hide quoted sections
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