MHA Policies
T Barnett made this Official Information request to Health New Zealand
This request has an unknown status. We're waiting for T Barnett to read recent responses and update the status.
From: T Barnett
Dear Health New Zealand
Under the OIA I request a copy of
1 All Hauora a toi MHA policies
2 Hauora a Toi MHA Clincial Practice Manual
Yours faithfully,
T Barnett
From: hnzOIA
Health New Zealand
Tēnā koe,
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Ngā mihi
Te Whatu Ora, Health NZ.
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From: T Barnett
Dear hnzOIA,
Is this request going to have a response within the legislated timeframe ?
Yours sincerely,
T Barnett
From: hnzOIA
Health New Zealand
Tçnâ koe T Barnett
Thank you for your email of 2 October 2023 requesting the following under
the Official Information Act 1982 (the Act):
1 All Hauora a toi MHA policies
2 Hauora a Toi MHA Clincial Practice Manual
This email is to let you know that Te Whatu Ora needs more time to make a
decision on your request.
Unfortunately, it will not be possible to meet that time limit and we are
therefore writing to notify you of an extension of the time to make our
decision, to 28 November 2023.
This extension is required because consultations necessary to make a
decision on your request are such that a proper response cannot reasonably
be made within the original time limit.
If you have any questions, please contact us at [1][Health New Zealand request email]
If you are not happy with this extension, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.
Te Whatu Ora – Health New Zealand
TeWhatuOra.govt.nz
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From: hnzOIA
Health New Zealand
Kia ora T Barnett,
Regarding your email of 2 October 2023, please find attached our response
to your request.
If you have any questions, please get in touch at
[1][Health New Zealand request email].
Ngā mihi,
Te Whatu Ora Ministerial Team
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From: T Barnett
Kia Ora Michael Cleary
That's really confusing.
Who did you ask ? I have seen someone internally do a search on "oneplace" the internal Hauora a Toi intranet, which retuned many documents related to this request.
This seems like a blatant lie. I cant understand how 40 hours were spent and nothing was found ? also a concern when someone was paid for 40 hours of work that should of taken minutes.
Are you implying that Hauora a Toi Mental Health and Addictions Service has no policies ?
Yours sincerely,
T Barnett
From: T Barnett
Dear hnzOIA,
And now you are going to ignore me ?
The act is clear regarding timeframes, It is wrong to treat consumers this way, what is the internal HealthNZ/Te Whatu Ora complaint process, I would like this to be escalated ?
Yours sincerely,
T Barnett
From: T Barnett
Dear hnzOIA,
another day down, another day overdue
Yours sincerely,
T Barnett
Anatoly left an annotation ()
Shocking, its like they Dont Care
try emailing the guy that responded, try firstname.lastname@health.govt.nz
From: hnzOIA
Health New Zealand
Kia ora T Barnett,
Thank you for your query to our response to you on 2 October 2023. We are
sorry for the delay in replying to you.
We are currently conducting a full review of this response and will send
you an updated response no later than 8 December 2023.
If you have any questions, you can contact us at:
[1][Health New Zealand request email].
Ngā mihi,
Te Whatu Ora Ministerial Team
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From: T Barnett
Dear hnzOIA,
What date does it say on your calendar ?
sorry really does not seem genuine, when you continue to mess around.
This is a simple request for documents that exist and can be searched for on onplace within minute's.
I have started the complaint process with the Office of the Ombudsmen
what is the internal HealthNZ complaint process ?
Yours sincerely,
T Barnett
From: hnzOIA
Health New Zealand
image.png
88K
Download
APPENDIX ONE HNZ00030750.pdf
225K
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View as HTML
11 Dec Response T Barnett OIA HNZ00030750.pdf
193K
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View as HTML
Kia ora T Barnett,
Regarding your email of 2 October 2023, please find attached our response
to your request.
If you have any questions, please get in touch at
[1][Health New Zealand request email].
Ngā mihi,
Te Whatu Ora Ministerial Team
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From: T Barnett
Dear hnzOIA,
None of the policies and protocols are published on the link provided.
Provide the documents as requested, this is turning into a joke.
What is the process to complain ?
T Barnett
From: hnzOIA
Health New Zealand
Kia ora T Barnett,
Regarding your email of 12 December 2023 that you could not locate any
policies or protocols on the link we provided in our 11 December 2023
response to you, the link we provided went to all Hauora a Toi
publications and documents where there was a further link option
specifically to policies and protocols.
The link to that page is:
[1]https://www.bopdhb.health.nz/about-us/ou...
If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.
Ngā mihi,
Te Whatu Ora Ministerial Team
-----Original Message-----
From: T Barnett <[3][FOI #24292 email]>
Sent: Tuesday, 12 December 2023 8:20 am
To: hnzOIA <[4][Health New Zealand request email]>
Subject: Re: Response to your OIA request - HNZ00030750 CRM:0437057
Dear hnzOIA,
None of the policies and protocols are published on the link provided.
Provide the documents as requested, this is turning into a joke.
What is the process to complain ?
T Barnett
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3. mailto:[FOI #24292 email]
4. mailto:[Health New Zealand request email]
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From: T Barnett
Dear hnzOIA,
Your mismanagement of this request is impressive, I'm not sure if you're serious or just joking. I have asked for the Mental Health & Addictions policies for Hauora a Toi. The appendix you provided lists the policies (no access to them). as previously stated the link (if you actually spent some of the 40 hours looking) does not contain any of them.
Since this seems to be so difficult for you to comprehend here is a guide to the issue
Step 1 - The first policy on the appendix is ECT (electroconvulsive therapy)
Step 2 - look on the link you provided (specifically to policies and protocols) https://www.bopdhb.health.nz/about-us/ou...
they are in alphabetical order, a,b,c,d,e stop at e, look at the listed policies
electroconvulsive therapy is not on the website, and is not accessible
THE LINK YOU PROVIDED DOES NOT GIVE ACCESS TO THE POLICIES REQUESTED
T Barnett
Anatoly left an annotation ()
It seems like its a big joke ?
and then they wonder why our mental health stats are so bad. the disestablishment of the DHB's was sold to us as increased efficiencies.
A few sayings that comes to mind -
"Couldn't plan a picnic in a park"
"Couldn't find their way out of a paper bag with instructions on the inside"
"Couldn't organize a fire drill in a fireworks factory"
"Makes a hamster on a wheel look productive"
From: T Barnett
Dear hnzOIA,
Ignoring this wont make it go away
what did you find in the review that you previously mentioned ?
what did you spend 40 hours doing ?
when will you release the documents requested ?
this request has not been completed, I do not have access to Hauora a Toi Mental Health and addictions Policies, or Hauora a Toi Mental Health Clinical Practice Manual.
I have an appendix, and a website that doesnt list them.
T Barnett
From: Chris Angus
Dear Sir/Madam,
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From: T Barnett
Dear Chris Angus,
Thank you for providing the documents requested, your accurate communication is appreciated. I cant fathom/understand/comprehend the confusion that the OIA team at Te Whatu Ora created regarding this request.
nice to finally have the requested documents
Yours sincerely,
T Barnett
From: T Barnett
Dear Health New Zealand,
I hope you had a good break and managed to recharge, thank you for the documents
Are you able to clarify
1) who you originally asked
2) where you looked for 40 hours
3) what you found in your review
4) the Te Whatu Ora Complaints Process
Yours faithfully,
T Barnett
From: hnzOIA
Health New Zealand
Tēnā koe,
Thank you for contacting Te Whatu Ora, Health NZ. This is an automatic
reply to confirm that we have received your email. Depending on the
nature of your request you may not receive a response for up to 20 working
days. We will try to respond to your query as quickly as possible.
Ngā mihi
Te Whatu Ora, Health NZ.
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From: hnzOIA
Health New Zealand
Kia ora,
Thank you for your email. Please find attached our response.
If you have any questions, please get in touch at
[1][Health New Zealand request email].
If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.
Ngâ mihi,
Adam McFerran ([3]he/him)
Kaitohutohu Matua | Senior Advisor, Ministerial Services
Office of the Chief Executive
Follow us on [4]LinkedIn | [5]Facebook | [6]Instagram
Te Whatu Ora – Health New Zealand
------------------- Original Message -------------------
From: HNZ OIA <[Health New Zealand request email]>;
Received: Wed Jan 10 2024 09:21:29 GMT+1300 (New Zealand Daylight Time)
To: T Barnett <[FOI #24292 email]>;
Subject: Acknowledgement of request HNZ ref HNZ00035558 CRM:0390401
Tçnâ koe,
Thank you for contacting Te Whatu Ora, Health NZ. This is an automatic
reply to confirm that we have received your email. Depending on the
nature of your request you may not receive a response for up to 20 working
days. We will try to respond to your query as quickly as possible.
Ngâ mihi
Te Whatu Ora, Health NZ.
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Anatoly left an annotation ()
Funny, informed consent is a cornerstone of health, but they are unsure if they want to tell us how they work ?
Link to this