Kia ora Felix,

Thank you for your Official Information Act request, which was received by Lotto NZ on Saturday, 2 September 2023.

Your request was as follows:
I would like to make an OIA request for the handbook/guidance document for how retailers should run a Lotto outlet.

We will aim to have a response through to you by Friday, 29 September 2023.

Ngā mihi,
Dominique

Communications Advisor - Customer

e [email address]
w mylotto.co.nz

Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.

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Kia ora Felix,

Just an update on your request. Apologies for the delay in our response - we’ve been liaising with different teams to gather this information.

Before we send back our response, we wanted to check in on a couple of things to make sure we are providing you with the right information. Can I give you a call this afternoon to clarify your request? My number is [mobile number redacted].

Thanks,

Dominique

Communications Advisor - Customer

e [email address]
w mylotto.co.nz

Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.

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Kia ora Felix,

Hope this finds you well. I've attached our response to your OIA request, including a PDF of our Retail Operations Manual.

If you have any further questions, please contact me.

Best regards,
Dominique

Dominique Wong (she/her)
Communications Advisor - Customer

e [email address]
m +64 27 264 3846
mylotto.co.nz

Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.

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