ACC Privacy documents, including client consent for disclosure
AS Van Wey (Account suspended) made this Official Information request to Accident Compensation Corporation
Response to this request is long overdue. By law Accident Compensation Corporation should have responded by now (details and exceptions). The requester can complain to the Ombudsman.
From: AS Van Wey (Account suspended)
Dear Accident Compensation Corporation,
I see that you recently provided someone with your Personal Information and
Privacy Policy. However, within the bundle some key documents were not included. Would you please make publicly available the following documents:
Privacy Check Before Disclosing Information Policy
The Personal Information and Privacy Guidelines
Privacy Maturity Plan
Information Management Policy
Inbound and Outbound Document Checks
Best Practice Guidelines for requesting medical notes
Request medical or clinical records Policy
Summary of the Health Information Privacy Code Policy
Personal Information Requests Policy
ACC Guidelines to obtain verbal or written authority
Requesting Clinical Records
Request Clinical Records for Treatment Injury
Request GP Clinical Records
Information Incomplete
ACCs clinical quality framework, clinical standards and guidelines for Clinical Advisors
Standards for Seeking Guidance
Written Guidance Questions
Written guidance example
High and Medium Priority Categories for Written Guidance Request
Provide Internal Guidance - Hotline
Recovery Support to Determine Need for a Medical Case Review (MCR)
Legal Services team space
Thank you for your assistance.
Yours faithfully,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: Government Services
Accident Compensation Corporation
GOV 026094 Response.pdf
313K
Download
View as HTML
GOV 026094 Appendix 1.pdf
4.8M
Download
View as HTML
Kia ora
Please find attached our response to your official information request
dated 29 June 2023. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: AS Van Wey <[FOI #23314 email]>;
Received: Thu Jun 29 2023 17:42:54 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - ACC Privacy documents, including
client consent for disclosure
[You don't often get email from
[FOI #23314 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Accident Compensation Corporation,
I see that you recently provided someone with your Personal Information
and
Privacy Policy. However, within the bundle some key documents were not
included. Would you please make publicly available the following
documents:
Privacy Check Before Disclosing Information Policy
The Personal Information and Privacy Guidelines
Privacy Maturity Plan
Information Management Policy
Inbound and Outbound Document Checks
Best Practice Guidelines for requesting medical notes
Request medical or clinical records Policy
Summary of the Health Information Privacy Code Policy
Personal Information Requests Policy
ACC Guidelines to obtain verbal or written authority
Requesting Clinical Records
Request Clinical Records for Treatment Injury
Request GP Clinical Records
Information Incomplete
ACCs clinical quality framework, clinical standards and guidelines for
Clinical Advisors
Standards for Seeking Guidance
Written Guidance Questions
Written guidance example
High and Medium Priority Categories for Written Guidance Request
Provide Internal Guidance - Hotline
Recovery Support to Determine Need for a Medical Case Review (MCR)
Legal Services team space
Thank you for your assistance.
Yours faithfully,
AS Van Wey
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[FOI #23314 email]
Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[5]https://aus01.safelinks.protection.outlo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers
hide quoted sections
From: AS Van Wey (Account suspended)
Dear Government Services,
This is a follow up request, based on the information you had provided me.
The date range is each calendar year from 1 Jan 2013 to present.
This is a request for the number of ACC disclosures to third parties based on having an ACC45 form on file for a claim, divided by the following categories:
(1) Physician specified on the ACC45 form,
(2) External Clinical Advisors (ECA),
(3) Medical Committee Review (MCR),
(4) ICRA,
(5) FairWay,
(6) Other dispute reconciliation agency (please name),
(7) ACC external legal counsel,
(8) Other physicians not specified above, and
(9) Others (please provide description).
This is a request for the number of ACC disclosures to third parties based on having an ACC6300 form on file for the claimant, divided by the 9 categories above.
When I say third party, this means any party other than the claimant, the claimant's representative, the claimant's advocate, or the claimant's lawyer.
Yours sincerely,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: AS Van Wey (Account suspended)
Dear Accident Compensation Corporation,
Please also provide a copy of the ACC6173 Information Disclosure Checklist.
Thanks.
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: Government Services
Accident Compensation Corporation
ACC6173 Information Disclosure Checklist.pdf
510K
Download
View as HTML
GOV 027792 Response.pdf
206K
Download
View as HTML
Kia ora AS Van Wey
Please find attached our response to your official information request
dated 15 September 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
From: AS Van Wey (Account suspended)
Dear Government Services,
Thank you very much for the ACC6173.
Please provide me with the documentation of that describes the "collatable information" held by ACC related to claims.
You have already mentioned that both ACC6300 and ACC45 forms are considered collatable information, so then is it safe to assume that other forms and templates are collatable information: ACC46, ACC6173, ACC29, ACC7395, ACC2187, ACC2184, ACC850 and TI40 letters.
Does your system keep track of all information released to third parties on claims? Does your system keep track of whether the claimant has provided consent or declined to give consent for ACC to seek information from third parties or to disclose information to third parties? How is consent monitored, to ensure that there is no unlawful disclosure: that is disclosure without the consent of the claimant or disclosure of information unrelated to an issue. For instance, releasing of medical records without consent of the claimant to FairWay, the ICRA, of ACC's external legal counsel when the issue is a matter of law (like a deemed decision under section 54), where medical records are not relevant. Or for instance, when ACC obtains a bunch of irrelevant health records from Health NZ or misfiles health records under the wrong claim number, then discloses them to an external clinical advisor without having informed the claimant or sought the claimant's consent before disclosure.
I make this request under the OIA, and the Code.
Yours sincerely,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid requests for Official Information (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this requestAct on what you've learnt
Similar requests
ACC policies, rules and advice inconsistent with ACC Privacy Policies and legislation
To Accident Compensation Corporation by AS Van Wey (Account suspended)
ACCs documents regarding expert medical advice, breaches of the Privacy Act
To Accident Compensation Corporation by AS Van Wey (Account suspended)
Actions taken by ACC since 2022 Privacy Report
To Accident Compensation Corporation by AS Van Wey (Account suspended)
Information sharing agreement with External Clinical Advisors
To Accident Compensation Corporation by AS Van Wey (Account suspended)
Claim Ownership & Activity- Post decline cover decisions, requests for Review, or Appeals
To Accident Compensation Corporation by AS Van Wey (Account suspended)
Policies, guidelines and other docs for Treatment Injury Clinical Specialists
To Accident Compensation Corporation by AS Van Wey (Account suspended)
Zoom Meeting Guide & Mediation or Alternative Dispute Resolution
To Accident Compensation Corporation by AS Van Wey (Account suspended)
Complete description of all manuals or documents which contain policies, principles, rules, or guidelines in
To Accident Compensation Corporation by AS Van Wey (Account suspended)
Medical Misadventure or Medical Treatment Injury Claims - Te Whatu Ora Health NZ Waikato
To Accident Compensation Corporation by AS Van Wey (Account suspended)
