Tēnā koe Amanda Murtagh,

Thank you for your email received 1 June 2023, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond.

Ngā manaakitanga,

Official and Parliamentary Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

-----Original Message-----
From: Amanda Murtagh <[FOI #22975 email]>
Sent: Thursday, 1 June 2023 4:47 PM
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Official Information request - Utility Provider Payments

Dear Ministry of Social Development,

What is the standard operating procedure, when MSD (WINZ) approve to pay a utility provider on behalf of a client.

Yours faithfully,

Amanda Murtagh

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #22975 email]

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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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Tēnā koe Amanda Murtagh

 

I refer to your request under the Official Information Act 1982 (the Act)
for: What is the standard operating procedure, when MSD (WINZ) approve to
pay a utility provider on behalf of a client. 

 

We have decided to grant your request and will be providing you with some
helpful contextual information. However, it will take some time to
finalise the information for release.

 

A letter with contextual information is in the final stages of review and
will be sent to you by 7 July 2023, once it has been signed out. We will
respond earlier if we are able to.

 

Thank you for your patience while we finalise this letter to you.

 

This is a decision under section 15(1)(a) of the Act. Further information
on the background of this decision can be found on pages 18 and 34 of the
following guide of the Ombudsman:
[1]https://www.ombudsman.parliament.nz/site...

 

If you wish to discuss this decision with us, please feel free to contact
[2][MSD request email].

 

If you are not satisfied with this decision, you have the right to seek an
investigation and review by the Ombudsman. Information about how to make a
complaint is available at [3]www.ombudsman.parliament.nz or 0800 802 602.

 

Nāku noa, nā

 

Official Information team | Ministerial and Executive Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whānau.

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------

References

Visible links
1. https://www.ombudsman.parliament.nz/site...
2. mailto:[MSD request email]
3. http://www.ombudsman.parliament.nz/

Tçnâ koe Amanda Murtagh

 

Please find attached the Ministry’s response to your Official Information
Act request.

 

Ngâ mihi,

 

Official Information team | Ministerial and Executive Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------