Thank you for getting in touch with New Plymouth District Council. This is
an auto-reply confirming the receipt of your email.   This mailbox is
monitored during normal business hours (from 8am Monday to 5pm Fridays,
excluding public holidays) and we will allocate
your request to the appropriate team for response/action during these
hours.   If the matter is urgent, please phone us 06-759 6060 and our
friendly team will be happy to help.
The content of this email is confidential and may contain copyright
information and/or be legally privileged. The information contained in
this email is intended only for the recipient named in the email message.
If this email is not intended for you, you must not use, read, distribute
or copy it. If you have received this email message in error please notify
the sender immediately and erase the original message and any attachments
from your system. Thank you.

Statements in this email and any attachments do not necessarily reflect
the views of New Plymouth District Council.

For more information about New Plymouth District Council, visit our
website at [1]www.npdc.govt.nz

Are you a ratepayer? Did you know you can get your rates notices by email?
Sign up now at [2]www.npdc.govt.nz/home-and-property/rates-information/

References

Visible links
1. file:///tmp/www.npdc.govt.nz
2. file:///tmp/www.npdc.govt.nz/home-and-property/rates-information/

Thank you for getting in touch with New Plymouth District Council. This is
an auto-reply confirming the receipt of your email.   This mailbox is
monitored during normal business hours (from 8am Monday to 5pm Fridays,
excluding public holidays) and we will allocate
your request to the appropriate team for response/action during these
hours.   If the matter is urgent, please phone us 06-759 6060 and our
friendly team will be happy to help.
The content of this email is confidential and may contain copyright
information and/or be legally privileged. The information contained in
this email is intended only for the recipient named in the email message.
If this email is not intended for you, you must not use, read, distribute
or copy it. If you have received this email message in error please notify
the sender immediately and erase the original message and any attachments
from your system. Thank you.

Statements in this email and any attachments do not necessarily reflect
the views of New Plymouth District Council.

For more information about New Plymouth District Council, visit our
website at [1]www.npdc.govt.nz

Are you a ratepayer? Did you know you can get your rates notices by email?
Sign up now at [2]www.npdc.govt.nz/home-and-property/rates-information/

References

Visible links
1. file:///tmp/www.npdc.govt.nz
2. file:///tmp/www.npdc.govt.nz/home-and-property/rates-information/

Peter,

See the answers to your questions below

- The number of complaints received by the council relating to an apparent
water leak that has existed for a number of years on Cumberland St, near
the intersection with Heta Rd and Awanui St.

For the time period 26/10/17 to 26/10/2022

Call Centre and Online Complaints/Enquiries have led to overall a
recorded:

·         11 Call outs for Water contractors

·         14 Service Requests under Transportation, no complaints recorded

 

The Call Centre shares the information about the spring issues with
callers.  At that point callers are asked if they still wish to submit a
complaint.

 

- Copies of all internal communication within council and between council
officers surrounding this apparent leak.

I was unable to find any internal communications.  The attached email
responses indicates awareness and plans in place.

 

- Details of all action taken to remedy/repair this leak.
Per my information, this leak has existed for a number of years.

Following the 2014 enquiry (see attachment), Transport got Fulton Hogan to
install subsoil drains along the Cumberland St area where springs were
active.  This subsoil drain was extended two years ago all the way to the
bridge. Since there are springs still coming through (see attachment)
Transport will be extending the subsoil system onto Heta Road this summer
2022/23.

 

 

 

Nancy Powers

Technical Capability Lead Three Waters

 

New Plymouth District Council | Liardet St | Private Bag 2025 | New
Plymouth 4340

Phone: 06-759 6060 | [mobile number]

[1]www.newplymouthnz.com | [2]Facebook | [3]Twitter

 

 

Request ID: CSM22/504631

Request Type: CSMOFINFO, Official Information Act (20 days)

Date Received: 17-Oct-2022 08:18:50

Caller's Address:
BANKSIA, Peter
Home Ph:
Work Ph:
Fax:
Mobile Ph:
Email: [4][FOI #20856 email]

Problem Location:
Primary Street: Cumberland Street, NEW PLYMOUTH, 4312

Full Details:
Official Information Act (20 days) - Received via enquiries inbox - Full
email attached and in ECM [5]http://npdm.co?8858188

Official Information request - Information relating to Cumberland St leak
Under the Official Information Act, I request the following;
- The number of complaints received by the council relating to an apparent
water leak that has existed for a number of years on Cumberland St, near
the intersection with Heta Rd and Awanui St.

- Copies of all internal communication within council and between council
officers surrounding this apparent leak.
- Details of all action taken to remedy/repair this leak.
Per my information, this leak has existed for a number of years.

 

 

The content of this email is confidential and may contain copyright
information and/or be legally privileged. The information contained in
this email is intended only for the recipient named in the email message.
If this email is not intended for you, you must not use, read, distribute
or copy it. If you have received this email message in error please notify
the sender immediately and erase the original message and any attachments
from your system. Thank you.

Statements in this email and any attachments do not necessarily reflect
the views of New Plymouth District Council.

For more information about New Plymouth District Council, visit our
website at [6]www.npdc.govt.nz

Are you a ratepayer? Did you know you can get your rates notices by email?
Sign up now at [7]www.npdc.govt.nz/home-and-property/rates-information/

References

Visible links
1. http://www.newplymouthnz.com/
2. http://www.facebook.com/#!/NewPlymouthDi...
3. http://twitter.com/#!/NPDCouncil
4. mailto:[FOI #20856 email]
5. http://npdm.co/?8858188
6. file:///tmp/www.npdc.govt.nz
7. file:///tmp/www.npdc.govt.nz/home-and-property/rates-information/