Hello Gavin Bird,

Thank you for your Request for Information submission, it has been received by Hutt City Council and is currently being reviewed.

Your request has been classified as a Local Government Official Information and Meetings Act (LGOIMA) request.

If you'd like to follow up on this, please ensure you quote the following:

* Request: Gavin Bird - Hutt City Council customer services
* Subject: Hutt City Council customer services
* Reference #: 282
* Date of submission: 2022-10-10T21:37:57Z

Yours sincerely,

Hutt City Council

Kia ora Gavin

Thank you for your information request dated 10 October 2022.

Please find attached the information requested, including the excerpt of the minutes of the CLT meeting on 12 September 2022. Please note that some personal information has been withheld from the presentation under section 7(2)(a) of the LGOIMA, to protect the privacy of the individual involved. In making our decision to withhold this information, we considered the public interest in making the information available and have determined that it does not outweigh the need to protect the privacy of this person.

You have the right to seek an investigation and review by the Ombudsman of this response. Information about how to make a complaint is available at www.ombudsman.parliament.nz or freephone 0800 802 602.

Ngā mihi
 
Susan Sales
Ringa Āwhina Tāhūhū ki Te Koromatua | Senior Advisor
Te Kaunihera o Te Awa Kairangi | Hutt City Council, 30 Laings Road, Private Bag 31912, Lower Hutt 5040, New Zealand
Paetukutuku: www.huttcity.govt.nz

-----Original Message-----
From: Gavin Bird <[FOI #20825 email]>
Sent: Monday, 10 October 2022 10:09 pm
To: Information Management Team <[Hutt City Council request email]>
Subject: [EXTERNAL] Official Information request - Copy of report to CLT on the state of Customer Services at HCC

Dear Hutt City Council,

Please provide a copy of the report to CLT, approx mid September, that was presented by Stephen Beckett on the current state of Customer Services at HCC.

Please also include any minutes on discussion by CLT members about the report and presentation.

Yours faithfully,

Gavin Bird

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