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Visitor visa- processing issues

P Thakkar made this Official Information request to Ministry of Business, Innovation & Employment

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From: P Thakkar

Kia ora Ministry of Business, Innovation & Employment,

It is great that visitor visa processing has commenced.

I wish to know,

1. How many days does it currently take for INZ to manually link passports verified by VFS to the existing visa applications? It seems to be taking awfully long time from the time an applicant submits their passport to VFS till it is updated online.

2. How is INZ planning to reduce phone call wait times for those trying to get in touch? I have tried calling each day of a working week and seem to wait forever. I haven't been successful in speaking to any of INZ representatives. The estimated wait times paint a different picture than what actually happens once you are on hold.
Is INZ planning to provide any alternative means of communication to help alleviate excessive wait times?

Nga mihi,

P Thakkar

Link to this

From: Ministerial Services
Ministry of Business, Innovation & Employment

Ref: 2223-0446

 

Dear P Thakkar

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 4^th of September 2022 requesting under the
Official Information Act 1982 (the Act), the following:

“It is great that visitor visa processing has commenced.

 

I wish to know,

 

1. How many days does it currently take for INZ to manually link passports
verified by VFS to the existing visa applications? It seems to be taking
awfully long time from the time an applicant submits their passport to VFS
till it is updated online.

 

2. How is INZ planning to reduce phone call wait times for those trying to
get in touch? I have tried calling each day of a working week and seem to
wait forever. I haven't been successful in speaking to any of INZ
representatives. The estimated wait times paint a different picture than
what actually happens once you are on hold.

Is INZ planning to provide any alternative means of communication to help
alleviate excessive wait times?”

Your request is being processed in accordance with the Act and a response
will be sent to you in due course. If you have any enquiries regarding
your request feel free to contact us via email [1][MBIE request email] or
using the contact details below.

 

Nâku noa, nâ

 

Ministerial Services

 

Ngâ Pou o te Taumaru

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

NZBN 9429000106078

 

References

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1. mailto:[MBIE request email]

Link to this

From: *OIA
Ministry of Business, Innovation & Employment


Attachment image001.jpg
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Attachment DOIA 2223 0446 P Thakkar response.pdf
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Tçnâ koe P Thakkar

 

Please find attached the Ministry of Business, Innovation and Employment’s
response to your Official Information Act request.

 

Ngâ mihi

 

Ministerial Services

Te Whakatairanga Service Delivery

Ministry of Business, Innovation and Employment

15 Stout Street, Wellington 6011 | PO Box 1473, Wellington 6140

[1]http://mbieintranet/assets/MBIE-visual-i...

References

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Link to this

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