Kia ora Nic

This email acknowledges receipt of your OIA request below.

We will endeavour to respond to your request as soon as possible and in any event no later than 20 working days after the day your request was received. If we are unable to respond to your request by then, we will notify you of an extension of that timeframe.

If you have any queries, please feel free to contact Ministerial Services at [email address]. If any additional factors come to light which are relevant to your request, please do not hesitate to contact us so that these can be considered.

Our email notifying you of our decision on your request will confirm if we intend to publish the letter (with your personal details removed) and any related documents on the Ministry’s website.

Ngâ mihi

Ministerial Services
Manatû Taonga | Ministry for Culture & Heritage
He ngâkau titikaha, he hononga tangata
Promoting a confident and connected culture
Public Trust Building, 131 Lambton Quay, Wellington
PO Box 5364, Wellington 6140
Ph +64 4 499 4229

-----Original Message-----
From: Nic Lane <[FOI #16934 email]>
Sent: Wednesday, 29 September 2021 4:27 PM
To: Ministerial and OIA Enquiries <[Ministry for Culture and Heritage request email]>
Subject: Official Information request - Complaints Procedure (MCH)

Dear Ministry for Culture and Heritage,

Are you able to give a breakdown of the process as to how formal complaints are handled, which department manages them, how they're investigated, the typical timeline for resolving them, how confidentially is handled, and any part of the process which I might have missed?

Are you also able to supply how this procedure is communicated via your website.

Yours faithfully,

Nic Lane [He/Him]

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #16934 email]

Is [Ministry for Culture and Heritage request email] the wrong address for Official Information requests to Ministry for Culture and Heritage? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

This is an email between the Ministry for Culture and Heritage and the intended recipients only. It may contain privileged material. If this email is not intended for you do not read, use, distribute or copy it. Please notify the sender immediately and then delete the email and any attachments.

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Kia Ora –

 

Please find attached a response to your request.

 

Ngâ mihi

Ministerial Services
Manatû Taonga | Ministry for Culture & Heritage
He ngâkau titikaha, he hononga tangata

Promoting a confident and connected culture
Public Trust Building, 131 Lambton Quay, Wellington
PO Box 5364, Wellington 6140
Ph +64 4 499 4229

 

--------------------------------------------------------------------------

-----Original Message-----
From: Nic Lane <[FOI #16934 email]>
Sent: Wednesday, 29 September 2021 4:27 PM
To: Ministerial and OIA Enquiries <[Ministry for Culture and Heritage request email]>
Subject: Official Information request - Complaints Procedure (MCH)

 

Dear Ministry for Culture and Heritage,

 

Are you able to give a breakdown of the process as to how formal
complaints are handled, which department manages them, how they're
investigated, the typical timeline for resolving them, how confidentially
is handled, and any part of the process which I might have missed?

 

Are you also able to supply how this procedure is communicated via your
website.

 

Yours faithfully,

 

Nic Lane [He/Him]

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[1][FOI #16934 email]

 

Is [2][Ministry for Culture and Heritage request email] the wrong address for Official
Information requests to Ministry for Culture and Heritage? If so, please
contact us using this form:

[3]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[4]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

__________________________________________________________________________________________________________________

This is an email between the Ministry for Culture and Heritage and the
intended recipients only.
It may contain privileged material. If this email is not intended for you
do not read, use, distribute or copy it.
Please notify the sender immediately and then delete the email and any
attachments.

__________________________________________________________________________________________________________________

References

Visible links
1. mailto:[FOI #16934 email]
2. mailto:[Ministry for Culture and Heritage request email]
3. https://fyi.org.nz/change_request/new?bo...
4. https://fyi.org.nz/help/officers

hide quoted sections