Printed from https://fyi.org.nz/request/16934-complaints-procedure-mch on April 20, 2024 11:39

Complaints Procedure (MCH)

Nic Lane made this Official Information request to Ministry for Culture and Heritage

The request was successful.

From: Nic Lane

Dear Ministry for Culture and Heritage,

Are you able to give a breakdown of the process as to how formal complaints are handled, which department manages them, how they're investigated, the typical timeline for resolving them, how confidentially is handled, and any part of the process which I might have missed?

Are you also able to supply how this procedure is communicated via your website.

Yours faithfully,

Nic Lane [He/Him]

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From: OIA
Ministry for Culture and Heritage

Kia ora Nic

This email acknowledges receipt of your OIA request below.

We will endeavour to respond to your request as soon as possible and in any event no later than 20 working days after the day your request was received. If we are unable to respond to your request by then, we will notify you of an extension of that timeframe.

If you have any queries, please feel free to contact Ministerial Services at [email address]. If any additional factors come to light which are relevant to your request, please do not hesitate to contact us so that these can be considered.

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Ngâ mihi

Ministerial Services
Manatû Taonga | Ministry for Culture & Heritage
He ngâkau titikaha, he hononga tangata
Promoting a confident and connected culture
Public Trust Building, 131 Lambton Quay, Wellington
PO Box 5364, Wellington 6140
Ph +64 4 499 4229

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From: OIA
Ministry for Culture and Heritage

Attachment Cover Letter Nic Lane.PDF.pdf
200K Download View as HTML

Attachment D 1102928 Complaints Policy August 2021.PDF.pdf
195K Download View as HTML

Kia Ora –

 

Please find attached a response to your request.

 

Ngâ mihi

Ministerial Services
Manatû Taonga | Ministry for Culture & Heritage
He ngâkau titikaha, he hononga tangata

Promoting a confident and connected culture
Public Trust Building, 131 Lambton Quay, Wellington
PO Box 5364, Wellington 6140
Ph +64 4 499 4229

 

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This is an Official Information request made via the FYI website.

 

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[1][FOI #16934 email]

 

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References

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1. mailto:[FOI #16934 email]
2. mailto:[Ministry for Culture and Heritage request email]
3. https://fyi.org.nz/change_request/new?bo...
4. https://fyi.org.nz/help/officers

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From: Nic Lane

Thanks,

Nic Lane [he/him]

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Things to do with this request

Anyone:
Ministry for Culture and Heritage only: