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Thank you for contacting us. We will respond to your message within four
working days.

For our current response to COVID19 alert levels please click [4]here.

If you have a billing enquiry such as making a payment, setting up
e-billing, or updating your contact details, you can do this online via
[5]MyAccount.

If you have applied for a refund, applications are processed within 10
working days.

For other billing enquiries:
If you have received an estimated bill which is higher or lower than
expected, the balance will be adjusted accordingly on your next bill, or
when we can safely carry out an actual reading.

For urgent leaks or wastewater issues:
Please call us on 09 442 2222 (press 1) or log this through our [6]chat
service. All leaks are attended to in order of priority and safety. If you
have already reported a leak and it appears to be getting worse, please
call us so we can keep our crew updated. 

Auckland is recovering from a water shortage.
The latest [7]updates to restrictions are available here. For information
on how to become a water-saving hero, visit
[8]waterforlife.org.nz/get-involved

If we all save a little, together we can save a lot.

Kind regards, 

Watercare Services Limited 

 

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Kia ora Prashant

 

Please find below our response to your request for information in respect
of Watercare’s 10-year plan for serving Auckland residents.

 

Watercare is fortunate to have a diverse range of water sources – dams,
rivers and aquifers. This means we can balance production rates at our
treatment plants to ensure we are making the best use of the water sources
we have available.

 

For example, if our small dams in the Waitākere Ranges are full and close
to spilling, we maximise production at our Huia and Waitākere water
treatment plants that treat water from these dams. At the moment, with
Auckland still recovering from 2020's severe drought, we are minimising
production at our Ardmore Water Treatment Plant, which treats water from
our four Hūnua dams, and maximising production at our Waikato water
treatment plants, where we treat water from the Waikato River. This eases
the pressure on our Hūnua dams, allowing them to fill up as much as
possible when it rains.

 

Simultaneously, we continue to closely monitor and report on the
long-range of weather forecasts, water demand and other lead indicators to
ensure appropriate mitigation is put in place to meet the demand of
growing Auckland.

 

In addition to this, in December 2013, Watercare applied to take a further
200 million litres of water a day from the Waikato River. On 30 June 2020,
after considering advice provided by the Environmental Protection
Authority, the Minister for the Environment issued a direction under
Section 142(2) of the RMA to call in Watercare’s 2013 application and
refer it to a Board of Inquiry for determination. Watercare had then
updated the application to address a range of matters, with the most
significant revision resulting directly from Watercare’s ongoing
engagement with Waikato-Tainui since the application was lodged with
Waikato Regional Council, being a reduction in the volume of the proposed
water take from 200,000 m3 /day (net) to 150,000 m3 /day (net). The
Minister for the Environment appointed an independent Board of Inquiry on
10 August 2020 to hear and decide the Watercare Waikato River water take
proposal. The hearing is now scheduled to commence in the week of Monday 4
October 2021. If consented, a new take from the Waikato River would enable
Watercare to ensure security of supply during a drought between 2025-2027
and meet peak demand for well more than the next ten years.

 

Find out more about Auckland's current water supply, why water
restrictions are used, and how we're making the region's water supply more
resilient. See:
[1]https://www.watercare.co.nz/Water-and-wa...
This makes it easier for you to understand our current water supply
situation as well as access information about more severe restrictions.

 

We are happy to provide any further information if you may require. We
appreciate your concern about meeting the water demand for growing
Auckland.

 

Ngā mihi
Rob

 

Rob Fisher | Company Secretary

Watercare Services Limited

Customer service line: +64 9 442 2222

Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New
Zealand

Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand

Website: [2]www.watercare.co.nz



--------------------------------------------------------------------------

From: Prashant Makhijani
<[3][FOI #16514 email]>
Date: Thursday, 26 August 2021, 19:31:33
To: OIA/LGOIMA requests at Watercare <[4][Watercare request email]>
Subject: Official Information request - Watercare plan for serving
auckland residents for 10 years

CAUTION:External Email!

Dear Watercare Services Limited,

As dams are drying out and new house are built at are rapid pace,
population is also increasin
What are the 10 years plans if dams levels remain the same or even lower

Yours faithfully,

Prashant Makhijani

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Please use this email address for all replies to this request:
[5][FOI #16514 email]

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