results of waste water testing to determine presence of Covid 19

darren sharpe made this Official Information request to Watercare Services Limited

Watercare Services Limited did not have the information requested.

From: darren sharpe

Dear Watercare Services Limited,

Can you please confirm whether there has been any testing of the waste water in the Watercare area to establish the presence or other of the coronavirus leading to COVID 19, or any other associated diseases.

If affirmative please provide a summary or table of results which includes, the locations and results of such tests (positive or negative for the presence of coronavirus), the time and date of the first test per location, and most recent results, (positive or negative for coronavirus)

Yours faithfully,

darren sharpe

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From: Watercare
Watercare Services Limited

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Dear Customer,

Thank you for contacting us at Watercare, this is an automated message. We
will respond to your message within the next 4 working days.

COVID-19 update: For the latest information, [4]please check our website.

During lockdown we will not be able to read some meters, especially those
on private properties, so you may have an estimated bill which is higher
or lower than you expected. But don’t worry. When we are able to carry out
an actual read, the invoice will be adjusted accordingly.

Water is precious and even more so during the drought that we are
currently experiencing. Restrictions are still in place. For more
information about water restrictions, [5]please see our drought response.

If you have an urgent leak or wastewater issue please call us on 09 442
2222 and press 1.

You can also [6]report a fault online. All leaks are attended to in order
of priority and safety, not necessarily in the order they are logged. If a
leak you have reported gets worse, please let us know via phone so we can
keep our crew updated.

Have you registered for My Account?

Grab your nearest bill and [7]register for our MyAccount service. You can
make payments, switch to eBilling, update contact details and get copies
of your bills at your convenience 24/7. Here is a [8]video to help you
register. Whether you are a landlord or a tenant, you can register using
the water account details for your property, just grab your latest bill to
get started.


Kind regards

Watercare Services Limited

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From: THolmes (Thea)
Watercare Services Limited

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Attachment OIA DSharpe WW testing 19 August 2020.pdf
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Please find attached our reply to your email dated 18 August 2020.

Kind regards

Thea Holmes  |  Executive Assistant

Watercare Services Limited

DDI: +64 21 392926

Customer service line: +64 9 442 2222

Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New

Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand

Website: [1]







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