Kia ora

 

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Ngâ mihi,

Government Engagement and Support Team

 
       
Government Engagement & Support, ACC
 
Te Kaporeihana Âwhina Hunga Whara
 
ACC / Governance / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / [5]www.acc.co.nz  
 
ACC cares about the environment -
 
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  you.
 
 

 

 

 

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Kia ora Amanda

I refer to your below Official Information Act request, on changes to
sensitive claims handling. 

Before we respond to your request, I would like to clarify a couple of
points to ensure we are providing you with the most useful response. 

In relation to your request for "Who authorised at ACC the cover-up
article in RNZ about sensitive claims 7 July 2021 back dating the decision
to September 2020?", we are unsure what article you are referring to. Are
you referring to the 8 July 2021 article posted on ACC's website, at this
link [1]https://www.acc.co.nz/newsroom/stories/s...

Or are you referring to another article? If referring to another article,
could you please provide us with the link to this. 

In relation to your reference to ACC's 8 March 2021 letter, we are unable
to determine exactly what letter you are referring to. Can you please send
more information to [2][email address] (incase the FYI
webiste does not allow the email address to be posted, it is [3]here as a
hyperlink), so we can determine how best to respond to this question.

Could you please provide the requested clarifications by 19 August 2021.
Until we here from you, we are unlikely to be able to provide a fulsome
response to your queries. 

 

Ngâ mihi

   
             
 
    Sasha Wood, Manager OIA Services, ACC  
  ACC cares about the environment – please don’t print this  
  email    
    unless it is really necessary. Thank you.    

 

 

 
 
------------------- Original Message -------------------
From: Amanda Murtagh <[FOI #16301 email]>;
Received: Thu Aug 05 2021 14:45:53 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Change in Sensitive Claims
handling

Dear Accident Compensation Corporation,

1.      What was the involvement of the ACC Board of Directors to the ACC
Key Performance Indicators detailed in ACC Service Agreement 2020-2021 in
relation to the decision made to change the service delivery model
regarding sensitive claims?
Specifically:

“Our most important performance measures are presented in our Statement of
Intent 2018-22. These measures best reflect the aspects of performance we
can control. They are closely aligned with the expectations of the
Minister for ACC, as expressed in the letter of expectations. Together,
they provide a succinct view of: • how we are delivering impact • the
extent to which we are meeting customer expectations • the extent to which
we are delivering a scheme that New Zealanders have trust and confidence
in • whether we are delivering a cost-effective scheme that provides fair
compensation in return for a fair levy. These key performance measures
cover our strategic intentions and extend to providing transparency in how
we are developing our organisational health and capabilities and the
success of our transformation efforts.”

2.      Please provide all papers and comments from management and board
members regarding discussions, consultations, reports and analysis
regarding the decision to change the delivery model for sensitive claims,
specifically in consideration of 1. above, including any correspondence or
call notes between ACC Management, ACC Board and/or the Minister or
Ministry of ACC or any representatives or agents.

3.      Why in your letter to me on 8 March 2021 did you not explain about
the service delivery model changes regarding sensitive claims, when you
had every opportunity to do so?

4.      Who authorised at ACC the cover-up article in RNZ about sensitive
claims 7 July 2021 back dating the decision to September 2020?

Yours faithfully,

Amanda Murtagh

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #16301 email]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
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Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

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Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive a response for
up to 20 working days. We will try to respond your query as quickly as
possible.

Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.

 

Ngâ mihi,

Government Engagement and Support Team

 
       
Government Engagement & Support, ACC
 
Te Kaporeihana Âwhina Hunga Whara
 
ACC / Governance / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / [5]www.acc.co.nz  
 
ACC cares about the environment -
 
  Please don’t print this email unless it is really necessary. Thank
  you.
 
 

 

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

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Kia ora Amanda

Please find attached our response to your official information request
dated 05 August 2021. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi

   
             
 
    Sasha Wood, Manager OIA Services, ACC  
  ACC cares about the environment – please don’t print this  
  email    
    unless it is really necessary. Thank you.    

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

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