Case Manager Obligations to Record Meetings and Claimant Communications/General Contact
Anthony Jordan made this Official Information request to Accident Compensation Corporation
The request was partially successful.
From: Anthony Jordan
Dear Accident Compensation Corporation,
please provide the following:
1/ What Obligations does a Case Manager have to record on Claimants file, all Meetings with either a Claimant or a Medical Professional of Claimant
2/ What Process would a Claimant use to seek notes/information, from any Meeting with Claimant or Medical Professional, attended by a Case Manager that may not have been disclosed in Clamant file
3/ Obligation of Case Manger to give notice to ACC that they are attending a Meeting or Medical Appointment of a Claimant
Yours faithfully,
Anthony Jordan
From: Government Services
Accident Compensation Corporation
Kia ora
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Ngā mihi
OIA Services Team
OIA Services, ACC
Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
Kia ora Anthony
Please find attached our response to your official information request
dated 10 September 2020. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
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click [3]here.
Ngâ mihi
Sasha Wood, Manager OIA Services, ACC
ACC cares about the environment – please don’t print this
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From: Anthony Jordan
Dear Government Services,
With reference to Question 3
3/ Obligation of Case Manger to give notice to ACC that they are attending a Meeting or Medical Appointment of a Claimant
Your reply is published as
The service provider must have ACC’s approval to arrange a case conference. The case conference must
include all relevant treatment providers, and may include the client and involve family members, if
appropriate. After the case conference the service provider will send a report to ACC with any outcomes
or recommendations. The report is saved in the client’s electronic claim file.
The question has not been answered in the context Case Managers Obligations, the question was not in any way pertinent in asking a Service Providers Obligations
Yours sincerely,
Anthony Jordan
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
Depending on the nature of your request you may not receive a response for
up to 20 working days. We will try to respond your query as quickly as
possible.
Our [1]website provides up to date news and information about our work.
You can also follow us on [2]Facebook and [3]Twitter. Further information
about how to contact us is also available [4]here.
Ngâ mihi,
Government Engagement and Support Team
Government Engagement and Support, ACC
Tel. 0800 101 996
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
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information. If you believe you have received this email in error, please
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email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
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From: Government Services
Accident Compensation Corporation
Kia ora Anthony
With reference to your Question 3/ Obligation of Case Manger to give
notice to ACC that they are attending a Meeting or Medical Appointment of
a Claimant
Our response
In our earlier response, we referred to case conferences as these are one
of the few times ACC staff might attend a face to face meeting about a
client.
It would be extremely rare for a case manager to attend a meeting about a
claim, that the client is not present at. Any such meeting would
generally only be between ACC staff. Most communication about a claim is
carried out by phone calls and emails, which are recorded on the client's
electronic claim file. Staff who meet together to consider a matter
related to a claim do not have to give prior notice to the client. Any
documents or reports from external or internal parties about client
related meetings are also in the client’s electronic claim file, under the
‘Documents’ tab
ACC Case Managers do not attend client's medical appointments.
Ngā mihi
Sasha Wood, Manager OIA Services, ACC
ACC cares about the environment – please don’t print this
email
unless it is really necessary. Thank you.
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