Tçnâ koe John C,

 

Thank you for your request received 28 July 2021, under the Official
Information Act 1982. Your request has been forwarded to the appropriate
officials at National Office to respond. You can expect a decision as soon
as reasonably practicable, and in any case not later than 20 working days
after the day on which the request was received.

 

The information you have requested will likely contain Ministry employee
names and contact details. We need to consult relevant Ministry employees
before deciding whether we can release this information to you, and this
will take additional time and effort.

 

If you do not need the names of Ministry employees who are below tier 4
and/or who are not decision-makers, please advise us as soon as possible
and we will treat your request as amended accordingly. 

 

In any event, the Ministry will make and communicate to you a decision on
your request as soon as reasonably practicable, and within the statutory
maximum time limits – including the extension of time limits (Section 15A
of the Act). 

 

Nâ mâtou noa, nâ

 

 

Official and Parliamentary Information Team | Ministerial and Executive
Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and
independent
Ko ta mâtou he whakamana tangata kia tû haumaru, kia tû kaha, kia tû
motuhake

 

 

 

-----Original Message-----

From: John C <[1][FOI #16235 email]>

Sent: Wednesday, 28 July 2021 10:24 AM

To: OIA_Requests (MSD) <[2][MSD request email]>

Subject: Official Information request - Why are adverts played instead of
hold music?

 

Dear Ministry of Social Development,

 

Why are adverts played instead of, and intermixed with hold music?

 

What policy or law allows you to monetise citizens and residents
interactions with your services by phone?

 

What were the legal opinions supporting this change?

 

What groups were consulted before making this change?

 

Yours faithfully,

 

John C.

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[3][FOI #16235 email]

 

Is [4][MSD request email] the wrong address for Official Information
requests to Ministry of Social Development? If so, please contact us using
this form:

[5]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[6]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
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-------------------------------

References

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1. mailto:[FOI #16235 email]
2. mailto:[MSD request email]
3. mailto:[FOI #16235 email]
4. mailto:[MSD request email]
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers

hide quoted sections

Dear John C

 

Please find attached the Ministry’s response to your Official Information
Act request.

 

Yours sincerely

 

Official and Parliamentary Information team | Ministerial and Executive
Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.

 

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------