Why are adverts played instead of hold music?
John C made this Official Information request to Ministry of Social Development
The request was successful.
From: John C
Dear Ministry of Social Development,
Why are adverts played instead of, and intermixed with hold music?
What policy or law allows you to monetise citizens and residents interactions with your services by phone?
What were the legal opinions supporting this change?
What groups were consulted before making this change?
Yours faithfully,
John C.
From: OIA_Requests (MSD)
Ministry of Social Development
Tçnâ koe John C,
Thank you for your request received 28 July 2021, under the Official
Information Act 1982. Your request has been forwarded to the appropriate
officials at National Office to respond. You can expect a decision as soon
as reasonably practicable, and in any case not later than 20 working days
after the day on which the request was received.
The information you have requested will likely contain Ministry employee
names and contact details. We need to consult relevant Ministry employees
before deciding whether we can release this information to you, and this
will take additional time and effort.
If you do not need the names of Ministry employees who are below tier 4
and/or who are not decision-makers, please advise us as soon as possible
and we will treat your request as amended accordingly.
In any event, the Ministry will make and communicate to you a decision on
your request as soon as reasonably practicable, and within the statutory
maximum time limits – including the extension of time limits (Section 15A
of the Act).
Nâ mâtou noa, nâ
Official and Parliamentary Information Team | Ministerial and Executive
Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to help themselves to be safe, strong and
independent
Ko ta mâtou he whakamana tangata kia tû haumaru, kia tû kaha, kia tû
motuhake
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From: OIA_Requests (MSD)
Ministry of Social Development
Dear John C
Please find attached the Ministry’s response to your Official Information
Act request.
Yours sincerely
Official and Parliamentary Information team | Ministerial and Executive
Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.
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are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
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