RealMe verified identity on MyMSD
Felix Lee made this Official Information request to Ministry of Social Development
The request was successful.
From: Felix Lee
Dear Ministry of Social Development,
When you apply for benefits or NZSuper on the MyMSD site, you can only use RealMe to login. You cannot use the 'RealMe verified identity' feature to prove your identity, you have to upload copies of documents to prove your identity. I want to find out more about this.
This is an OIA request for the following:
1. Number of registered MyMSD users
2. Of the number in 1, how many have associated a RealMe login to their MyMSD account
3. Of the number in 2, how many have a verified identity associated with their RealMe account
4. Are there any plans to implement RealMe verified identity on the MyMSD? If not why not.
5. A copy of any documents, memos, research, etc that explores implementing RealMe verified identity on the MyMSD service
I am a NZ citizen eligible to make OIA requests. Thank you for your assistance in this matter.
Yours faithfully,
Felix Lee
From: OIA_Requests (MSD)
Ministry of Social Development
Tēnā koe Felix
Thank you for your email received 8 July 2021, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond. You can expect a decision as soon as reasonably practicable, and in any case not later than 20 working days after the day on which the request was received.
Nā mātou noa, nā
Official and Parliamentary Information team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake
-----Original Message-----
From: Felix Lee <[FOI #16006 email]>
Sent: Thursday, 8 July 2021 12:48 pm
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Official Information request - RealMe verified identity on MyMSD
Dear Ministry of Social Development,
When you apply for benefits or NZSuper on the MyMSD site, you can only use RealMe to login. You cannot use the 'RealMe verified identity' feature to prove your identity, you have to upload copies of documents to prove your identity. I want to find out more about this.
This is an OIA request for the following:
1. Number of registered MyMSD users
2. Of the number in 1, how many have associated a RealMe login to their MyMSD account 3. Of the number in 2, how many have a verified identity associated with their RealMe account 4. Are there any plans to implement RealMe verified identity on the MyMSD? If not why not.
5. A copy of any documents, memos, research, etc that explores implementing RealMe verified identity on the MyMSD service
I am a NZ citizen eligible to make OIA requests. Thank you for your assistance in this matter.
Yours faithfully,
Felix Lee
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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.
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From: OIA_Requests (MSD)
Ministry of Social Development
Tēnā koe Felix Lee
Please find attached a letter advising of the need to extend the time
available to make a decision on your OIA request received 8 July 2021
until 19 August 2021.
Nā mātou noa, nā
Official and Parliamentary Information team | Ministerial and
Executive Services
Ministry of Social Development
Our purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whānau.
------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------
From: OIA_Requests (MSD)
Ministry of Social Development
Tçnâ koe Felix Lee
Please find attached the Ministry’s response to your Official Information
Act request.
Nâ mâtou noa, nâ
Official and Parliamentary Information team | Ministerial and
Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whânau.
------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------
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Mr Rodgers left an annotation ()
When I try to log into MyMSD I am presented with two choices. Either RealMe or a Client Number/PIN Number login.
My (verified) RealMe doesn't work. Logging in just cycles me back to the login screen.
So I was forced to provide my identity documents (e.g. bank statement) to activate the other login. The really stupid thing is, they wouldn’t accept me emailing the documents in. I either had to upload the same document or print it out and snail mail it in. How stupid is that?
Link to this