HealthCare NZ Limited

NZ Health Justice made this Official Information request to Health and Disability Commissioner

The request was successful.

From: NZ Health Justice

Dear Health and Disability Commissioner,

Please disclose the total number of complaints the Commissioner has received against HealthCare NZ Limited since 1 January 2020.

We further request a breakdown of these by date received and status, with outcome if closed, including any recommendations or follow-up actions.

Yours faithfully,

NZ Health Justice

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From: HDC Legal
Health and Disability Commissioner


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Good afternoon,
Thank you for your information request. We are processing your request
pursuant to the Official Information Act 1982/Privacy Act 2020, and we
will respond according to the timeframes set out in the legislation.

Ngā mihi,
Ella Wheeler

Legal Team
Office of the Health and Disability Commissioner

Telephone: 0800 11 22 33
PO Box 11934, Wellington 6142
Level 11, TechnologyOne House, 86 Victoria Street, Wellington 6011
[1]Health & Disability Commissioner 
*************************************************************

The information contained in this document is confidential to the intended
recipient and may be legally privileged. You may not copy or disclose this
email to anyone without the written permission of the sender. It is not
necessarily the view nor an official communication of the Health and
Disability Commissioner. If you have received this email in error, please
notify the sender immediately and delete this message.

*************************************************************

References

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From: HDC Legal
Health and Disability Commissioner


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Attachment Letter Signed 23.6.21.pdf
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Attachment Complaints received against HealthCare NZ.pdf
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Good afternoon,

Thank you for your information request. Please find attached our response.
Please note, for security reasons, the documents have been password
protected.
Once you have acknowledged this email, I will provide the password.

Ngā mihi,

Legal Team
Office of the Health and Disability Commissioner

Telephone: 0800 11 22 33
PO Box 11934, Wellington 6142
Level 11, TechnologyOne House, 86 Victoria Street, Wellington 6011
[1]Health & Disability Commissioner 
*************************************************************

The information contained in this document is confidential to the intended
recipient and may be legally privileged. You may not copy or disclose this
email to anyone without the written permission of the sender. It is not
necessarily the view nor an official communication of the Health and
Disability Commissioner. If you have received this email in error, please
notify the sender immediately and delete this message.

*************************************************************

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From: NZ Health Justice

Dear HDC Legal,

We confirm receipt of this email. We also want to clarify that this request was made via FYI.org.nz and as such the response should be available to the public.

Yours sincerely,

NZ Health Justice

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From: HDC Legal
Health and Disability Commissioner


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3K Download


Good morning,
Thank you for your response. The password to open the document is
NZ1161CG. We understand the response will be published on FYI.org.nz

Ngā mihi,

Legal Team
Office of the Health and Disability Commissioner

Telephone: 0800 11 22 33
PO Box 11934, Wellington 6142
Level 11, TechnologyOne House, 86 Victoria Street, Wellington 6011
[1]Health & Disability Commissioner 

From:        NZ Health Justice
<[FOI #15558 email]>
To:        HDC Legal <[email address]>
Date:        24/06/2021 06:52 p.m.
Subject:        Re: Information Request: Our ref: E21HDC01161

--------------------------------------------------------------------------

Dear HDC Legal,

We confirm receipt of this email. We also want to clarify that this
request was made via FYI.org.nz and as such the response should be
available to the public.

Yours sincerely,

NZ Health Justice

-----Original Message-----

Good afternoon,

Thank you for your information request. Please find attached our response.
Please note, for security reasons, the documents have been password
protected.
Once you have acknowledged this email, I will provide the password.

Ngā mihi,

Legal Team
Office of the Health and Disability Commissioner

Telephone: 0800 11 22 33
PO Box 11934, Wellington 6142
Level 11, TechnologyOne House, 86 Victoria Street, Wellington 6011
[1]Health & Disability Commissioner 

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Please use this email address for all replies to this request:
[FOI #15558 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

*************************************************************

The information contained in this document is confidential to the intended
recipient and may be legally privileged. You may not copy or disclose this
email to anyone without the written permission of the sender. It is not
necessarily the view nor an official communication of the Health and
Disability Commissioner. If you have received this email in error, please
notify the sender immediately and delete this message.

*************************************************************

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2. https://fyi.org.nz/help/officers

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