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Complaints

John finnegan made this Official Information request to Auckland Council

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From: John finnegan

Dear Auckland Council,
How many complaints has Auckland council recieved about its subsidary watercare between april 2016 and the present. How many of these complaints have been resolved. The nature of these complaints.

Yours faithfully,

John finnegan

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From: Official Information
Auckland Council

Thank you for contacting Auckland Council’s Privacy and Official
Information Team. This email is to acknowledge that we have received your
correspondence.

 

If you have made a request for official information, we will make and
communicate a decision on your request within 20 working days (this is a
maximum timeframe).

 

If we need to clarify, or transfer your request, or extend the timeframe
for response, we will contact you shortly.

 

If your email can be answered directly by a council department, we may
refer it to that department. We will get back to you to let you know we
have done this.

 

Ngâ mihi,

 

The Privacy & Official Information Team

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CAUTION: This email message and any attachments contain information that
may be confidential and may be LEGALLY PRIVILEGED. If you are not the
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attachments is strictly prohibited. If you have received this email
message in error please notify us immediately and erase all copies of the
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or similar carried with our email, or any effects our email may have on
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email may be those of the individual sender and may not necessarily
reflect the views of Council.

References

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1. https://akhaveyoursay.aucklandcouncil.go...

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From: Official Information
Auckland Council

Kia ora John

Thank you for your request. In order for us to properly respond to your request would you please provide some more context/information.

Do you seek official recorded complaints?

We assume that you are not seeking information where the complaint is 'operational' - ie from a customer reporting an issue, or expressing general dissatisfaction. Providing information on these types of complaints would involve substantial collation.

Ngā mihi nui

Angela Hare | Senior Privacy & Official Information Business Partner
Governance Services | Auckland Council

Phone: (09) 890 4637 | [mobile number]
Auckland Council, 135 Albert Street, Auckland
Visit our website: www.aucklandcouncil.govt.nz

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From: John finnegan

Dear Official Information,

Any and all complaints regarding customers treatment by watercare, how long people have had to wait for faults to be repaired. How many times faults have to be logged before the fault is fixed.
And watercares responses to complaints fowrarded to them through auckland council.
From april 2016 till now.

Yours sincerely,

John finnegan

Link to this

From: Official Information
Auckland Council

Thank you for contacting Auckland Council’s Privacy and Official
Information Team. This email is to acknowledge that we have received your
correspondence.

 

If you have made a request for official information, we will make and
communicate a decision on your request within 20 working days (this is a
maximum timeframe).

 

If we need to clarify, or transfer your request, or extend the timeframe
for response, we will contact you shortly.

 

If your email can be answered directly by a council department, we may
refer it to that department. We will get back to you to let you know we
have done this.

 

Ngâ mihi,

 

The Privacy & Official Information Team

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CAUTION: This email message and any attachments contain information that
may be confidential and may be LEGALLY PRIVILEGED. If you are not the
intended recipient, any use, disclosure or copying of this message or
attachments is strictly prohibited. If you have received this email
message in error please notify us immediately and erase all copies of the
message and attachments. We do not accept responsibility for any viruses
or similar carried with our email, or any effects our email may have on
the recipient computer system or network. Any views expressed in this
email may be those of the individual sender and may not necessarily
reflect the views of Council.

References

Visible links
1. https://www.futurefit.nz/?utm_source=ac_...

Link to this

From: Official Information
Auckland Council

Dear John,

 

I refer to your email, which we received on 22 March 2021, requesting
information about complaints relating to Watercare.

 

I can advise that in accordance with section 12 of the Local Government
Official Information and Meetings Act 1987 (LGOIMA) we have transferred
your request to Watercare Services Limited to respond. They will respond
to your request within 20 working days of receipt of your request.

 

If you would like to contact Watercare Services Limited, their contact
details are: Customer service line: +64 9 442 2222

 

If you have any further queries please contact us on 09 301 0101 or email
[1][Auckland Council request email]

 

Kind regards

The Privacy & LGOIMA team

Auckland Council

 

From: John finnegan <[FOI #14968 email]>
Sent: Monday, 22 March 2021 4:05 pm
To: Official Information <[email address]>
Subject: RE: Official Information request - Complaints

 

Dear Official Information,

 

Any and all complaints regarding customers treatment by watercare, how
long people have had to wait for faults to be repaired. How many times
faults have to be logged before the fault is fixed.

And watercares responses to complaints fowrarded to them through auckland
council.

From april 2016 till now.

 

Yours sincerely,

 

John finnegan

 

show quoted sections

Link to this

From: DHickson (Debbie)


Attachment JFinnegan Faults Complaints 31032021.pdf
3.1M Download View as HTML


Good morning Mr Finnegan

 

On behalf of Evan James, please see the attached letter in response to
your recent request for information.

 

Regards

 

Debbie Hickson  

Executive Assistant to Chief Executive

Watercare Services Limited

 

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