Information

John finnegan made this Official Information request to Watercare Services Limited

Response to this request is long overdue. By law Watercare Services Limited should have responded by now (details and exceptions). You can complain to the Ombudsman.

From: John finnegan

Dear Watercare Services Limited,

The number of people employed in the privacy enquries department and who they report to.

The number of privacy requests made from june 19 to june 20.

How many complaints have been forwarded through the auckland council.

Yours faithfully,

John finnegan

Link to this

From: Info
Watercare Services Limited

Dear Customer,

Thank you for your email contacting us at Watercare.

1. Water is precious and even more so during the severe Auckland drought
that we are experiencing.

Please limit outside water use and follow the below tips:

•           Reduce your shower time – Shower usage is responsible for
approx. 30% of the water usage in your home.

•           Turn off your bathroom tap while brushing teeth or shaving –
This can use up to 5 litres of water everyday.

•           Change to water-efficient settings on your washing machine -
use the economy settings on your washing machine. Reducing the wash to one
rinse cycle rather than two will also save up to 100 litres of water per
wash!

•           Don’t wash small loads - wash full loads washing machines are
a large user of water.

•           Don’t leave taps running while using the sink in the kitchen,
use a bowl to scrub vegetables in the kitchen sink. You can then pour the
water on your plants.

•           Leave the water blaster in the shed and hold off washing the
car. Every drop you save makes a difference.

 

2. We will still be here:

If you have an urgent leak or wastewater issue please call us on 09 442
2222 and press 1

•           All leaks are attended to in order of priority and safety, not
necessarily in the order they are logged. If a leak you have reported gets
worse, please let us know via phone so we can advise our crew.

•           Click here to report a non-urgent fault.

We will do our very best to support Aucklanders during this difficult
time. Our billing and payments staff will continue to work from home
answering emails.

Emails will be responded to within 4 business days. 

 

3. Help us help you by registering for MyAccount:

Grab your nearest bill and register for our MyAccount service here is a
video to help you register.

Here are a list of things you can do through MyAccount:

•           pay bills or set up direct debit – If you need to update your
credit card to a new one.  Just add a new card and this will replace the
old one.

•           switch to e-billing – Change where your e-bills are being sent
to.

•           update contact details

•           check your account balance

•           view or print previous bills – You will have access to the
previous 6 months of invoices.

Whether you are a landlord or a tenant, you can register using the water
account details for your property.

 

4. Easy ways to pay from home:

•           MyAccount – You can register for a Direct Debit or Recurring
Credit Card Payment.  This will take the balance automatically each month
on the due date.

•           Make a one of payment with your credit card by selecting this
link.

•           We also accept payments through WeChat, Alipay, UnionPay and
Apple Pay for enabled devices.

•           Use our self-service phone system by calling (09) 442 2222,
press 2. Please have your water account number and credit or debit card
handy.

 

Finally, we are all in this together so be mindful of your water use and
stay safe over this difficult time.

Kind regards

Watercare Services Limited

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Link to this

From: Watercare
Watercare Services Limited

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Dear Customer,

Thank you for your email contacting us at Watercare.

 

1.    Water is precious and even more so during the severe Auckland
drought that we are experiencing.

Please limit outside water use and follow the below tips:

•           Reduce your shower time – Shower usage is responsible for
approx. 30% of the water usage in your home.

•           Turn off your bathroom tap while brushing teeth or shaving –
This can use up to 5 litres of water everyday.

•           Change to water-efficient settings on your washing machine -
use the economy settings on your washing machine. Reducing the wash to one
rinse cycle rather than two will also save up to 100 litres of water per
wash!

•           Don’t wash small loads - wash full loads washing machines are
a large user of water.

•           Don’t leave taps running while using the sink in the kitchen,
use a bowl to scrub vegetables in the kitchen sink. You can then pour the
water on your plants.

•           Leave the water blaster in the shed and hold off washing the
car. Every drop you save makes a difference.

 

2.    We will still be here:

If you have an urgent leak or wastewater issue please call us on 09 442
2222 and press 1

•           All leaks are attended to in order of priority and safety, not
necessarily in the order they are logged. If a leak you have reported gets
worse, please let us know via phone so we can advise our crew.

•           Click [4]here to report a non-urgent fault.

We will do our very best to support Aucklanders during this difficult
time. Our billing and payments staff will continue to work from home
answering emails.

Emails will be responded to within 4 business days. 

 

 

3.    Help us help you by registering for MyAccount:

Grab your nearest bill and register for our MyAccount service here is a
[5]video to help you register.

Here are a list of things you can do through MyAccount:

•           pay bills or set up direct debit – If you need to update your
credit card to a new one.  Just add a new card and this will replace the
old one.

•           switch to e-billing – Change where your e-bills are being sent
to.

•           update contact details

•           check your account balance

•           view or print previous bills – You will have access to the
previous 6 months of invoices.

Whether you are a landlord or a tenant, you can register using the water
account details for your property.

 

4.    Easy ways to pay from home:

•           MyAccount – You can register for a Direct Debit or Recurring
Credit Card Payment.  This will take the balance automatically each month
on the due date.

•           Make a one of payment with your credit card by selecting this
[6]link.

•           We also accept payments through WeChat, Alipay, UnionPay and
Apple Pay for enabled devices.

•           Use our self-service phone system by calling [7](09) 442 2222,
press 2. Please have your water account number and credit or debit card
handy.

Finally, we are all in this together so be mindful of your water use and
stay safe over this difficult time.

Kind regards

Watercare Services Limited

 

 

 

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References

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Watercare Services Limited


Attachment John Finnegan OIA Request.docx
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Response to your official information act request attached.

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