Dear Nick

 

This email acknowledges your below request for information made under the
Official Information Act 1982.

 

Your request has been forwarded to the appropriate section of Waka Kotahi
NZ Transport Agency for response. They will contact you if they require
clarification of your request, more time to respond, or if your request
has been transferred to another organisation to respond to. Unless more
time is required, Waka Kotahi will send a response to you within 20
working days of receiving your request – in this instance on or before 29
March 2021.

 

The information you have requested may contain the names and contact
details of our staff. Please let us know whether you require these names
and contact details. We may need to consult our staff before deciding
whether we can release this information, and this may take a bit more
time. If we do not hear from you we will assume that you do not require
staff names and contact details.

 

If you would like to discuss your request with Waka Kotahi, please contact
us by email at [1][email address].

 

Regards  

_________  __________________________________________

Ministerial Services

Government | Engagement & Partnerships

Waka Kotahi NZ Transport Agency
National Office / 50 Victoria Street
Private Bag 6995, Wellington 6141, New Zealand 
_________  _____________________________________

          
     [2]cid:image002.jpg@01D56496.5A7CD4A0 [3]cid:image003.jpg@01D56496.5A7CD4A0 [4]cid:image004.jpg@01D56496.5A7CD4A0  

 

 

-----Original Message-----
From: Nick Coyle <[FOI #14818 email]>
Sent: Tuesday, 2 March 2021 8:58 PM
To: Official Correspondence <[NZTA request email]>
Subject: Official Information request - Policy and operational data
regarding the towaways from private property

 

Dear New Zealand Transport Agency,

 

My questions refer to holders of vehicle recovery service licenses issued
under the Land Transport Rule: Operator Licensing 2017.  I would like
information for the previous 7 years in respect of the below questions if
possible.

 

How frequently have enforcement officers audited registers of tow
authorities maintained by licensees?

 

How many vehicles have licensees towed from private property?

 

How many instances of vehicles being towed without the licensees having
completed tow authorities have been identified by enforcement officers?

 

How many complaints have been recorded against licensees in the past 7
years?

 

What is the name of the licensee who has received the most complaints
against him/her/it in the last 7 years?

 

How many complaints have NZTA investigated further in the last 7 years?

 

What is the name of the licensee who has had the most amount of complaints
against him/her/it investigated further by NZTA in the past 7 years?

 

What sorts of enforcement action (such as penalties) have been issued by
enforcement agents against licensees in respect of breaches of the rules?

 

What is the highest fee charged by a licensee to release a vehicle back to
its owner known to NZTA?

 

Yours faithfully,

 

Nick Coyle

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[5][FOI #14818 email]

 

Is [6][NZTA request email] the wrong address for Official
Information requests to New Zealand Transport Agency? If so, please
contact us using this form:

[7]https://aus01.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[8]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

This message, together with any attachments, may contain information that
is classified and/or subject to legal privilege. Any classification
markings must be adhered to. If you are not the intended recipient, you
must not peruse, disclose, disseminate, copy or use the message in any
way. If you have received this message in error, please notify us
immediately by return email and then destroy the original message. This
communication may be accessed or retained by Waka Kotahi NZ Transport
Agency for information assurance purposes.

References

Visible links
1. mailto:[email address]
2. https://www.facebook.com/TransportAgency
3. https://twitter.com/nzta_news
4. http://www.youtube.com/user/NZTransportA...
5. mailto:[FOI #14818 email]
6. mailto:[NZTA request email]
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hide quoted sections

Kia ora Nick

 

Prior to 2018, Waka Kotahi NZ Transport Agency had a number of business
repository systems that contained varying forms of information, including
offsite locations and manual storage. We have completed an initial scoping
of your request and it has been estimated that 550 hours of time would be
required to collate the information from those systems that fall within
scope of your below questions:

 

o How many complaints have been recorded against licensees in the past 7
years?
o How many complaints have NZTA investigated further in the last 7
years?
o What is the name of the licensee who has had the most amount of
complaints against him/her/it investigated further by NZTA in the past
7 years?
o What sorts of enforcement action (such as penalties) have been issued
by enforcement agents against licensees in respect of breaches of the
rules?

 

As readily retrievable information is only held for the previous two
years, your request for seven years of information may warrant an
extension to the 20 working days available to respond to your request, a
possible charge for the information requested, or a refusal of the
questions on the grounds of substantial collation and research. Waka
Kotahi would therefore like to provide you with an opportunity to amend or
refine the above parts of your request to a more appropriate timeframe.

 

Looking forward to hearing from you in due course.

 

Ngā mihi

 

_________  ____________________________________________   

Ministerial Services

Te Waka Kōtuia - Engagement & Partnerships
Waka Kotahi NZ Transport Agency
Head Office / 50 Victoria Street
Private Bag 6995, Wellington 6141, New Zealand 
_________ _____________________________________________

[1]Waka Kotahi logo[2][IMG][3][IMG][4][IMG]

 

 

-----Original Message-----
From: Nick Coyle <[5][FYI request #14818 email]>
Sent: Tuesday, 2 March 2021 8:58 PM
To: Official Correspondence <[6][NZTA request email]>
Subject: Official Information request - Policy and operational data
regarding the towaways from private property

 

Dear New Zealand Transport Agency,

 

My questions refer to holders of vehicle recovery service licenses issued
under the Land Transport Rule: Operator Licensing 2017.  I would like
information for the previous 7 years in respect of the below questions if
possible.

 

How frequently have enforcement officers audited registers of tow
authorities maintained by licensees?

 

How many vehicles have licensees towed from private property?

 

How many instances of vehicles being towed without the licensees having
completed tow authorities have been identified by enforcement officers?

 

How many complaints have been recorded against licensees in the past 7
years?

 

What is the name of the licensee who has received the most complaints
against him/her/it in the last 7 years?

 

How many complaints have NZTA investigated further in the last 7 years?

 

What is the name of the licensee who has had the most amount of complaints
against him/her/it investigated further by NZTA in the past 7 years?

 

What sorts of enforcement action (such as penalties) have been issued by
enforcement agents against licensees in respect of breaches of the rules?

 

What is the highest fee charged by a licensee to release a vehicle back to
its owner known to NZTA?

 

Yours faithfully,

 

Nick Coyle

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[7][FYI request #14818 email]

 

Is [8][NZTA request email] the wrong address for Official
Information requests to New Zealand Transport Agency? If so, please
contact us using this form:

[9]https://aus01.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[10]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

 

This message, together with any attachments, may contain information that
is classified and/or subject to legal privilege. Any classification
markings must be adhered to. If you are not the intended recipient, you
must not peruse, disclose, disseminate, copy or use the message in any
way. If you have received this message in error, please notify us
immediately by return email and then destroy the original message. This
communication may be accessed or retained by Waka Kotahi NZ Transport
Agency for information assurance purposes.

References

Visible links
2. https://www.facebook.com/TransportAgency
3. https://twitter.com/nzta_news
4. http://www.youtube.com/user/NZTransportA...
5. mailto:[FYI request #14818 email]
6. mailto:[NZTA request email]
7. mailto:[FYI request #14818 email]
8. mailto:[NZTA request email]
9. https://aus01.safelinks.protection.outlo...
10. https://aus01.safelinks.protection.outlo...

hide quoted sections

Dear Nick

 

Please find attached the response to your request of 2 March 2021 for
information under the Official Information Act 1982.

 

Regards

 

_________  ____________________________________________   

Ministerial Services

Te Waka Kōtuia - Engagement & Partnerships
Waka Kotahi NZ Transport Agency
National Office / 50 Victoria Street
Private Bag 6995, Wellington 6141, New Zealand 
_________ _____________________________________________

[1]Waka Kotahi
logo[2]cid:image002.jpg@01CF322A.4C836B10[3]cid:image003.jpg@01CF322A.4C836B10[4][IMG]

 

 

-----Original Message-----
From: Nick Coyle <[FOI #14818 email]>
Sent: Tuesday, 2 March 2021 8:58 PM
To: Official Correspondence <[NZTA request email]>
Subject: Official Information request - Policy and operational data
regarding the towaways from private property

 

Dear New Zealand Transport Agency,

 

My questions refer to holders of vehicle recovery service licenses issued
under the Land Transport Rule: Operator Licensing 2017.  I would like
information for the previous 7 years in respect of the below questions if
possible.

 

How frequently have enforcement officers audited registers of tow
authorities maintained by licensees?

 

How many vehicles have licensees towed from private property?

 

How many instances of vehicles being towed without the licensees having
completed tow authorities have been identified by enforcement officers?

 

How many complaints have been recorded against licensees in the past 7
years?

 

What is the name of the licensee who has received the most complaints
against him/her/it in the last 7 years?

 

How many complaints have NZTA investigated further in the last 7 years?

 

What is the name of the licensee who has had the most amount of complaints
against him/her/it investigated further by NZTA in the past 7 years?

 

What sorts of enforcement action (such as penalties) have been issued by
enforcement agents against licensees in respect of breaches of the rules?

 

What is the highest fee charged by a licensee to release a vehicle back to
its owner known to NZTA?

 

Yours faithfully,

 

Nick Coyle

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[5][FOI #14818 email]

 

Is [6][NZTA request email] the wrong address for Official
Information requests to New Zealand Transport Agency? If so, please
contact us using this form:

[7]https://aus01.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[8]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

 

This message, together with any attachments, may contain information that
is classified and/or subject to legal privilege. Any classification
markings must be adhered to. If you are not the intended recipient, you
must not peruse, disclose, disseminate, copy or use the message in any
way. If you have received this message in error, please notify us
immediately by return email and then destroy the original message. This
communication may be accessed or retained by Waka Kotahi NZ Transport
Agency for information assurance purposes.

References

Visible links
2. https://www.facebook.com/TransportAgency
3. https://twitter.com/nzta_news
4. http://www.youtube.com/user/NZTransportA...
5. mailto:[FOI #14818 email]
6. mailto:[NZTA request email]
7. https://aus01.safelinks.protection.outlo...
8. https://aus01.safelinks.protection.outlo...

hide quoted sections