Policy and operational data regarding the towaways from private property
Nick Coyle made this Official Information request to New Zealand Transport Agency
The request was partially successful.
      From: Nick Coyle
      
    
    Dear New Zealand Transport Agency,
My questions refer to holders of vehicle recovery service licenses issued under the Land Transport Rule: Operator Licensing 2017. I would like information for the previous 7 years in respect of the below questions if possible.
How frequently have enforcement officers audited registers of tow authorities maintained by licensees?
How many vehicles have licensees towed from private property?
How many instances of vehicles being towed without the licensees having completed tow authorities have been identified by enforcement officers?
How many complaints have been recorded against licensees in the past 7 years?
What is the name of the licensee who has received the most complaints against him/her/it in the last 7 years?
How many complaints have NZTA investigated further in the last 7 years?
What is the name of the licensee who has had the most amount of complaints against him/her/it investigated further by NZTA in the past 7 years?
What sorts of enforcement action (such as penalties) have been issued by enforcement agents against licensees in respect of breaches of the rules?
What is the highest fee charged by a licensee to release a vehicle back to its owner known to NZTA?
Yours faithfully,
Nick Coyle
        From: Official Correspondence
        New Zealand Transport Agency
      
    
    Dear Nick
 
This email acknowledges your below request for information made under the
 Official Information Act 1982.
 
Your request has been forwarded to the appropriate section of Waka Kotahi
 NZ Transport Agency for response. They will contact you if they require
 clarification of your request, more time to respond, or if your request
 has been transferred to another organisation to respond to. Unless more
 time is required, Waka Kotahi will send a response to you within 20
 working days of receiving your request – in this instance on or before 29
 March 2021.
 
The information you have requested may contain the names and contact
 details of our staff. Please let us know whether you require these names
 and contact details. We may need to consult our staff before deciding
 whether we can release this information, and this may take a bit more
 time. If we do not hear from you we will assume that you do not require
 staff names and contact details.
 
If you would like to discuss your request with Waka Kotahi, please contact
 us by email at [1][email address].
 
Regards  
_________  __________________________________________
Ministerial Services
Government | Engagement & Partnerships
Waka Kotahi NZ Transport Agency
 National Office / 50 Victoria Street
 Private Bag 6995, Wellington 6141, New Zealand 
 _________  _____________________________________
          
      [2]cid:image002.jpg@01D56496.5A7CD4A0 [3]cid:image003.jpg@01D56496.5A7CD4A0 [4]cid:image004.jpg@01D56496.5A7CD4A0  
 
 
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        From: Official Correspondence
        New Zealand Transport Agency
      
    
    Kia ora Nick
 
Prior to 2018, Waka Kotahi NZ Transport Agency had a number of business
 repository systems that contained varying forms of information, including
 offsite locations and manual storage. We have completed an initial scoping
 of your request and it has been estimated that 550 hours of time would be
 required to collate the information from those systems that fall within
 scope of your below questions:
 
o How many complaints have been recorded against licensees in the past 7
 years?
 o How many complaints have NZTA investigated further in the last 7
 years?
 o What is the name of the licensee who has had the most amount of
 complaints against him/her/it investigated further by NZTA in the past
 7 years?
 o What sorts of enforcement action (such as penalties) have been issued
 by enforcement agents against licensees in respect of breaches of the
 rules?
 
As readily retrievable information is only held for the previous two
 years, your request for seven years of information may warrant an
 extension to the 20 working days available to respond to your request, a
 possible charge for the information requested, or a refusal of the
 questions on the grounds of substantial collation and research. Waka
 Kotahi would therefore like to provide you with an opportunity to amend or
 refine the above parts of your request to a more appropriate timeframe.
 
Looking forward to hearing from you in due course.
 
Ngā mihi
 
_________  ____________________________________________   
Ministerial Services
Te Waka Kōtuia - Engagement & Partnerships
 Waka Kotahi NZ Transport Agency
 Head Office / 50 Victoria Street
 Private Bag 6995, Wellington 6141, New Zealand 
 _________ _____________________________________________
[1]Waka Kotahi logo[2][IMG][3][IMG][4][IMG]
 
 
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      From: Nick Coyle
      
    
    Kia ora,
I am happy to amend my request as per your suggestion.
Yours sincerely,
Nick Coyle
      From: Nick Coyle
      
    
    Dear Official Correspondence,
The FYI website says you are still awaiting a response from me. I thought I had already said I would be happy to amend my request to information for two years. Just reconfirming in case my previous message did not go through...
Yours sincerely,
Nick Coyle
        From: Official Correspondence
        New Zealand Transport Agency
      
    
    Dear Nick
 
Please find attached the response to your request of 2 March 2021 for
 information under the Official Information Act 1982.
 
Regards
 
_________  ____________________________________________   
Ministerial Services
Te Waka Kōtuia - Engagement & Partnerships
 Waka Kotahi NZ Transport Agency
 National Office / 50 Victoria Street
 Private Bag 6995, Wellington 6141, New Zealand 
 _________ _____________________________________________
[1]Waka Kotahi
 logo[2]cid:image002.jpg@01CF322A.4C836B10[3]cid:image003.jpg@01CF322A.4C836B10[4][IMG]
 
 
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Things to do with this request
- Add an annotation (to help the requester or others)
 - Download a zip file of all correspondence (note: this contains the same information already available above).
 

