Printed from https://fyi.org.nz/request/1469-aon-nz-ltd-s-ltc-case-management-contract-with-acc-between-1998-and-july-2002?unfold=1 on April 18, 2024 12:33

AON NZ Ltd's LTC case management contract with ACC between 1998 and July 2002

Fran Van Helmond made this Official Information request to Accident Compensation Corporation

The request was partially successful.

From: Fran Van Helmond

Dear Accident Compensation Corporation,

The following request is in regards to AON NZ Ltd's case management contract with ACC between 1998 and July 2002. It does not include AON NZ Ltd's 3rd Party LTC Case Management Contract they had with the then ACC owned subsidiary Catalyst Injury Management Ltd.

1. How many complaints did acc receive regarding case management practices practiced by AON NZ Ltd while managing ACC's LTC's injury files between 1998 and July 2002?

2. How many of those complaints were upheld (in part and fully) in the complainant's favour?

3. Did AON NZ Ltd suffer any financial penalties for breaching "The Claimants Code of Rights" between 1998 and July 2002?

4. Did ACC investigate AON NZ Ltd at any time for any reason between 1998 and July 2002?

5. Why was AON NZ Ltd's contract not renewed end of June 2002?

Yours faithfully,

Fran Van Helmond

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From: Daniel James
Accident Compensation Corporation

Attachment OIA Fran Van Helmond Acknowledgement Letter.pdf
520K Download View as HTML

Dear Ms Van Helmond,
 
Please find attached ACC acknolwedgement of your requests for information.
ACC will also be treating your requests as one request.
 
Sincerely,

       
Daniel James, Advisor, ACC
 
  ACC/ Government Services/ Level 7 Justice Centre 19 Aitken St
  PO Box 242 / Wellington 6011 / New Zealand / [1]www.acc.co.nz

  ACC cares about the environment – please don’t print this email
    unless it is really necessary. Thank you.

 

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From: Daniel James
Accident Compensation Corporation

Attachment OIA Fran Van Helmond Reply.pdf
1.2M Download View as HTML

Dear Mr Van helmond,
 
Please find attached ACC reply to your request for information.
 
Sincerely,

       
Daniel James, Advisor, ACC
 
  ACC/ Government Services/ Level 7 Justice Centre 19 Aitken St
  PO Box 242 / Wellington 6011 / New Zealand / [1]www.acc.co.nz

  ACC cares about the environment – please don’t print this email
    unless it is really necessary. Thank you.

 

--------------------------------------------------------------------------

Disclaimer:
"This message and any attachments may contain confidential and privileged
information.
If you believe you have received this email in error, please advise us
immediately by
return email or telephone and then delete this email together with all
attachments.
If you are not the intended recipient, you are not authorised to use or
copy this message
or any attachments or disclose the contents to any other person. "

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1. http://www.acc.co.nz/

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