Complaint procedure WBOP PHO

T Barnett made this Official Information request to Bay of Plenty District Health Board

The request was successful.

From: T Barnett

Dear Bay of Plenty District Health Board,

I am a New Zealand citizen and reside in New Zealand

Under the OIA, I request a copy of the following

1- Complaint procedure for your contractor - WESTERN BAY OF PLENTY PRIMARY HEALTH ORGANISATION

2 - What is the minimum required documentation regarding eligibility/identity required by GP practices that are subsidised by the WBOPHO.

Information held by a contractor to an OIA organisation is deemed held by that organisation, if it is in the contractor's capacity as contractor. WBOP PHO is contracted by Bay of Plenty DHB.

Yours faithfully,

T Barnett

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From: Diana Marriott
Bay of Plenty District Health Board

Thank you for your email enquiry - you will receive a formal acknowledgement from us - kind regards diana

Diana Marriott
Communications Manager

Bay of Plenty District Health Board
DDI: 07 579 8029
[mobile number]
www.bopdhb.govt.nz

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From: Maria Moller
Bay of Plenty District Health Board


Attachment image001.jpg
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On behalf of Debbie Brown, Senior Advisor, Governance & Quality- BOPDHB

 

We acknowledge receipt of your email and  will respond as soon as
possible.

 

Please note that all OIA requests should be sent to our OIA email address
[1][email address]

 

Kind regards.

 

Maria Moller

PA to Senior Advisor Governance & Quality

 

Governance & Quality / CEO Office

Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143 

T: 07 579 8545 | E: [2][email address] | W:
[3]www.bopdhb.govt.nz  

[4]CARE email signature 3

Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.

 

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From: Maria Moller
Bay of Plenty District Health Board


Attachment image001.jpg
6K Download

Attachment 21 0013 Complaint Procedure WBOP PHO.pdf
1.1M Download View as HTML


On behalf of Debbie Brown, Senior Advisor Governance and Quality
 
Dear T Barnett
 
In response to your request of 7 February 2021, we provide the attached
information.

 

Kind regards.

 

Maria Moller

PA to Senior Advisor Governance & Quality

 

Governance & Quality / CEO Office

Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143 

T: 07 579 8545 | E: [1][email address] | W:
[2]www.bopdhb.govt.nz  

[3]CARE email signature 3

Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.

 

 

From: Maria Moller <[4][email address]>
Sent: Tuesday, 9 February 2021 3:33 pm
To: [5][FOI #14624 email]
Subject: OIA Request - Complaint procedure WBOP PHO

 

On behalf of Debbie Brown, Senior Advisor, Governance & Quality- BOPDHB

 

We acknowledge receipt of your email and  will respond as soon as
possible.

 

Please note that all OIA requests should be sent to our OIA email address
[6][email address]

 

Kind regards.

 

Maria Moller

PA to Senior Advisor Governance & Quality

 

Governance & Quality / CEO Office

Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143 

T: 07 579 8545 | E: [7][email address] | W:
[8]www.bopdhb.govt.nz  

[9]CARE email signature 3

Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.

 

 

show quoted sections

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From: Maria Moller
Bay of Plenty District Health Board


Attachment image001.jpg
6K Download

Attachment 21 0013 Complaint Procedure WBOP PHO.pdf
1.1M Download View as HTML

Attachment 21 0013 Complaint Procedure WBOP PHO 03.03.21 13.07.21.pdf
1.2M Download View as HTML


On behalf of Debbie Brown, Senior Advisor Governance and Quality
 
Dear T Barnett
 
Further to our response below we now attach the updated and approved
Complaints Policy.

 

Kind regards.

 

Maria Moller

PA to Senior Advisor Governance & Quality

 

Governance & Quality / CEO Office

Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143 

T: 07 579 8545 | E: [1][email address] | W:
[2]www.bopdhb.govt.nz  

[3]CARE email signature 3

Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.

 

 

From: Maria Moller <[email address]>
Sent: Wednesday, 3 March 2021 11:40 am
To: [FOI #14624 email]
Subject: OIA Request - Complaint procedure WBOP PHO

 

On behalf of Debbie Brown, Senior Advisor Governance and Quality
 
Dear T Barnett
 
In response to your request of 7 February 2021, we provide the attached
information.

 

Kind regards.

 

Maria Moller

PA to Senior Advisor Governance & Quality

 

Governance & Quality / CEO Office

Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143 

T: 07 579 8545 | E: [4][email address] | W:
[5]www.bopdhb.govt.nz  

[6]CARE email signature 3

Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.

 

 

From: Maria Moller <[7][email address]>
Sent: Tuesday, 9 February 2021 3:33 pm
To: [8][FOI #14624 email]
Subject: OIA Request - Complaint procedure WBOP PHO

 

On behalf of Debbie Brown, Senior Advisor, Governance & Quality- BOPDHB

 

We acknowledge receipt of your email and  will respond as soon as
possible.

 

Please note that all OIA requests should be sent to our OIA email address
[9][email address]

 

Kind regards.

 

Maria Moller

PA to Senior Advisor Governance & Quality

 

Governance & Quality / CEO Office

Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143 

T: 07 579 8545 | E: [10][email address] | W:
[11]www.bopdhb.govt.nz  

[12]CARE email signature 3

Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.

 

 

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