Complaints
T Barnett made this Official Information request to Bay of Plenty District Health Board
The request is waiting for clarification. If you are T Barnett, please sign in to send a follow up message.
From: T Barnett
Dear Bay of Plenty District Health Board,
I am a New Zealand citizen and reside in New Zealand
Under the OIA, I request a copy of the following
The number of complaints received last year, the category they were assigned to, and if they were within the 20 day timeframe (to resolve).
The number of complaints received so far this year, the category they were assigned to, and if they were within the 20 day timeframe (to resolve).
Yours faithfully,
T Barnett
From: Diana Marriott
Bay of Plenty District Health Board
Thank you for your request you will receive a formal acknowledgement from us - cheers diana
Ngā mihi
Diana Marriott
Communications Manager
Bay of Plenty District Health Board
DDI: 07 579 8029
[mobile number]
www.bopdhb.govt.nz
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From: Maria Moller
Bay of Plenty District Health Board
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Please send your OIA request to [1][email address]
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [2][email address] | W:
[3]www.bopdhb.govt.nz
[4]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
show quoted sections
From: T Barnett
Dear Maria Moller,
feel free to forward it internally, or contact the administrators of FYI.org to update your contact details for OIA requests.
Official information requests can be made in any form and communicated by any
means - see link to ombudsmans report.
https://www.ombudsman.parliament.nz/site...
Yours sincerely,
T Barnett
From: Maria Moller
Bay of Plenty District Health Board
I am fully aware of the guidelines surrounding OIAs. For practical reasons, and in order for your request to be processed in a timely manner, it should be sent to the OIA email address which can be accessed by a number of staff.
Regards.
Maria
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From: OIA Request
Bay of Plenty District Health Board
We acknowledge receipt of your email and will respond as soon as
possible.
Please provide clarification/narrowing of your request. DHBs receive
complaints in various forms including but not limited to the Health and
Disability Commissioner, Privacy Commissioner, Ombudsman and others.
Could you please narrow your request to be more specific. The Ombudsman
regularly publishes complaints data from all public agencies which may be
of assistance to you. We will place your request on hold until we receive
clarification.
Please note that our OIA responses are published on our website and your
questions may have been answered in a previous response [1]Official
Information Act | Bay of Plenty District Health Board | Hauora a Toi |
BOPDHB.
Due to the current COVID-19 pandemic, we along with many other agencies
have diverted significant resources from across our organisation to
support the response. It may therefore be necessary to extend the time
required to respond to your request.
You can find out the due date using the Ombudsman’s official information
calculator [2]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata
Kind regards.
OIA Coordinator
W: [3]www.bopdhb.govt.nz
[4]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
From: Maria Moller <[email address]>
Sent: Friday, 25 February 2022 3:19 pm
To: OIA Request <[email address]>
Subject: Official Information request - Complaints
OIA request for processing please.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [5][email address] | W:
[6]www.bopdhb.govt.nz
[7]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
show quoted sections
From: T Barnett
Dear Maria Moller,
I have submitted at request to the admin of oia.org.nz to update the email address on file, The site is run by volunteers, hopefully it doesn't take to long.
Yours sincerely,
T Barnett
From: Maria Moller
Bay of Plenty District Health Board
Thank you.
I also have contacted admin but have not heard back.
Kind regards.
Maria
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From: Maria Moller
Bay of Plenty District Health Board
We refer to our email of 25 February 2022.
As requested and explained it will be difficult to respond to your request
in its current form.
Your request is placed on hold until we hear back from you.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [1][email address] | W:
[2]www.bopdhb.govt.nz
[3]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
From: OIA Request <[email address]>
Sent: Friday, 25 February 2022 3:42 pm
To: [FOI #18677 email]
Subject: Official Information request - Complaints
We acknowledge receipt of your email and will respond as soon as
possible.
Please provide clarification/narrowing of your request. DHBs receive
complaints in various forms including but not limited to the Health and
Disability Commissioner, Privacy Commissioner, Ombudsman and others.
Could you please narrow your request to be more specific. The Ombudsman
regularly publishes complaints data from all public agencies which may be
of assistance to you. We will place your request on hold until we receive
clarification.
Please note that our OIA responses are published on our website and your
questions may have been answered in a previous response [4]Official
Information Act | Bay of Plenty District Health Board | Hauora a Toi |
BOPDHB.
Due to the current COVID-19 pandemic, we along with many other agencies
have diverted significant resources from across our organisation to
support the response. It may therefore be necessary to extend the time
required to respond to your request.
You can find out the due date using the Ombudsman’s official information
calculator [5]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata
Kind regards.
OIA Coordinator
W: [6]www.bopdhb.govt.nz
[7]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
From: Maria Moller <[8][email address]>
Sent: Friday, 25 February 2022 3:19 pm
To: OIA Request <[9][email address]>
Subject: Official Information request - Complaints
OIA request for processing please.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [10][email address] | W:
[11]www.bopdhb.govt.nz
[12]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
show quoted sections
From: Maria Moller
Bay of Plenty District Health Board
We refer to our emails to you of 25 February and 4 March 2022 seeking
clarification of your request.
As we have not heard back from you with clarification, we are now closing
this request.
Feel free to submit your request again with clarification.
Kind regards.
Maria Moller
OIA Coordinator
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
E: [1][email address] | W: [2]www.bopdhb.govt.nz
[3]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
From: Maria Moller
Sent: Friday, 4 March 2022 5:17 pm
To: [FOI #18677 email]
Subject: Official Information request - Complaints
We refer to our email of 25 February 2022.
As requested and explained it will be difficult to respond to your request
in its current form.
Your request is placed on hold until we hear back from you.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [4][email address] | W:
[5]www.bopdhb.govt.nz
[6]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
From: OIA Request <[7][email address]>
Sent: Friday, 25 February 2022 3:42 pm
To: [8][FOI #18677 email]
Subject: Official Information request - Complaints
We acknowledge receipt of your email and will respond as soon as
possible.
Please provide clarification/narrowing of your request. DHBs receive
complaints in various forms including but not limited to the Health and
Disability Commissioner, Privacy Commissioner, Ombudsman and others.
Could you please narrow your request to be more specific. The Ombudsman
regularly publishes complaints data from all public agencies which may be
of assistance to you. We will place your request on hold until we receive
clarification.
Please note that our OIA responses are published on our website and your
questions may have been answered in a previous response [9]Official
Information Act | Bay of Plenty District Health Board | Hauora a Toi |
BOPDHB.
Due to the current COVID-19 pandemic, we along with many other agencies
have diverted significant resources from across our organisation to
support the response. It may therefore be necessary to extend the time
required to respond to your request.
You can find out the due date using the Ombudsman’s official information
calculator [10]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata
Kind regards.
OIA Coordinator
W: [11]www.bopdhb.govt.nz
[12]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
From: Maria Moller <[13][email address]>
Sent: Friday, 25 February 2022 3:19 pm
To: OIA Request <[14][email address]>
Subject: Official Information request - Complaints
OIA request for processing please.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [15][email address] | W:
[16]www.bopdhb.govt.nz
[17]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
show quoted sections
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