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Red Flag of CS paying parents

Mr. Craig Lubbe made this Official Information request to Inland Revenue Department

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From: Mr. Craig Lubbe

Dear Inland Revenue Department,

It has come to my attention that the IRD CS department “red flag” paying parents on the IRD system but parents are not made aware of this.

Recently it was brought to my attention that when a IRD staff member opens your details on the IRD system that certain people are flagged on the system for whatever reason. This leads to a instant change in the manner of the communication from the IRD staffer and results in poor service and further communication.

Could you please verify what system you have in place to do this? Is it simply by a single staffer who has a pre prejudice or dislike for you?
Please supply examples and contents of said flagging.
Do paying parents get informed of this system and the consequences thereof?
How are flags applied and removed?

Your advice on this process, the application of and removal of would be greatly appreciated.

Yours faithfully,

Mr. Craig Lubbe

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Inland Revenue Department

[IN CONFIDENCE RELEASE EXTERNAL]

Good morning,

Thank you for your request made under the Official Information Act 1982. We will respond to your request within 20 working days from the date of receipt.

Kind regards,
Government & Executive Services

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