Complaints Procedure
Mr. Craig Lubbe made this Official Information request to Ministry of Justice
The request was partially successful.
From: Mr. Craig Lubbe
Dear Ministry of Justice,
Could you please direct me to the official complaints process in the department of Justice?
The formal complaint is in respect to DV service providers.
Reference to the official complaints process and procedure would be greatly appreciated.
Yours faithfully,
Craig Lubbe
From: correspondence, official
Ministry of Justice
Good afternoon Mr Lubbe,
Acknowledging receipt of your correspondence on 17 April 2018.
We can advise that your request below will be incorporated into the
written response which is already underway, regarding your ongoing
complaint. You can expect said response to be sent to you by or before
2^nd May 2018.
Kind regards,
[1]http://www.justice.govt.nz/courts/shared... Alex Pickard
Advisor |
Official
Correspondence
Communications
Ministry of
Justice | Tāhū
o te Ture
show quoted sections
From: Mr. Craig Lubbe
Dear correspondence, official,
Thank you for your response, I appreciate the conformation of a response date to my specific complaint.
What I have asked under the OIA is the official complaints procedure in respect to DV providers in specific. I never asked for a response to my specific complaint currently lodged with your department.
I have been advised that under the complaints process on your website that the complaints process is for legal aid and lawyers only and to this end I ask again:
Please direct me to the official complaints procedure on your website that covers complaints in respect to DV poroviders?
I would appreciate a link to the same.
Thanking you in advance.
Craig Lubbe
Yours sincerely,
Mr. Craig Lubbe
From: correspondence, official
Ministry of Justice
Good morning Mr Lubbe,
Thank you for clarifying your request in your email on 19 April, as below.
We will treat your OIA request separately from the response to your
previous correspondence currently being drafted by the Ministry.
You can expect a response to your OIA request on or before 18 May 2018.
Kind regards,
[1]http://www.justice.govt.nz/courts/shared... Alex Pickard
Advisor |
Official
Correspondence
Communications
Ministry of
Justice | Tāhū
o te Ture
show quoted sections
From: Mr. Craig Lubbe
Dear Mr Pickard,
Thank you for your response, I am somewhat bemused by the fact that you are advising me it is going to take a month to direct me to the official complaints process within the Justice department for DV providers?
There is a process for legal aid and lawyers which quotes service providers but I have been advised that this is not the process to follow?
To this end I simply ask that you provide me with a link to the appropriate complaints process for DV providers within the Justice departments processes and procedures manual. I trust this would be web based and available to the public?
Yours sincerely,
Mr. Craig Lubbe
From: correspondence, official
Ministry of Justice
Good morning Mr Lubbe,
Please find the attached response to your OIA request of 19 April 2018.
Kind regards,
[1]http://www.justice.govt.nz/courts/shared... Alex Pickard
Advisor |
Official
Correspondence
Communications
Ministry of
Justice | Tāhū
o te Ture
show quoted sections
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Mr Rodgers left an annotation ()
Craig - Is this what you're looking for?
https://www.justice.govt.nz/about/questi...
I must say you are making a rod for your own back by not simply asking a question to the MoJ. Once a query becomes an OIA request it disappears into a mire of bureaucracy as it is logged and checked and counter checked by various sections within the government department.
Link to this