Red Flag of CS paying parents
Mr. Craig Lubbe made this Official Information request to Inland Revenue Department
This request has an unknown status. We're waiting for Mr. Craig Lubbe to read recent responses and update the status.
From: Mr. Craig Lubbe
Dear Inland Revenue Department,
It has come to my attention that the IRD CS department “red flag” paying parents on the IRD system but parents are not made aware of this.
Recently it was brought to my attention that when a IRD staff member opens your details on the IRD system that certain people are flagged on the system for whatever reason. This leads to a instant change in the manner of the communication from the IRD staffer and results in poor service and further communication.
Could you please verify what system you have in place to do this? Is it simply by a single staffer who has a pre prejudice or dislike for you?
Please supply examples and contents of said flagging.
Do paying parents get informed of this system and the consequences thereof?
How are flags applied and removed?
Your advice on this process, the application of and removal of would be greatly appreciated.
Yours faithfully,
Mr. Craig Lubbe
From: oia
Inland Revenue Department
[IN CONFIDENCE RELEASE EXTERNAL]
Good morning,
Thank you for your request made under the Official Information Act 1982. We will respond to your request within 20 working days from the date of receipt.
Kind regards,
Government & Executive Services
-----Original Message-----
From: Mr. Craig Lubbe <[FYI request #13966 email]>
Sent: Tuesday, 13 October 2020 8:58 am
To: oia <[IRD request email]>
Subject: Official Information request - Red Flag of CS paying parents
Dear Inland Revenue Department,
It has come to my attention that the IRD CS department “red flag” paying parents on the IRD system but parents are not made aware of this.
Recently it was brought to my attention that when a IRD staff member opens your details on the IRD system that certain people are flagged on the system for whatever reason. This leads to a instant change in the manner of the communication from the IRD staffer and results in poor service and further communication.
Could you please verify what system you have in place to do this? Is it simply by a single staffer who has a pre prejudice or dislike for you?
Please supply examples and contents of said flagging.
Do paying parents get informed of this system and the consequences thereof?
How are flags applied and removed?
Your advice on this process, the application of and removal of would be greatly appreciated.
Yours faithfully,
Mr. Craig Lubbe
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From: oia
Inland Revenue Department
[IN CONFIDENCE RELEASE EXTERNAL]
Good afternoon,
Please find attached a response to your Official Information request.
Kind regards,
Government & Executive Services
This email and any attachment may contain confidential information. If you
have received this email or any attachment in error, please delete the
email / attachment, and notify the sender. Please do not copy, disclose or
use the email, any attachment, or any information contained in them.
Consider the environment before deciding to print: avoid printing if you
can, or consider printing double-sided. Visit us online at ird.govt.nz
From: Mr. Craig Lubbe
Dear oia,
I have received correspondence in reply to my question regarding parents being “red flagged” on their CS system.
The answer I received was vague, referring to “systems” and “procedures” that are used. Firstly I would like a list of classifications a CS officer can select from? Secondly I would like to know if this is moderated or is the CS officer simply able to write what they want about a CS paying parent based on information from others without verification? I request a copy of the flagging procedure as well as the procedure for periodic reviews of the same.
To date it has been established that IRD admin review contracts require no formal qualifications, make judgements based on independent information from a RP without verification if in fact this is the truth. They also able to make descriptions with significant financial impact on PP and do not have a professional body or insurance!
It would appear that CS officers have the ability to make any decisions about PP and will place notes on the PP screen without verification that the information provided or received is true or not. (Awaiting request for information on procedures).
It would appear that the CS system around gathering information is flawed as the information provided by other parties is not verified, I would like to understand how the IRD child support department is going to improve their “procedures and processes” to ensure that PP are not prejudiced by parties that refuse to work and or feed the IRD dishonest information.
There is no doubt that being a parent costs however the “processes and procedures” adopted by the IRD (I would like a response to this) can be manipulated by the RP to disadvantage the PP. The CS formula adopted is not the same for all, in that one child’s parent may receive $80.00 per month and another child $1,500.00 a month. How is it that 2 children say 11 years old with equal time between the PP and the RP can have such a financial disparity? This can only be classified as far as I can see as alimony not CS? Why is this process used, is the IRD aware that this causes parental alienation by RP trying to maximise the income derived from the PP’s income? Is the IRD aware that the leading cause of conflict amongst there clients is caused by financial disparity? Is the IRD aware that children from broken homes are being damaged and used as pawns based on the formula system the IRD has adopted?
It would be greatly appreciated if the IRD on this occasion can supply the information requested with backup documentation, examples and screenshots with names and financial data remove to clarify the flagging processes as well as answers to the balance of my questions.
Yours sincerely,
Mr. Craig Lubbe
From: oia
Inland Revenue Department
[IN CONFIDENCE RELEASE EXTERNAL]
Good afternoon,
Thank you for your further request made under the Official Information Act 1982. We will respond to your request within 20 working days from the date of receipt.
Kind regards,
Government & Executive Services
-----Original Message-----
From: Mr. Craig Lubbe <[FYI request #13966 email]>
Sent: Monday, 15 February 2021 1:50 pm
To: oia <[IRD request email]>
Subject: RE: 21OIA1253 RE: Official Information request - Red Flag of CS paying parents
Dear oia,
I have received correspondence in reply to my question regarding parents being "red flagged" on their CS system.
The answer I received was vague, referring to "systems" and "procedures" that are used. Firstly I would like a list of classifications a CS officer can select from? Secondly I would like to know if this is moderated or is the CS officer simply able to write what they want about a CS paying parent based on information from others without verification? I request a copy of the flagging procedure as well as the procedure for periodic reviews of the same.
To date it has been established that IRD admin review contracts require no formal qualifications, make judgements based on independent information from a RP without verification if in fact this is the truth. They also able to make descriptions with significant financial impact on PP and do not have a professional body or insurance!
It would appear that CS officers have the ability to make any decisions about PP and will place notes on the PP screen without verification that the information provided or received is true or not. (Awaiting request for information on procedures).
It would appear that the CS system around gathering information is flawed as the information provided by other parties is not verified, I would like to understand how the IRD child support department is going to improve their "procedures and processes" to ensure that PP are not prejudiced by parties that refuse to work and or feed the IRD dishonest information.
There is no doubt that being a parent costs however the "processes and procedures" adopted by the IRD (I would like a response to this) can be manipulated by the RP to disadvantage the PP. The CS formula adopted is not the same for all, in that one child's parent may receive $80.00 per month and another child $1,500.00 a month. How is it that 2 children say 11 years old with equal time between the PP and the RP can have such a financial disparity? This can only be classified as far as I can see as alimony not CS? Why is this process used, is the IRD aware that this causes parental alienation by RP trying to maximise the income derived from the PP's income? Is the IRD aware that the leading cause of conflict amongst there clients is caused by financial disparity? Is the IRD aware that children from broken homes are being damaged and used as pawns based on the formula system the IRD has adopted?
It would be greatly appreciated if the IRD on this occasion can supply the information requested with backup documentation, examples and screenshots with names and financial data remove to clarify the flagging processes as well as answers to the balance of my questions.
Yours sincerely,
Mr. Craig Lubbe
-----Original Message-----
[IN CONFIDENCE RELEASE EXTERNAL]
Good afternoon,
Please find attached a response to your Official Information request.
Kind regards,
Government & Executive Services
This email and any attachment may contain confidential information. If you have received this email or any attachment in error, please delete the email / attachment, and notify the sender. Please do not copy, disclose or use the email, any attachment, or any information contained in them.
Consider the environment before deciding to print: avoid printing if you can, or consider printing double-sided. Visit us online at ird.govt.nz
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FYI request #13966 email]
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
This email and any attachment may contain confidential information. If you have received this email or any attachment in error, please delete the email / attachment, and notify the sender. Please do not copy, disclose or use the email, any attachment, or any information contained in them. Consider the environment before deciding to print: avoid printing if you can, or consider printing double-sided. Visit us online at ird.govt.nz
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From: oia
Inland Revenue Department
[IN CONFIDENCE RELEASE EXTERNAL]
Good evening,
Please find attached a response to your further official information
request.
Kind regards,
Governance & Ministerial Services
-----Original Message-----
From: oia <[IRD request email]>
Sent: 15 February 2021 2:47 PM
To: Mr. Craig Lubbe <[FOI #13966 email]>
Cc: oia <[IRD request email]>
Subject: 21OIA1438 RE: 21OIA1253 RE: Official Information request - Red
Flag of CS paying parents
[IN CONFIDENCE RELEASE EXTERNAL]
Good afternoon,
Thank you for your further request made under the Official Information Act
1982. We will respond to your request within 20 working days from the date
of receipt.
Kind regards,
Government & Executive Services
-----Original Message-----
From: Mr. Craig Lubbe <[1][FOI #13966 email]>
Sent: Monday, 15 February 2021 1:50 pm
To: oia <[2][IRD request email]>
Subject: RE: 21OIA1253 RE: Official Information request - Red Flag of CS
paying parents
Dear oia,
I have received correspondence in reply to my question regarding parents
being “red flagged” on their CS system.
The answer I received was vague, referring to “systems” and “procedures”
that are used. Firstly I would like a list of classifications a CS officer
can select from? Secondly I would like to know if this is moderated or is
the CS officer simply able to write what they want about a CS paying
parent based on information from others without verification? I request a
copy of the flagging procedure as well as the procedure for periodic
reviews of the same.
To date it has been established that IRD admin review contracts require no
formal qualifications, make judgements based on independent information
from a RP without verification if in fact this is the truth. They also
able to make descriptions with significant financial impact on PP and do
not have a professional body or insurance!
It would appear that CS officers have the ability to make any decisions
about PP and will place notes on the PP screen without verification that
the information provided or received is true or not. (Awaiting request for
information on procedures).
It would appear that the CS system around gathering information is flawed
as the information provided by other parties is not verified, I would like
to understand how the IRD child support department is going to improve
their “procedures and processes” to ensure that PP are not prejudiced by
parties that refuse to work and or feed the IRD dishonest information.
There is no doubt that being a parent costs however the “processes and
procedures” adopted by the IRD (I would like a response to this) can be
manipulated by the RP to disadvantage the PP. The CS formula adopted is
not the same for all, in that one child’s parent may receive $80.00 per
month and another child $1,500.00 a month. How is it that 2 children say
11 years old with equal time between the PP and the RP can have such a
financial disparity? This can only be classified as far as I can see as
alimony not CS? Why is this process used, is the IRD aware that this
causes parental alienation by RP trying to maximise the income derived
from the PP’s income? Is the IRD aware that the leading cause of conflict
amongst there clients is caused by financial disparity? Is the IRD aware
that children from broken homes are being damaged and used as pawns based
on the formula system the IRD has adopted?
It would be greatly appreciated if the IRD on this occasion can supply the
information requested with backup documentation, examples and screenshots
with names and financial data remove to clarify the flagging processes as
well as answers to the balance of my questions.
Yours sincerely,
Mr. Craig Lubbe
-----Original Message-----
[IN CONFIDENCE RELEASE EXTERNAL]
Good afternoon,
Please find attached a response to your Official Information request.
Kind regards,
Government & Executive Services
This email and any attachment may contain confidential information. If
you have received this email or any attachment in error, please delete
the email / attachment, and notify the sender. Please do not copy,
disclose or use the email, any attachment, or any information contained
in them.
Consider the environment before deciding to print: avoid printing if you
can, or consider printing double-sided. Visit us online at ird.govt.nz
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[3][FOI #13966 email]
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
This email and any attachment may contain confidential information. If you
have received this email or any attachment in error, please delete the
email / attachment, and notify the sender. Please do not copy, disclose or
use the email, any attachment, or any information contained in them.
Consider the environment before deciding to print: avoid printing if you
can, or consider printing double-sided. Visit us online at ird.govt.nz
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