Printed from https://fyi.org.nz/request/13939-serious-service-failure-request-and-service-failure-for-serious-harm-risk on April 16, 2024 16:25

Serious Service Failure request and Service failure for serious harm risk

Sandra Keenan made this Official Information request to Accident Compensation Corporation

The request was refused by Accident Compensation Corporation.

From: Sandra Keenan

Dear Accident Compensation Corporation,

Regarding these two issues Serious Service Failure request and Service failure for serious harm risk

1. Please advise the specific address for service for a Serious Service Failure Request. and Serious service failure causing risk to clients life or Serious Service failure request causing serious harm/risk

Your reply should contain the name, title, department and email address of the individual such a documents should be directed to who would subsequently administer such claims

2. Please supply specific details of what ACC requires to be provided for inclusion in such a processes.

Your reply should include each and all information requirements and documentation of such a claims.

3. Please supply the expected time frame a Serious Service Failure Request takes to be assessed and completed when all required documentation has been provided. And Serious Service failure request causing serious harm/risk Request takes to be assessed and completed when all required documentation has been provided

Your reply should contain the maximum time ACC considers acceptable to complete this process.

Consultation with the recovery teams all suggest client just moves forward and forgets past indiscretions from acc.
The case manager prior to handing the claim to the Assisted Recovery Team appears to no longer be involved.

Yours faithfully,
S Keenan

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From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive a response for
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about how to contact us is also available [4]here.

 

Ngâ mihi,

Government Engagement and Support Team

       
Government Engagement and Support, ACC
 
Tel. 0800 101 996
  PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

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From: Government Services
Accident Compensation Corporation

Attachment GOV 007278 RESPONSE.pdf
288K Download View as HTML

 

Kia ora Sandra

 

Please find attached our response to your official information request
dated 9 October 2020. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

 

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

 

Ngâ mihi

   
             
 
    Sasha Wood, Manager OIA Services, ACC  
  ACC cares about the environment – please don’t print this  
  email    
    unless it is really necessary. Thank you.    

 

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

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Things to do with this request

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