29 October 2020
[FYI request #13939 email]
Tēnā koe Sandra
Your Official Information Act request, reference: GOV-007278
Thank you for your email of 9 October 2020, asking for the fol owing information regarding these two
issues Serious Service Failure request and Service failure for serious harm risk under the Official
Information Act 1982 (the Act):
1. Please advise the specific address for service for a Serious Service Failure Request. and Serious
service failure causing risk to clients life or Serious Service failure request causing serious
Your reply should contain the name, title, department and email address of the individual such a
documents should be directed to who would subsequently administer such claims
2. Please supply specific details of what ACC requires to be provided for inclusion in such a process.
Your reply should include each and all information requirements and documentation of such a
3. Please supply the expected time frame a Serious Service Failure Request takes to be assessed and
completed when all required documentation has been provided. And Serious Service failure
request causing serious harm/risk Request takes to be assessed and completed when all required
documentation has been provided
Your reply should contain the maximum time ACC considers acceptable to complete this process
This information is available on the FYI website at this link - FYI.org.nz.
As this information is publicly
available, I am refusing your request under section 18(d) of the Act.
Who to contact
If you have any questions, you can email me at [email address].
If you are not happy with this response, you have the right to make a complaint to the Ombudsman.
Information about how to do this is available at www.ombudsman.parliament.nz
or by phoning 0800
Nāku iti noa, nā
Manager Official Information Act Services
Government Engagement & Support