Tēnā koe Stefan

Thank you for your email dated 5 August 2020 requesting information tickets at TSB Bank Arena.

Our team will manage your request under the Local Government Official Information and Meetings Act 1987 which requires us to respond as soon as possible, but no later than 2 September 2020.

The reference number for your request is IRO-10349

Please contact us if you have any further questions.

Kind regards

Jessica Hall
Assurance Services Coordinator  | Wellington City Council
| W Wellington.govt.nz | |

The information contained in this email is privileged and confidential and intended for the addressee only.
If you are not the intended recipient, you are asked to respect that confidentiality and not disclose, copy or make use of its contents.
If received in error you are asked to destroy this email and contact the sender immediately. Your assistance is appreciated.

Dear Stefan,

Official information request for information relating to Ticketmaster and
the TSB Bank Arena.

I refer to your official information request dated 5 August 2020 for
information relating to Ticketmaster and the TSB Bank Arena.

We have transferred your request to Wellington NZ
([1]https://www.wellingtonnz.com/) as the information being requested is
not held by Wellington City Council.  

In these circumstances, we are required by section 12 of the Local
Government Official Information and Meetings Act 1987 to transfer your
request.

You will hear further from Wellington NZ concerning your request.

Wellington NZ can be contacted via the following address:
[2][email address]

Yours sincerely

Ian.

Ian Hunter
Assurance Advisor | Complaints and Information Assurance | Governance and
Assurance Directorate | Wellington City Council
P 04 803 8315 | M 021 227 8315 |
E [3][email address] | W [4]Wellington.govt.nz | [5]Facebook|
[6]Twitter

 

References

Visible links
1. https://www.wellingtonnz.com/
2. mailto:[email address]?subject=Enquiry%20from%20WellingtonNZ.com
3. mailto:[email address]
4. http://wellington.govt.nz/
5. https://www.facebook.com/wellingtoncityc...
6. http://twitter.com/wgtncc

11 August 2020

Stefan

[1][FOI #13460 email]

Dear Stefan

I acknowledge receipt of your official information request, which was
transferred to WellingtonNZ from Wellington City Council, for information
related to Ticketmaster’s ticketing arrangements at the TSB Arena.

We received your request from Wellington City Council on 7 August 2020. We
will endeavour to respond to your request as soon as possible and in any
event no later than 4 September 2020, being 20 working days after the day
your request was received. If we are unable to respond to your request by
then, we will notify you of an extension of that timeframe.

Your request is being handled by Dave Burgess. If you have any queries,
please feel free to contact [2][email address]. If any
additional factors come to light which are relevant to your request,
please do not hesitate to contact us so that these can be taken into
account.

Yours sincerely

Dave Burgess

 
Dave Burgess
Communications Manager (Corporate and Business)
Marketing and Communications  |  WellingtonNZ

  |  M [3]+64 22 355 6471
E [4][email address]
Level 1, 175 Victoria Street
PO Box 10 017, Wellington 6143, New Zealand
 
[5]Social Media
[6]WellingtonNZ.com
The information contained in this email is confidential and intended for
the addressee only. If you are not the intended recipient, you are asked
to respect that confidentiality by destroying this email and do not
disclose, copy or make use of its contents. Your assistance is
appreciated.

References

Visible links
1. mailto:[FOI #13460 email]
2. mailto:[email address]
3. file:///tmp/tel:+64 22 355 6471
4. mailto:[email address]
5. file:///tmp/foiextract20200811-39-114xuou#social_media
6. http://www.wellingtonnz.com/

4 September 2020

Stefan

[1][FOI #13460 email]

Dear Stefan

I refer to your official information request dated 7 August 2020 for
information related to Ticketmaster’s ticketing arrangements at the TSB
Arena.

The Local Government Official Information and Meetings Act requires that
we advise you of our decision on your request no later than 20 working
days after the day we received your request. Unfortunately, it will not be
possible to meet that time limit and we are therefore writing to notify
you of an extension of the time to make our decision, to 11 September
2020.

This extension is necessary because your request necessitates a search
through a large quantity of information and meeting the original time
limit would unreasonably interfere with our operations.

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[2]www.ombudsman.parliament.nz or freephone 0800 802 602.

If you wish to discuss any aspect of your request with us, including this
decision, please feel free to contact [3][email address]

Yours sincerely,

Dave Burgess

 

 
Dave Burgess
Communications Manager (Corporate and Business)
Marketing and Communications  |  WellingtonNZ

  |  M [4]+64 22 355 6471
E [5][email address]
Level 1, 175 Victoria Street
PO Box 10 017, Wellington 6143, New Zealand
 
[6]Social Media
[7]WellingtonNZ.com
The information contained in this email is confidential and intended for
the addressee only. If you are not the intended recipient, you are asked
to respect that confidentiality by destroying this email and do not
disclose, copy or make use of its contents. Your assistance is
appreciated.

From: Dave Burgess
Sent: Tuesday, 11 August 2020 2:49 pm
To: '[FOI #13460 email]'
<[FOI #13460 email]>
Subject: LGOIMA receipt acknowledgement re Ticketmaster and the TSB Arena

 

11 August 2020

Stefan

[8][FOI #13460 email]

Dear Stefan

I acknowledge receipt of your official information request, which was
transferred to WellingtonNZ from Wellington City Council, for information
related to Ticketmaster’s ticketing arrangements at the TSB Arena.

We received your request from Wellington City Council on 7 August 2020. We
will endeavour to respond to your request as soon as possible and in any
event no later than 4 September 2020, being 20 working days after the day
your request was received. If we are unable to respond to your request by
then, we will notify you of an extension of that timeframe.

Your request is being handled by Dave Burgess. If you have any queries,
please feel free to contact [9][email address]. If any
additional factors come to light which are relevant to your request,
please do not hesitate to contact us so that these can be taken into
account.

Yours sincerely

Dave Burgess

References

Visible links
1. mailto:[FOI #13460 email]
2. https://c9.mailprimer.com/79/31295006/68...
3. mailto:[email address]
4. file:///tmp/tel:+64 22 355 6471
5. mailto:[email address]
6. file:///tmp/foiextract20200904-39-v766v#social_media
7. http://www.wellingtonnz.com/
8. mailto:[FOI #13460 email]
9. mailto:[email address]

Hi Stefan

 

I refer to your request dated 7 August 2020 for information related to
Ticketmaster’s ticketing arrangements at the TSB Arena.

 

I am handing over responsibility of this request to General Manager Heidi
Morton ([1][email address]). She will be in contact with you
on Monday 14 September regarding this request.

 

Thank you, Dave

 

 
Dave Burgess
Communications Manager (Corporate and Business)
Marketing and Communications  |  WellingtonNZ

  |  M [2]+64 22 355 6471
E [3][email address]
Level 1, 175 Victoria Street
PO Box 10 017, Wellington 6143, New Zealand
 
[4]Social Media
[5]WellingtonNZ.com
The information contained in this email is confidential and intended for
the addressee only. If you are not the intended recipient, you are asked
to respect that confidentiality by destroying this email and do not
disclose, copy or make use of its contents. Your assistance is
appreciated.

From: Dave Burgess
Sent: Friday, 4 September 2020 12:41 pm
To: [FOI #13460 email]
Subject: FW: LGOIMA receipt acknowledgement re Ticketmaster and the TSB
Arena

 

4 September 2020

Stefan

[6][FOI #13460 email]

Dear Stefan

I refer to your official information request dated 7 August 2020 for
information related to Ticketmaster’s ticketing arrangements at the TSB
Arena.

The Local Government Official Information and Meetings Act requires that
we advise you of our decision on your request no later than 20 working
days after the day we received your request. Unfortunately, it will not be
possible to meet that time limit and we are therefore writing to notify
you of an extension of the time to make our decision, to 11 September
2020.

This extension is necessary because your request necessitates a search
through a large quantity of information and meeting the original time
limit would unreasonably interfere with our operations.

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[7]www.ombudsman.parliament.nz or freephone 0800 802 602.

If you wish to discuss any aspect of your request with us, including this
decision, please feel free to contact [8][email address]

Yours sincerely,

Dave Burgess

 

From: Dave Burgess
Sent: Tuesday, 11 August 2020 2:49 pm
To: '[FOI #13460 email]'
<[9][FOI #13460 email]>
Subject: LGOIMA receipt acknowledgement re Ticketmaster and the TSB Arena

 

11 August 2020

Stefan

[10][FOI #13460 email]

Dear Stefan

I acknowledge receipt of your official information request, which was
transferred to WellingtonNZ from Wellington City Council, for information
related to Ticketmaster’s ticketing arrangements at the TSB Arena.

We received your request from Wellington City Council on 7 August 2020. We
will endeavour to respond to your request as soon as possible and in any
event no later than 4 September 2020, being 20 working days after the day
your request was received. If we are unable to respond to your request by
then, we will notify you of an extension of that timeframe.

Your request is being handled by Dave Burgess. If you have any queries,
please feel free to contact [11][email address]. If any
additional factors come to light which are relevant to your request,
please do not hesitate to contact us so that these can be taken into
account.

Yours sincerely

Dave Burgess

References

Visible links
1. mailto:[email address]
2. file:///tmp/tel:+64 22 355 6471
3. mailto:[email address]
4. file:///tmp/foiextract20200911-39-1pxzwbe#social_media
5. http://www.wellingtonnz.com/
6. mailto:[FOI #13460 email]
7. https://c9.mailprimer.com/79/31406491/69...
8. mailto:[email address]
9. mailto:[FOI #13460 email]
10. mailto:[FOI #13460 email]
11. mailto:[email address]

Dear Stefan

 

I refer to your official information request dated 7 August 2020 for
information related to Ticketmaster’s ticketing arrangements at the TSB
Arena.

 

The information you have requested is enclosed. However, we have decided
to redact some information to either protect the privacy of an individual
or individuals as outlined in Section 7 (2)(a) of the Local Government
Official Information and Meetings Act 1987  or because of commercial
sensitivity as outlined in Section 7 (2) (b).  Under this clause we will
also not be releasing the tender documents provided nor our assessment of
those tenders.  We have however provided a blank assessment document for
you to understand the process undertaken to review tenders.

 

To summarise the process taken, in the words of David Perks who was the
Senior Leadership Team Member responsible for Venues at the time:

 

“The process we ran as the prior contract with Ticketek had come to an end
was a fairly typical Request for proposal  process.  Before this process
took place the leadership team in the Venues unit did discuss whether the
single service provider model was still the most beneficial in regards to
both the operation and the financial success of the Venues business and
because of the all the challenges – reflected in the responses we looked
for from the RFP – we agreed that this model – the one used at other
similar venues across NZ was still the right approach.

 

 1. We constructed a Request for Proposal that looked for a service
provider who had a broad range of technical capabilities. These
included:

 a. The technical capacity to provide ticketing services with special
respect to:

                                                               i.      Our
variety of quite different venues

                                                             ii.      Our
variety of quite different audiences

                                                           iii.      Our
need for each venue to be ‘built’ quite differently according the varying
needs of clients and their audiences

                                                           iv.     
Capacity to integrate into the ticketing systems of institutions such as
the NZSO and NZ Ballet

 

 b. Provide the best marketing support for the events taking place in the
venues that would promote those events to the widest possible
audience, capacity beyond Wellington in NZ being important
 c. Provide a solution of how we could work with the chosen provider to
invest in either the securing of or development of events that would
grow the number and type of events being made available to a
Wellington audience
 d. Delivery of a physical ticketing ‘office’ to meet the needs of the
very broad clientele of different event types

 

 2. The RFP was pushed to ticketing service providers for their response
within a set period

 

 3. Those providers that best suited our needs were shortlisted and
invited to present their solution and proposal to us.

 

 4. Having considered both the proposals and the short listed providers
presentations a decision was made to go with TicketMaster and the
other respondents to RFP were communicated with to let them know they
had been unsuccessful”

 

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

Yours sincerely

 

Heidi Morton

 

 
Heidi Morton
General Manager, Business Services
WellingtonNZ

P [2]+64 4 382 0083  |  M [3]+64 27 249 8084
E [4][email address]
Level 1, 175 Victoria Street
PO Box 10 017, Wellington 6143, New Zealand

[5]WellingtonNZ.com
The information contained in this email is confidential and intended for
the addressee only. If you are not the intended recipient, you are asked
to respect that confidentiality by destroying this email and do not
disclose, copy or make use of its contents. Your assistance is
appreciated.

[6][IMG]

References

Visible links
1. https://c9.mailprimer.com/79/31508985/69...
2. file:///tmp/tel:+64 4 382 0083
3. file:///tmp/tel:+64 27 249 8084
4. mailto:[email address]
5. http://www.wellingtonnz.com/
6. https://c9.mailprimer.com/79/31508985/69...