Privacy Act

James Scott made this Official Information request to Palmerston North City Council

The request was successful.

From: James Scott

Dear Palmerston North City Council,

Please release the following:

1). A copy of your [whole of council] Privacy Policy/Statement as this does not appear to be publicly available.

2). All Privacy Act training material used within your organisation and explain who receives this training and how often.

Yours faithfully,


Link to this

From: info
Palmerston North City Council

Thank you for your email. We will respond as soon as possible.

Palmerston North City Council
Customer Services
06 356 8199

Link to this

From: Merle Lavin
Palmerston North City Council


Good morning Mr Scott


I am writing to acknowledge receipt of your official information request
of 14 February 2020


We will endeavour to respond to your request as soon as possible and in
any event no later than 13 March 2020 being 20 working days after the day
your request was received.


If we are unable to respond to your request by then, we will notify you of
an extension of that timeframe.


If you have any queries, please feel free to contact me



MERLE LAVIN  l  Democracy & Governance Support Officer
Palmerston North City Council  l  Private Bag 11034  l  Palmerston North
P: +64 (6) 3568199  l  F: +64 (6) 355 4115  l  [1]


show quoted sections

Link to this

From: Hannah White
Palmerston North City Council

Dear Mr Scott,


I refer to your Official Information request dated 19 February 2020 for
the Palmerston North City Council’s Privacy Policy / Statement and all
Privacy Act training material used within the Council, details of who
receives this training and how often.  We respond to each of your requests


Privacy Policy


The Council’s privacy policy as it relates to the use of its website can
be found here – [1] The
Council does not have a more general Privacy Policy / Statement. The
Council’s approach to privacy is governed by the provisions of the Privacy
Act 1993 (“Act”).  We can advise that the organisation wide policy
framework is currently under review. 




The Council provides training to employees who deal with personal
information as part of their role, for example, regulatory and
customer-facing functions that use our internal databases.  Training is
provided biennially.  The next training is scheduled for July – September


The Council’s current privacy training uses the training materials
provided by the Office of the Privacy Commissioner which are publicly
available via this link – [2] 


The Council also has a legal counsel who is able to assist council
officers with queries as and when they arise and provide legal advice
regarding the Council’s obligations under the Act. 


You have a right to seek an investigation and review by the Ombudsman of
this decision.  Information about how to make a complaint is available at
[3] or freephone 0800 802 602. 


If you wish to discuss this decision with us, please feel free to contact




HANNAH WHITE  l  Democracy and Governance Manager
Palmerston North City Council  l  Private Bag 11034  l  Palmerston North
P: +64 (6) 3568199  l  [4]




Visible links

Link to this

Things to do with this request

Palmerston North City Council only: