Dear Accident Compensation Corporation,

On Tuesday at 2.47 pm I lodged an application for review of ACC's failure to update my class of injury details from neck sprain to c 5/6 Intraforaminal disc protrustion in response to my then principal treatment provider:- physiotherapist Mr Mark Silvester's lodgment of ACC 32 No: N369534 under claim number 10027568119.

I have since made corrections and amendments to my original application for review and lodged a new review by way of email again to [email address].

I note that neither my earlier review application emailed on Tuesday, nor my corrected and amended new review application forwarded at 5.57 am this morning have received back to my email address an acknowledgement.

In past review applications submitted by email I have received back, within a matter of minutes an automatic email titled Acknowledgement message from the ACC Review Unit.

An example is reproduced below from a response that I received back at 9.17 p.m. on Friday 13/11/2015 in response to an application to review an ACC decision that was submitted to [email address] two minutes earlier on Friday 13/11/2015;

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Acknowledgement message from the ACC Review Unit
ACC Review Applications <[email address]>
Fri 13/11/2015, 9:17 p.m.
You
Thank you for your email, this is to confirm that The ACC Review Administrator has received your email.

If your email is a review application please see below information:

Ø Your application will be loaded within 24hrs of when it was received (between Mon to Fri 8.30pm – 5pm)

Ø Please ensure that you have the correct ACC claim number/ACC45 number/full name/postal address recorded on your review application

Ø If you’re an advocate/solicitor/family member acting on behalf of the client, please ensure that you have authority to act to do so. An Authority to Act form (ACC5937) can be downloaded from the ACC website http://www.acc.co.nz/search-results/inde...

Ø A confirmation letter advising of your review application details will be sent to by post

AUTHORITY TO ACT – if you’re acting on behalf of the client, please ensure that you have authority to do so:

Ø The client can send in a signed letter to confirm you have authority to act on their behalf

Ø Client to sign an ACC5937 (Authority to Act)

Ø Client to sign your company authority to act form

REVIEW APPLICATIONS – can be sent to ACC Review Unit using the below information:

Ø Email: [email address]

Ø Post: ACC Review Administrator ACC Review Administrator
Level 11 Justice Centre PO Box 242
19 Aitken Street Wellington
Wellington

If you would like more information in regards to your application for review, please contact your case manager in the first instance or if you have any questions in regards to the lodgement of a review application please call 0800 101 996.

Kind Regards

Review Unit Administrator

Disclaimer:

"This message and any attachments may contain confidential and privileged information. If you believe you have received this email in error, please advise us immediately by return email or telephone and then delete this email together with all attachments. If you are not the intended recipient, you are not authorised to use or copy this message or any attachments or disclose the contents to any other person"

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It would be appreciated if you could confirm the following;

OIA Request 1:

Does ACC still have the automatic email acknowledgement message from the ACC Review Unit linked to reviews that are submitted through [email address].

OIA Request 2:

If the answer to OIA Request 1 above, is yes, please confirm why my application for review under claim number 10027568119 referred to above and submitted through [email address].

OIA Request 3:

If the answer to OIA Request 1 is yes, please confirm whether ACC has the ability to selectively deactivate the automatic review email acknowledgment for individual claimants so that they do not receive a review acknowledgment in response to having lodged an application for review by email. If this is the case, and is a practice engaged by ACC, please supply to me a copy of all Official Information in terms of policy and criteria that would allow ACC to utilise such a selective practice.

OIA Request 4:

If the answer to OIA Request 3 is yes, please confirm how a claimant who has been selectively deactivated from receiving an acknowledgement of their lodgment for an ACC review, is able to get the Corporation to acknowledge their application for review.

OIA Request 5:

If the answer to OIA Request 1, is no, as in that the ACC Review Unit no longer send an automatic email acknowledgement for reviews being submitted by email, how does a claimant who lodges an application for review by email to the Corporation's email address shown on the Corporation's website [email address], now receive confirmation that their review application has been lodged?

I respectfully request that my request is processed under urgency within the next 5 working days, so that I can work with ACC to ensure that I receive an acknowledgment for the reviw application referred o above and any further review applications.so that I can
I thank you for your time and assistance and confirm that under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Yours faithfully,

David Lawson

Dear Accident Compensation Corporation,

Just a quick not to correct OIA Request 2, to read:

If the answer to OIA Request 1 above, is yes, please confirm why my application for review under claim number 10027568119 referred to above and submitted through [email address], did not receive an automatic acknowledgement back either on Tuesday, nor this morning.

Thanks for your support.

Kind regards,

David Lawson