Kia ora Christin,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 20 January 2020 about Number of transfers between NX1
and NX2 at Albany Station.

We hope to respond to your request as soon as possible, but not later than
19 February 2020, which is 20 working days after the day your request was
received. If we aren’t able to respond to your request by then, we will
notify you of an extension of that timeframe.

Your case is being managed by Glen, who is one of our LGOIMA Business
partner. If you have any further queries, you can contact the team on (09)
355 3553 during business hours, quoting Local Government Official
Information request number CAS-78392-T3N6D0.

Ngâ mihi,

Simran | Customer Care Coordinator
20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142
P 09 355 3553 | F 09 355 3550
www.at.govt.nz

  

-----Original Message-----
From: Christian Poland <[FOI #12055 email]>
Sent: Monday, 20 January 2020 9:58 a.m.
To: AT Official Information (AT) <[email address]>
Subject: Official Information request - Number of transfers between NX1
and NX2 at Albany Station

Dear Auckland Transport,

I request the monthly number of AT Hop customers that board the NX1 at
Hibiscus Coast Station and then change to the NX2 at Albany Station.

I further request the monthly number of AT Hop customers that board the
NX2 south of the Harbour Bridge and then change to the NX1 at Albany
Station (towards Hibiscus Coast).

Further to this request, I wish to know the monthly number of AT Hop
customers that board the NX1 at Hibiscus Coast station; as well as the
monthly number who disembark the NX1 at Hibiscus Coast station.

I ask that this data be divided by fare group and span from the first
month of available ridership data up until the last complete month of
figures.

If possible, I also ask if the data can be divided into customers that
successfully make this transfer within the 30-minute timeframe and those
that took longer than 30 minutes.

Yours faithfully,

Christian Poland

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

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Good Morning Christian,  

 

We're making progress on your case. 

We have decided to grant your request, however given the amount of
resource required to process your request we do need a bit longer to
collate this information. We are granting your request which means we hold
the information you have requested and we will provide it.  We are in the
process of gathering the information and it will take us a  little bit
longer to prepare the information for release. We estimate the information
will be ready no later than the 6 March 2020. 
 
Please let us know if you would like to discuss the decision.
 
You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

Remember, if you need to provide us with more information or have any
questions, you can simply reply to this email leaving the subject line as
it is.

 

 

Kind regards, 

Glen 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

 

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. https://urldefense.proofpoint.com/v2/url...
2. file:///tmp/www.at.govt.nz

Good Afternoon Christian, 

 

I’ve attached the official information you asked for.
 

On 20/01/2020  you asked for information on NX1/NX2 transfers.

 

I’ve attached a signed response from Stacey Van Der Putten - Group
Manager, Metro Services and the information you requested. 

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

 

 

Kind regards, 

Glen 

LGOIMA Business Partner 

 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz