20 Viaduct Harbour Avenue Auckland 1010
Private Bag 92250, Auckland 1142, New Zealand
09 355 3553 Fax
09 355 3550
3 March 2020
[FYI request #12055 email]
Kia ora Christian,
The information you requested - CAS-78573-D9R2P5
Thank you for your request for information dated 20 January 2020 about NX1/NX2 transfers.
I have attached two spread sheets called ‘Customer Transfers- Q1 and Q2’ which shows the
customer patronage figures for customers who have boarded the:
• NX2 service from the CBD and changed at Albany to board the NX1 to Hibiscus Coast
• NX1 service from Hibiscus Coast and changed at Albany to board the NX2 to the CBD
I also attach a spread sheet called ‘Hibiscus Coast – Q3’ which shows the total monthly patronage
figures broken down by fare type.
After receiving customer feedback and noticing an increase in patronage we have decided to extend
some of the NX2 services so that they will now terminate at Hibiscus Coast. This means that
customers don’t have to transfer at Albany giving them more options and an enhanced customer
Should you believe that we have not responded appropriately to your request, you are able to make
a complaint to the Office of the Ombudsman in accordance with section 27(3) of the LGOIMA Act,
and seek an investigation and review in regard to this matter.
Stacey Van der Putten Group Manager