Dear John,

Thank you for your email dated 5 December 2019.

Customs acknowledges receipt of your email and will treat your request under the Official Information Act 1982, which provides 20 working days for Customs to respond.

Kind regards

Correspondence, Reviews and Ministerial Servicing
New Zealand Customs Service

-----Original Message-----
From: John <[FYI request #11811 email]>
Sent: Thursday, 5 December 2019 15:54
To: OIA <[email address]>
Subject: Official Information request - eGate Usage at Airports

Dear New Zealand Customs Service,

I would like to request the following information regarding the eGate Usage:

1. How many people use eGate in arrival, annually since launched, by each national and each airport?
2. Is there any case that a person has successfully gone through the eGate, but the system is fail to record the arrival or departure record?
3. If the answer for question 2 is a yes, how the government resolve this issue?

Yours faithfully,
John

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FYI request #11811 email]

Is [Customs request email] the wrong address for Official Information requests to New Zealand Customs Service? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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The information contained in this email message is intended only for the addresses and is not necessarily the official view or communication of the New Zealand Customs Service.

This email may contain information that is confidential or legally privileged. If you received it by mistake, please:
(a) Reply promptly to that effect, and remove this email and the reply from your system; and
(b) do not act on this email in any other way.

hide quoted sections

Good morning John,

Please find attached response to your request for information on 5 December 2019 under the Official Information Act 1982.

Yours sincerely,

Correspondence, Reviews and Ministerial Servicing
New Zealand Customs Service

-----Original Message-----
From: John <[FOI #11811 email]>
Sent: Thursday, 5 December 2019 15:54
To: OIA <[email address]>
Subject: Official Information request - eGate Usage at Airports

Dear New Zealand Customs Service,

I would like to request the following information regarding the eGate Usage:

1. How many people use eGate in arrival, annually since launched, by each national and each airport?
2. Is there any case that a person has successfully gone through the eGate, but the system is fail to record the arrival or departure record?
3. If the answer for question 2 is a yes, how the government resolve this issue?

Yours faithfully,
John

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #11811 email]

Is [Customs request email] the wrong address for Official Information requests to New Zealand Customs Service? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

The information contained in this email message is intended only for the addresses and is not necessarily the official view or communication of the New Zealand Customs Service.

This email may contain information that is confidential or legally privileged. If you received it by mistake, please:
(a) Reply promptly to that effect, and remove this email and the reply from your system; and
(b) do not act on this email in any other way.

hide quoted sections