Air Cargo Inspection Facility, 21 Tom Pearce Drive, Manukau 2150
PO Box 73 003, Auckland Airport, New Zealand
Phone: 09 927 9000 All general enquiries phone: 0800 428 786
Email: [email address], Website: www.customs.govt.nz
19 December 2019
Ref: OIA 19 - 334
John By Email: [FYI request #11811 email]
Dear John, Request for information under the Official Information Act
Thank you for your email dated 5 December 2019 to the New Zealand Customs Service (Customs) via
the FYI website, in which you have requested the following under the Official Information Act 1982
“I would like to request the following information regarding the eGate Usage:
1. How many people use eGate in arrival, annually since launched, by each national and each
2. Is there any case that a person has successfully gone through the eGate, but the system is
fail to record the arrival or departure record?
3. If the answer for question 2 is a yes, how the government resolve this issue?”
In response to question one, please find attached a document titled ‘eGate arrivals by port and
which contains the information you have requested.
The information in the tables is accurate as at the date of extraction from the Customs database, 9
December 2019. The tables may contain different information to what has been previously publicly
released by Customs, as the information in the database can be updated or amended at any time.
In response to questions two and three, Customs has no known cases in which an individual has
successfully gone through the eGate, where the system has failed to record the arrival or departure
You have the right, by way of complaint to the Office of the Ombudsman under section 28(3) of the
Act, to seek an investigation and review of the decision conveyed in this letter.
Please note that Customs proactively releases responses to Official Information Act requests on our
website. As such, we may publish this response on our website after we have sent it to you. Your
name and contact details will be removed.
If you have any queries about this response, please contact the Correspondence, Reviews and
Ministerial Servicing team at [email address]
Jamie Bamford Acting Group Manager, Border Operations
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