Use of Personal Facebook accounts for making Council Annoucements

Andrew Frazer made this Official Information request to Porirua City Council

The request was successful.

From: Andrew Frazer

Dear Porirua City Council,

On 25 November, the mayor said " David Christensen noted it is not normally how PCC post I will discuss with Wendy." This was made in the context of Kris Dando, posting PCC messages using his personal facebook accounts. For your reference the comments that where immediately prior to this where;

*Andrew Frazer* Kris Dando, could PCC start posting as PCC, and not have its staff post using their personal facebook accounts.
As a information consumer it becomes very difficult for people to tell if the post is bonafide. You can subscribe a page to other groups and post that way. You'd get much higher brand recognition and much less confusion."

* David Christensen* Agreed Andrew Frazer. Kris Dando please pass this on to whoever your boss is and I'll talk about it to Anita Baker when I see her. This is very poor PCC message protocol"

(1) Is the mayor aware that for several years, personal accounts have been used by PCC staff for distributing council messages to community pages?

(2) A formal complaint about this was made, but the response was that this was how PCC had decided to do things, because people preferred it. Why does the Mayor think that Kris Dandos message is 'not normal' ? When this is the normal behaviour for PCC.

(3) Andrew Strugnel claimed people had communicated to PCC that they perfered to communicate with him, rather than PCC. Please provide copies of these communications.

(4) Does PCC consider that using personal accounts for distributing council messaging to be acceptable? Does PCC agree that using personal accounts may lead to confusion of who is providing the message, and the validity of those messages? Does using a personal facebook account for the delivery of a council message breech the councils Acceptable Use Policys, or any other Staff policy?

(5) Does PCC consider there might be a better way to use Facebook

(6) Is PCC aware that a facebook page ( such as PCC's page ) can join other groups and share/post as that pages profile?

Link to this

From: Enquiries
Porirua City Council

Thanks for emailing us.

Please call us on 04 237 5089 if your request is urgent, a matter of
public safety, or you need an answer straight away. We have a 24/7 Contact
Centre but can’t always reply to emails immediately – we’ll get back to
you as soon as we can.

There are other ways to get in touch:
- download the free Antenno app to report something to us quickly and
easily using your mobile phone. We’ll also send you notifications and
alerts about places and topics you care about – recycling collection days,
road closures, water outages, events and more. Just search for Antenno at
the App Store or get Antenno on Google Play. For more about Antenno, check
our website: www.poriruacity.govt.nz/antenno.

- visit our friendly Customer Services team during business hours you will
find us opposite the BNZ Tower, at 18 Hartham Place North, Porirua City –
near the children’s playground – poriruacity.govt.nz/contact-us.

You can also visit our website poriruacity.govt.nz or our Facebook page.

Nga mihi
Customer Services team
Customers Services
Kaiarahi Ratonga

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Link to this

From: Records Management


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Attachment OIA Acknowledgement Request Use of Personal Facebook accounts for making Council Announcements 2019 11 26 08.36.48.pdf
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Dear Sir/Madam

 

Please find attached an acknowledgement letter for your request for
information

 

Ngā mihi,

Marcella Ropu
Records & Scanning Officer

Kaiārahi Pūkete me te Karapa

[1]Email Sig1 resized
-----Original Message-----
From: [2][FOI #11735 email]
Sent: Monday, 25 November 2019 8:34:40 p.m.
To: "OIA/LGOIMA requests at Porirua City Council"
<[3][Porirua City Council request email]>
Subject: Official Information request - Use of Personal Facebook accounts
for making Council Annoucements
Dear Porirua City Council,

On 25 November, the mayor said " David Christensen noted it is not
normally how PCC post I will discuss with Wendy." This was made in the
context of Kris Dando, posting PCC messages using his personal facebook
accounts. For your reference the comments that where immediately prior to
this where;

*Andrew Frazer* Kris Dando, could PCC start posting as PCC, and not have
its staff post using their personal facebook accounts.
As a information consumer it becomes very difficult for people to tell if
the post is bonafide. You can subscribe a page to other groups and post
that way. You'd get much higher brand recognition and much less
confusion."

* David Christensen* Agreed Andrew Frazer. Kris Dando please pass this on
to whoever your boss is and I'll talk about it to Anita Baker when I see
her. This is very poor PCC message protocol"

(1) Is the mayor aware that for several years, personal accounts have been
used by PCC staff for distributing council messages to community pages?

(2) A formal complaint about this was made, but the response was that this
was how PCC had decided to do things, because people preferred it. Why
does the Mayor think that Kris Dandos message is 'not normal' ? When this
is the normal behaviour for PCC.

(3) Andrew Strugnel claimed people had communicated to PCC that they
perfered to communicate with him, rather than PCC. Please provide copies
of these communications.

(4) Does PCC consider that using personal accounts for distributing
council messaging to be acceptable? Does PCC agree that using personal
accounts may lead to confusion of who is providing the message, and the
validity of those messages? Does using a personal facebook account for the
delivery of a council message breech the councils Acceptable Use Policys,
or any other Staff policy?

(5) Does PCC consider there might be a better way to use Facebook

(6) Is PCC aware that a facebook page ( such as PCC's page ) can join
other groups and share/post as that pages profile?

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[4][FOI #11735 email]

Is [5][Porirua City Council request email] the wrong address for Official Information
requests to Porirua City Council? If so, please contact us using this
form:
[6]https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

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References

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2. mailto:[FOI #11735 email]
3. mailto:[Porirua City Council request email]
4. mailto:[FOI #11735 email]
5. mailto:[Porirua City Council request email]
6. https://fyi.org.nz/change_request/new?bo...
7. https://fyi.org.nz/help/officers

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From: Enquiries
Porirua City Council


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Hello Andrew,
 
Thank you for contacting us.

 

Your email request for official information has been referred to
our Records Management Team.

 

We expect that you will be contacted in due course.

 

Nga mihi,

 

Sandy Betham

Customer Services Officer (Contact Centre)

Kaiarahi Ratonga Kiritaki (Pokapa Whakapa)

 

 

Tel: 04 237 5089
[1]poriruacity.govt.nz

 

-----Original Message-----
From: [FOI #11735 email]
Sent: Monday, 25 November 2019 8:34:40 p.m.
To: "OIA/LGOIMA requests at Porirua City Council"
<[Porirua City Council request email]>
Subject: Official Information request - Use of Personal Facebook
accounts for making Council Annoucements
Dear Porirua City Council,

On 25 November, the mayor said " David Christensen noted it is not
normally how PCC post I will discuss with Wendy." This was made in the
context of Kris Dando, posting PCC messages using his personal facebook
accounts. For your reference the comments that where immediately prior
to this where;

*Andrew Frazer* Kris Dando, could PCC start posting as PCC, and not have
its staff post using their personal facebook accounts.
As a information consumer it becomes very difficult for people to tell
if the post is bonafide. You can subscribe a page to other groups and
post that way. You'd get much higher brand recognition and much less
confusion."

* David Christensen* Agreed Andrew Frazer. Kris Dando please pass this
on to whoever your boss is and I'll talk about it to Anita Baker when I
see her. This is very poor PCC message protocol"

(1) Is the mayor aware that for several years, personal accounts have
been used by PCC staff for distributing council messages to community
pages?

(2) A formal complaint about this was made, but the response was that
this was how PCC had decided to do things, because people preferred it.
Why does the Mayor think that Kris Dandos message is 'not normal' ? When
this is the normal behaviour for PCC.

(3) Andrew Strugnel claimed people had communicated to PCC that they
perfered to communicate with him, rather than PCC. Please provide copies
of these communications.

(4) Does PCC consider that using personal accounts for distributing
council messaging to be acceptable? Does PCC agree that using personal
accounts may lead to confusion of who is providing the message, and the
validity of those messages? Does using a personal facebook account for
the delivery of a council message breech the councils Acceptable Use
Policys, or any other Staff policy?

(5) Does PCC consider there might be a better way to use Facebook

(6) Is PCC aware that a facebook page ( such as PCC's page ) can join
other groups and share/post as that pages profile?

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #11735 email]

Is [Porirua City Council request email] the wrong address for Official Information
requests to Porirua City Council? If so, please contact us using this
form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published
on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer,
please ask your web manager to link to us from your organisation's OIA
or LGOIMA page.

-------------------------------------------------------------------
 

---
The content of this email is confidential, may be legally privileged and is intended only for the person named above. If this email is not addressed to you, you must not use, disclose or distribute any of the content. If you have received this email by mistake, please notify the sender by return email and delete the email. Thank you.
---

References

Visible links
1. https://poriruacity.govt.nz/

hide quoted sections

Link to this

From: Andrew Frazer

Dear Enquiries,

I have not received a reply to my Official Information Act Request about use of Personal Facebook Accounts for making public annoucments It should be been replied to by 23 December 2019, and PCC has not advised of any reason for its delay.

Please respond to this matter urgently (by 7th January), so an escalation to the office of the ombudsman is not required.

Yours sincerely,

Andrew Frazer

Link to this

From: Enquiries
Porirua City Council

Thanks for emailing us.

Please call us on 04 237 5089 if your request is urgent, a matter of
public safety, or you need an answer straight away. We have a 24/7 Contact
Centre but can’t always reply to emails immediately – we’ll get back to
you as soon as we can.

There are other ways to get in touch:
- download the free Antenno app to report something to us quickly and
easily using your mobile phone. We’ll also send you notifications and
alerts about places and topics you care about – recycling collection days,
road closures, water outages, events and more. Just search for Antenno at
the App Store or get Antenno on Google Play. For more about Antenno, check
our website: www.poriruacity.govt.nz/antenno.

- visit our friendly Customer Services team during business hours you will
find us at 16 Cobham Court, Porirua City– poriruacity.govt.nz/contact-us.

You can also visit our website www.poriruacity.govt.nz or our Facebook
page.

Nga mihi
Customer Services team
Customers Services
Kaiarahi Ratonga

---
The content of this email is confidential, may be legally privileged and is intended only for the person named above. If this email is not addressed to you, you must not use, disclose or distribute any of the content. If you have received this email by mistake, please notify the sender by return email and delete the email. Thank you.
---

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From: Diane Koha


Attachment image003.png
2K Download


Dear Andrew

 

I have checked the OIA you refer to below and due to the holiday period
where the clock stops from 20^th December until 10^th January the response
to your OIA is due on 14 January.  However, we will endeavor to get a
reply to you this week.

 

 

Kind Regards

Diane Koha
Executive Assistant to the Chief Executive
Kaiāwhina Matua a Te Tumuaki

[1]Email Sig1 resized

Tel: 04 237 1429
[2]poriruacity.govt.nz

-----Original Message-----
From: [3][FOI #11735 email]
Sent: Monday, 30 December 2019 12:09:43 PM
To: "Enquiries" <[4][email address]>
Subject: RE: Official Information request - Use of Personal Facebook
accounts for making Council Annoucements [#1F03AD]
Dear Enquiries,

I have not received a reply to my Official Information Act Request about
use of Personal Facebook Accounts for making public annoucments It
should be been replied to by 23 December 2019, and PCC has not advised
of any reason for its delay.

Please respond to this matter urgently (by 7th January), so an
escalation to the office of the ombudsman is not required.

Yours sincerely,

Andrew Frazer

-----Original Message-----

Hello Andrew,
 
Thank you for contacting us.

 

Your email request for official information has been referred to
our Records Management Team.

 

We expect that you will be contacted in due course.

 

Nga mihi,

 

Sandy Betham

Customer Services Officer (Contact Centre)

Kaiarahi Ratonga Kiritaki (Pokapa Whakapa)

 

 

Tel: 04 237 5089
[1]poriruacity.govt.nz

 

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[5][FOI #11735 email]

Disclaimer: This message and any reply that you make will be published
on the internet. Our privacy and copyright policies:
[6]https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer,
please ask your web manager to link to us from your organisation's OIA
or LGOIMA page.

-------------------------------------------------------------------
 

---
The content of this email is confidential, may be legally privileged and is intended only for the person named above. If this email is not addressed to you, you must not use, disclose or distribute any of the content. If you have received this email by mistake, please notify the sender by return email and delete the email. Thank you.
---

References

Visible links
2. https://poriruacity.govt.nz/
3. mailto:[FOI #11735 email]
4. mailto:[email address]
5. mailto:[FOI #11735 email]
6. https://fyi.org.nz/help/officers

hide quoted sections

Link to this

From: Diane Koha


Attachment image003.png
2K Download

Attachment Andrew Frazer 19 167.pdf
614K Download View as HTML


Dear Andrew

 

Please find attached a reply to your recent Official Information Act
request re personal facebopok accounts for making Council announcements.

 

 

Kind Regards

Diane Koha
Executive Assistant to the Chief Executive
Kaiāwhina Matua a Te Tumuaki

[1]Email Sig1 resized

Tel: 04 237 1429
[2]poriruacity.govt.nz

 

 

---
The content of this email is confidential, may be legally privileged and is intended only for the person named above. If this email is not addressed to you, you must not use, disclose or distribute any of the content. If you have received this email by mistake, please notify the sender by return email and delete the email. Thank you.
---

References

Visible links
2. https://poriruacity.govt.nz/

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