Footpath issues in the Puketāpapa local board region

Jon Turner made this Official Information request to Auckland Transport

The request was partially successful.

From: Jon Turner

Dear Auckland Transport,

I am writing to ask for a record of footpath issues raised by the public in the Puketāpapa local board area over the past five years.
I would like the number of issues raised as well as a summary of what actions Auckland Transport took to address these issues.

Yours faithfully,
Jon Turner

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From: AT Official Information (AT)
Auckland Transport


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Dear Jon

 

We acknowledge receipt of your request for official information dated 19
May 2019 regarding CAS-1059903-Z0F0G2.

 

We are processing your request according to the provisions of the Local
Government Official Information and Meetings Act 1987. You will receive a
decision within 20 working days after the receipt of your request by
Auckland Transport, as required by the Act. The expected due date for a
decision is 17 June 2019. Please note this is the maximum response time
and we will endeavour to respond to you sooner.

 

If you have any further queries, please contact us on (09) 355 3553 during
business hours, quoting Local Government Official Information request
number CAS-1059903-Z0F0G2.

 

Kind regards

 

Pablo | Customer Liaison Specialist
Auckland Transport

Private Bag 92250, Auckland 1142

P 09 355 3553 | E [1][email address] or
[2][email address]

[3]www.at.govt.nz
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From: AT Official Information (AT)
Auckland Transport


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Kia Ora Mr Turner

 

We have decided to grant your request. However, given the amount of
resource required to process your request, we have decided to charge for
making the requested information available. We estimate that the maximum
charge will be $3800. The first five hours are free, followed by a charge
of $47.50 per half hour. Any unused component of the maximum charge will
be refunded to you.

 

Refining the parameters of your request may make the collation manageable
without any cost for the information. We have identified, from our system,
that there have been approximately 900 cases raised from customers
regarding footpath issues raised in the Puketâpapa local board area over
the past five years. However, our system does not show the result of each
case in our report. Therefore, to answer this part of your request we have
to go into each one of the 900 cases and read the details and make a note
of the result. We estimate that to go through each case and ascertain the
action taken will take three minutes per case and approximately 45 hours
in total.

 

Before we proceed further with your request, please confirm your agreement
to the charge and I will provide AT’s bank details.

 

You are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act, and seek an investigation
and review in regard to this matter.

 

If you have any further queries, please contact Auckland Transport on 09
355 3553 quoting Official Information request number CAS-1059903-Z0F0G2.

 

If you wish to discuss this decision with us, please feel free to contact
me on this email address and I will be able to assist you should you wish
to change or refine your request in order to reduce or remove the need for
charge.

 

Kind regards

 

Alison Hosey | LGOIMA Business Partner

Customer Liaison Team | Customer Experience
20 Viaduct Harbour Avenue, Auckland 1010

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From: AT Official Information (AT)
Auckland Transport


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Kia Ora Mr Turner

 

In relation to my below email, I would be grateful if you would please let
me know whether you would like to refine your request or pay for the
information?

 

I will leave your case open until 14 June 2019 after which your case will
be closed.

 

I look forward to hearing from you.

 

Kind regards

 

Alison Hosey | LGOIMA Business Partner

Customer Liaison Team | Customer Experience
20 Viaduct Harbour Avenue, Auckland 1010

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From: AT Official Information (AT)
Sent: Thursday, 30 May 2019 10:28 a.m.
To: [FOI #10341 email]
Subject: Auckland Transport - LGOIMA - CAS-1059903-Z0F0G2

 

Kia Ora Mr Turner

 

We have decided to grant your request. However, given the amount of
resource required to process your request, we have decided to charge for
making the requested information available. We estimate that the maximum
charge will be $3800. The first five hours are free, followed by a charge
of $47.50 per half hour. Any unused component of the maximum charge will
be refunded to you.

 

Refining the parameters of your request may make the collation manageable
without any cost for the information. We have identified, from our system,
that there have been approximately 900 cases raised from customers
regarding footpath issues raised in the Puketâpapa local board area over
the past five years. However, our system does not show the result of each
case in our report. Therefore, to answer this part of your request we have
to go into each one of the 900 cases and read the details and make a note
of the result. We estimate that to go through each case and ascertain the
action taken will take three minutes per case and approximately 45 hours
in total.

 

Before we proceed further with your request, please confirm your agreement
to the charge and I will provide AT’s bank details.

 

You are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act, and seek an investigation
and review in regard to this matter.

 

If you have any further queries, please contact Auckland Transport on 09
355 3553 quoting Official Information request number CAS-1059903-Z0F0G2.

 

If you wish to discuss this decision with us, please feel free to contact
me on this email address and I will be able to assist you should you wish
to change or refine your request in order to reduce or remove the need for
charge.

 

Kind regards

 

Alison Hosey | LGOIMA Business Partner

Customer Liaison Team | Customer Experience
20 Viaduct Harbour Avenue, Auckland 1010

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From: Jon Turner

Kia Ora,

Thank you for your reply. Sorry about my delayed response. Could you give me some guidance in how to refine my request? Would it be possible to get a small sample which I could extract the information from? Or is there a possibility that I could get the raw data and investigate it further myself?
Thanks in advance

Yours sincerely,

Jon Turner

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From: AT Official Information (AT)
Auckland Transport

Kia Ora Mr Turner

Thank you for your email. Unfortunately there is no accesible raw data because it is on our database CRM and the extraction process is very manual. For example, we have to open up each of the 900 cases and read each one and document the result.

I suggest that you shorten your time period to 6 months and then I will ask the business unit how long it will take to collate that information and then get back to you.

In order for us to help you it may also be useful for us to know what you are using the information for and then we could assess if there is another way to assist you.

Kind regards

Alison Hosey | LGOIMA Business Partner
Customer Liaison Team | Customer Experience
20 Viaduct Harbour Avenue, Auckland 1010

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From: AT Official Information (AT)
Auckland Transport


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Kia Ora Mr Turner

 

I hope you are well.

 

I have not received a response to my below email. I would like to assist
with your enquiry, however, I do need you to clarify as per my email
below.

 

If I do not receive a response by Friday 21 June I will have to close your
case.

 

Kind regards

 

Alison Hosey | LGOIMA Business Partner

Customer Liaison Team | Customer Experience
20 Viaduct Harbour Avenue, Auckland 1010

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From: Jon Turner

Dear AT Official Information (AT),

My apologies for my late reply, have been busy.
That is fine if we refine the parameters to issues raised in the last 6 months. The reason I am asking is I have noticed a lot of issues with footpaths in Mt Roskill and want to see what is being done about them

Yours sincerely,

Jon Turner

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Things to do with this request

Anyone:
Auckland Transport only: