UNCLASSIFIED
 
Kia ora Jenny
 
Extension of time limit for request under the Official Information Act
1982
 
Thank you for your email to the New Zealand Customs Service (Customs)
dated 3 November 2025, requesting the following information under the
Official Information Act 1982 (the Act):
 
“Dear New Zealand Customs Service,
 
1. Please provide a copy of the current training materials and any SOPs
relating to the Officer Safety and Tactics (OST) course.
2. What is the current number of OST trainers and what are their relevant
qualifications?
3. How many OST courses have been carried out in each of the last ten
years?
4. In each of the last ten years, how many injuries have been reported by
officers participating in OST courses?
5. How many recorded incidents of physical violence against Officers have
occurred in each of the last ten years?
6. On how many recorded occasions has an Officer successfully applied a
technique demonstrated during the OST course?
 
 Customs is unable to process your request within the original timeframe
because the consultations necessary to make a decision on your request are
such that a proper response to the request cannot reasonably be made
within the original time limit. Therefore, Customs is extending the
timeframe for response by an additional 20 working days, pursuant to
section 15A(1)(b) of the Act.”
 
The new due date for your request is 19 January 2025 Customs will provide
a response to you as soon as reasonably practicable and as soon as it
becomes available.
 
You have the right, by way of complaint to the Office of the Ombudsman
under section 28(3) of the Act, to seek an investigation and review of the
decision conveyed in this email. 
 
 
 
Ngâ mihi 
Correspondence, Reviews and Ministerial Servicing
New Zealand Customs Service | Te Mana Arai o Aotearoa
 
 
 
 
 

show quoted sections