Student voice in Student Services Fees
Eloise made this Official Information request to Massey University
This request has an unknown status. We're waiting for Eloise to read recent responses and update the status.
From: Eloise
Kia ora,
I am conducting some research regarding Student Services Fees at different tertiary education providers, and how providers gather learner voice in determining fee allocations. I would like to request the following information from your institution regarding Student Services Fees (SSF or CSSF) —
1. The means in which learners or their representative groups are consulted about Student Services Fees, such as annual surveys, forums, student positions on SSF committees, and consultation on changes to significant SSF-related decisions.
2. A copy of the questions asked in any annual or regular surveys related to Student Services Fees (such as a PDF print out of survey questions).
3. How students are informed of the outcomes of such surveys and consultations, and whether survey responses are made publicly available or provided to students via other means.
4. A breakdown of the most recent budget allocations for SSF categories, such as the amount allocated to students’ associations, health centres, sports, and pastoral care services. If this is unavailable, the most recent proportions of allocations to SSF categories.
Please let me know if you have any questions, or would like clarification on any of these requests.
Ngā mihi nui,
Eloise Fleming
From: OIA Requests
Massey University
Kia ora, Eloise
We acknowledge receipt of your Official Information Act request. The reference number for your request is 82/2025.
If we have any questions or need to seek clarification on any part of your request, we will be in touch.
Otherwise, we will seek to respond to your request as soon as practicable and no later than 20 working days after the date your request was received (by 21 November 2025)
The response date shown takes into account:
1. Labour Day (27 October 2025)
If we are unable to respond to your request by then, we will notify you of an extension of this timeframe.
Kind regards
Governance and Assurance Office
Please note: The content of this email and any attachment is confidential and should be read by the intended recipient only. If you are not the intended recipient, please notify the sender immediately and delete the content from
show quoted sections
From: Amy Heise
Massey University
Kia ora Eloise,
Your request for information has been sent to me for response. Details
regarding your questions below can all be found on our website. This page:
[1]https://www.massey.ac.nz/student-life/se...
information on how students are engaged and the results of the survey.
These results are available on our website and were shared via our student
newsletter. The page also includes details of the breakdown of the spend
and what services are funded.
Was there anything further in particular you were wanting to know that the
webpage does not cover?
Noho ora mai rā,
Amy Heise ([2]she/her/ia) | Executive Director
Ngā Wheako a Ngā Tauira | Student Experience
My work day may look different than your work day. Please do not feel
obligated to respond out of your normal working hours.
Massey University │ Te Kunenga ki Pūrehuroa
PO Box 756, Wellington 6140 │ New Zealand
P: 0800 627 739 ext. 63404│ [3]www.massey.ac.nz
show quoted sections
From: Amy Heise
Massey University
Kia ora Eloise,
Just following up the below - do you still want further information or to
refine your request in any way?
Noho ora mai rā,
Amy
--------------------------------------------------------------------------
From: Amy Heise <[email address]>
Sent: Tuesday, October 28, 2025 5:19 PM
To: [FOI #32645 email]
<[FOI #32645 email]>
Subject: Re: Official Information request - Student voice in Student
Services Fees
Kia ora Eloise,
Your request for information has been sent to me for response. Details
regarding your questions below can all be found on our website. This page:
[1]https://www.massey.ac.nz/student-life/se...
information on how students are engaged and the results of the survey.
These results are available on our website and were shared via our student
newsletter. The page also includes details of the breakdown of the spend
and what services are funded.
Was there anything further in particular you were wanting to know that the
webpage does not cover?
Noho ora mai rā,
Amy Heise ([2]she/her/ia) | Executive Director
Ngā Wheako a Ngā Tauira | Student Experience
My work day may look different than your work day. Please do not feel
obligated to respond out of your normal working hours.
Massey University │ Te Kunenga ki Pūrehuroa
PO Box 756, Wellington 6140 │ New Zealand
P: 0800 627 739 ext. 63404│ [3]www.massey.ac.nz
show quoted sections
From: Eloise
Kia ora Amy,
Mō taku hē for the slow response! It's wonderful to see Massey University is already so transparent about its Student Services Fees 😊
I think the two things we were wondering were —
1. Is it possible to obtain the total amount (or percentage of overall SSF allocations) allocated to Massey's students' association, Te Tira Ahu Pae?
As this might be a bit unusual for 2025 due to a change in funding structure, the 2024 amount (or percentage of SSF allocation) would be wonderful 😊
Although we're aware the TEC guidelines splits this into more service-based categories, a big part of what we're looking to understand is how students' associations tend to sit within Student Services Fees allocations.
2. Would we be able to obtain a copy (for example, a PDF export) of the full annual survey's structure/questions, including introductory information and demographic questions, for the most recent year,?
We're interested to see how institutions communicate information and ask questions within their surveys, and what kinds of information they seek (such as disability status, identifying with rainbow communities, etc). We're only interested in the survey structure itself, and not the responses from students (as we recognise some of those are likely retained as internal information).
Ngā mihi nui for all your help!
Eloise Fleming
From: Amy Heise
Massey University
Kia ora Eloise,
I have used the report ([1]available here) to show the total amount
allocated to Te Tira Ahu Pae in 2024 below. Where it says TTAP it goes
directly to them so:
* Representation, Advocacy and Financial Advice 9%
* Student to Student Communication 2%
* Club Grants 1%
* Clubs and Events 6%
Total: 18%
I believe it is 20% in 2025 (the report for that period should be out in a
few weeks time).
[2]@Janine Dean - are you able to share with Eloise the questions that
were decided by the SSF Advisory Group for the SSF survey for 2025 (she
highlighted question below)?
Noho ora mai rā,
Amy
--------------------------------------------------------------------------
From: Eloise <[FOI #32645 email]>
Sent: Tuesday, November 11, 2025 2:54 PM
To: Amy Heise <[email address]>
Subject: Re: Official Information request - Student voice in Student
Services Fees
Kia ora Amy,
Mō taku hē for the slow response! It's wonderful to see Massey University
is already so transparent about its Student Services Fees 😊
I think the two things we were wondering were —
1. Is it possible to obtain the total amount (or percentage of overall SSF
allocations) allocated to Massey's students' association, Te Tira Ahu Pae?
As this might be a bit unusual for 2025 due to a change in funding
structure, the 2024 amount (or percentage of SSF allocation) would be
wonderful 😊
Although we're aware the TEC guidelines splits this into more
service-based categories, a big part of what we're looking to understand
is how students' associations tend to sit within Student Services Fees
allocations.
2. Would we be able to obtain a copy (for example, a PDF export) of the
full annual survey's structure/questions, including introductory
information and demographic questions, for the most recent year,?
We're interested to see how institutions communicate information and ask
questions within their surveys, and what kinds of information they seek
(such as disability status, identifying with rainbow communities, etc).
We're only interested in the survey structure itself, and not the
responses from students (as we recognise some of those are likely retained
as internal information).
Ngā mihi nui for all your help!
Eloise Fleming
show quoted sections
From: Janine Dean
Massey University
image.png
124K
Download
2025 Student Services and Fees Questionnaire 1.pdf
275K
Download
View as HTML
Kia ora Eloise
Here is the questions from the latest SSF survey, let me know if you have
any further questions.
Thanks
Janine
--------------------------------------------------------------------------
From: Amy Heise <[email address]>
Sent: Tuesday, November 11, 2025 3:31 PM
To: Eloise <[FOI #32645 email]>; Janine Dean
<[email address]>
Subject: Re: Official Information request - Student voice in Student
Services Fees
Kia ora Eloise,
I have used the report ([1]available here) to show the total amount
allocated to Te Tira Ahu Pae in 2024 below. Where it says TTAP it goes
directly to them so:
* Representation, Advocacy and Financial Advice 9%
* Student to Student Communication 2%
* Club Grants 1%
* Clubs and Events 6%
Total: 18%
I believe it is 20% in 2025 (the report for that period should be out in a
few weeks time).
[2]@Janine Dean - are you able to share with Eloise the questions that
were decided by the SSF Advisory Group for the SSF survey for 2025 (she
highlighted question below)?
Noho ora mai rā,
Amy
--------------------------------------------------------------------------
From: Eloise <[FOI #32645 email]>
Sent: Tuesday, November 11, 2025 2:54 PM
To: Amy Heise <[email address]>
Subject: Re: Official Information request - Student voice in Student
Services Fees
Kia ora Amy,
Mō taku hē for the slow response! It's wonderful to see Massey University
is already so transparent about its Student Services Fees 😊
I think the two things we were wondering were —
1. Is it possible to obtain the total amount (or percentage of overall SSF
allocations) allocated to Massey's students' association, Te Tira Ahu Pae?
As this might be a bit unusual for 2025 due to a change in funding
structure, the 2024 amount (or percentage of SSF allocation) would be
wonderful 😊
Although we're aware the TEC guidelines splits this into more
service-based categories, a big part of what we're looking to understand
is how students' associations tend to sit within Student Services Fees
allocations.
2. Would we be able to obtain a copy (for example, a PDF export) of the
full annual survey's structure/questions, including introductory
information and demographic questions, for the most recent year,?
We're interested to see how institutions communicate information and ask
questions within their surveys, and what kinds of information they seek
(such as disability status, identifying with rainbow communities, etc).
We're only interested in the survey structure itself, and not the
responses from students (as we recognise some of those are likely retained
as internal information).
Ngā mihi nui for all your help!
Eloise Fleming
show quoted sections
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