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Student voice in Student Services Fees

Eloise made this Official Information request to Massey University

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From: Eloise

Kia ora,
I am conducting some research regarding Student Services Fees at different tertiary education providers, and how providers gather learner voice in determining fee allocations. I would like to request the following information from your institution regarding Student Services Fees (SSF or CSSF) —

1. The means in which learners or their representative groups are consulted about Student Services Fees, such as annual surveys, forums, student positions on SSF committees, and consultation on changes to significant SSF-related decisions.

2. A copy of the questions asked in any annual or regular surveys related to Student Services Fees (such as a PDF print out of survey questions).

3. How students are informed of the outcomes of such surveys and consultations, and whether survey responses are made publicly available or provided to students via other means.

4. A breakdown of the most recent budget allocations for SSF categories, such as the amount allocated to students’ associations, health centres, sports, and pastoral care services. If this is unavailable, the most recent proportions of allocations to SSF categories.

Please let me know if you have any questions, or would like clarification on any of these requests.

Ngā mihi nui,
Eloise Fleming

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From: OIA Requests
Massey University

Kia ora, Eloise

We acknowledge receipt of your Official Information Act request. The reference number for your request is 82/2025.

If we have any questions or need to seek clarification on any part of your request, we will be in touch.

Otherwise, we will seek to respond to your request as soon as practicable and no later than 20 working days after the date your request was received (by 21 November 2025)

The response date shown takes into account:

1. Labour Day (27 October 2025)

If we are unable to respond to your request by then, we will notify you of an extension of this timeframe.

Kind regards
Governance and Assurance Office

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