2025 Student Services and Fees
Questionnaire
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Intro Te Kunenga ki Pūrehuroa Massey University would like your opinion about how the
compulsory student services fee supports your success and how much the student services fee
charges should be for 2026. This survey asks you to rank the services that are funded by the
student services fee in order to gauge their value to you as a student and to student life more
broadly and then asks your opinion on a proposed student services fee for 2026. Link to current
fees The survey wil take approximately 10 minutes. This survey response is anonymous,
however if you wish to enter into a draw for a pair of Apple Airpod-pro's, one of four Massey
hoodies or one of 10 $50 Prezzy Card vouchers, you are asked to supply your Student ID and
contact details at the end of the survey. Your details wil only be used for the purposes of
selecting and notifying hoodie/voucher winners. If you experience any issues accessing and
completing this survey, please contact [email address]
Mode Before we start, can you tell us in which way you are currently studying
o Distance (1)
o Internal (2)
o A mixture of both (3)
Display this question:
If Before we start, can you tell us in which way you are currently studying = Distance
Or Before we start, can you tell us in which way you are currently studying = A mixture of both
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Region Please select the region you are studying from
o Northland/Auckland (1)
o Waikato (2)
o Bay of Plenty (3)
o Gisborne (4)
o Hawkes Bay (5)
o Taranaki (6)
o Manawatﾅｫ-Whanganui (7)
o Wellington (8)
o Tasman Nelson (9)
o Marlborough (10)
o West Coast (11)
o Canterbury (12)
o Otago (13)
o Southland (14)
o Studying overseas from another country (15)
o Other (16)
Display this question:
If Before we start, can you tell us in which way you are currently studying = Internal
Or Before we start, can you tell us in which way you are currently studying = A mixture of both
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Campus Please select which campus you are studying at
o Ōtehā Auckland (1)
o Turitea Manawatﾅｫ (2)
o Pukeahu Wellington (3)
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Identify with Please indicate if you identify as any of the following:
▢ Māori (1)
▢ Pacific (2)
▢ International (3)
▢ Studying overseas from another country (4)
▢ None of the above (5)
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Intro 2 Al universities in Aotearoa New Zealand charge compulsory student services fees under
specific guidance provided by the Government. These non-tuition fees are included in StudyLink
loans. At Massey these funds are allocated in line with categories which fit within the following
government requirements. Our funded areas include: 1. Representation, advocacy and
advice 2. Student to student communication 3. Student development, career and
employment support 4. Student health 5. Student counselling and pastoral
care 6. Clubs, cultural groups, sport and recreation 7. Student achievement support We
are interested in understanding your views on how Massey uses the student services fees to
support your time as a student. Please take the time to tell us what you think! You can find out
more about the student services fee, including how funds were spent in 2024 on the Massey
website. The results of your feedback wil be published on the website mid year and wil
contribute to discussions on how the student services fee is allocated next year. First we are
going to ask you to rate and comment on services that are funded by the student services fee,
and then ask you to identify the percentage of funding that should go to each service. Fol owing
this we wil ask about the proposed fee increase. Fol owing is a list of all the services currently
provided to students with funding from the student services fee. Your students' association Te
Tira Ahu Pae are contracted to deliver some of these services. We know that all students do
not use or can access all services all of the time. Services are offered in a distance format
and/or on-campus location. Consider the student services fee as something similar to paying
rates to a local council.
We are asking you to rank the importance of the service, and
even if you don't use it, we would like to know how important you think the service is to
have available for students. Use N/A if you don't know enough about the service to rate
the importance of it.
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Rep Adv Adv For each category, rank how important the service is for
you
REPRESENTATION, ADVOCACY AND ADVICE
0 not important, 5 very important
N/A
0
1
2
3
4
5
Independent advocacy and advice -
advocating and supporting you through
chal enges with tenancy, academic grievances
eg AI, plagiarism, etc - Te Tira Ahu Pae ()
Class representatives - working to address
course delivery issues on behalf of class - Te
Tira Ahu Pae ()
Financial advice - running workshops and
providing individual budgeting advice - Te Tira
Ahu Pae ()
Rainbow and takatāpui student events and
services ()
Initiatives to raise student voice ()
Te Tira Ahu Pae Student Representatives:
Presidents, Vice Presidents, Distance, Māori,
Pasifika, General, Postgrad, International,
Disability, Rainbow ()
Rep Comments Further comments on Representation, Advocacy and Advice. Include any new
ideas or specific feedback about this service
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St to St
STUDENT TO STUDENT COMMUNICATION
0 not important, 5 very important
N/A
0
1
2
3
4
5
Massive magazine is produced by your
student association Te Tira Ahu Pae and is
available on campus and online ()
Student radio is run by students for students,
tune in to Manawat ﾅｫ Radio Control 99.4 FM
Te Tira Ahu Pae ()
Online communication includes student
portals, Te Tira Ahu Pae websites, Facebook
and Instagram ()
Stu to Stu comments Further comments on Student to Student Communication. Include any
new ideas or specific feedback about this service
________________________________________________________________
________________________________________________________________
________________________________________________________________
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SD and C
STUDENT DEVELOPMENT, CAREER AND EMPLOYMENT SUPPORT
0 not important, 5 very important
N/A
0
1
2
3
4
5
Massey Career Centre online tools, resources
and NZUni Talent Jobs board ()
Career readiness events and webinars
featuring alumni and employer recruitment
presentations ()
Career development guidance workshops,
webinars and programmes ()
Student Job Search - platform for casual
employment supporting your study - Te Tira
Ahu Pae ()
Student Development programmes -
Leadership Series, Strengths@Massey,
Campus Co-Lab ()
Massey Guides - students supporting
orientation, mentoring, building leadership
skil s ()
SD & C comments Further comments on Student Development, Career and Employment
Support. Include any new ideas or specific feedback about this service
________________________________________________________________
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St Health
STUDENT HEALTH
0 not important, 5 very important
N/A
0
1
2
3
4
5
Clinics - confidential subsidised health clinics,
15 minute appointments with and nurses -
availabe at medical centres on campus ()
General health services including advice on
diet and exercise, blood pressure checks,
contraception advice, lab tests, minor surgery,
repeat prescriptions, treatment with liquid
nitrogen, and sexual health etc ()
Health promotion including vaccinations,
sexual health, and immunisations ()
St Health Comments Further comments on Student Health. Include any new ideas or specific
feedback about this service
________________________________________________________________
________________________________________________________________
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St Couns and Care
STUDENT COUNSELLING AND PASTORAL CARE
0 not important, 5 very important
N/A
0
1
2
3
4
5
Pastoral care and support services to help you
overcome obstacles and maintain your
personal wellness are provided by a range of
staff who run workshops and events to
promote wel being. Specific staff support
Rainbow, Pacific, Māori, and International
students ()
Te Rau Tauawhi pastoral care supporting
Māori students ()
Pacific Student Success pastoral care
supporting Pacific students ()
Counsel ing by trained and registered
counsel ors to help you find ways to work
through and understand personal, social or
psychological issues on a professional basis.
If you are living in NZ free counsel ing is
available on campus or online ()
Spiritual wellbeing including your sense of
meaning, purpose and connection. Our
chaplaincy service - prayer centres, meditation
workshops, creative and break out spaces,
interest groups and clubs are available to
meet your needs ()
St Coun and Care com Further comments on Student Counsel ing and Pastoral Care. Include
any new ideas or specific feedback about this service
________________________________________________________________
________________________________________________________________
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Clubs
CLUBS, CULTURAL GROUPS, SPORT AND RECREATION
0 not important, 5 very important
N/A
0
1
2
3
4
5
Student clubs, cultural groups, events online
and on campus - Te Tira Ahu Pae ()
Club grants - Te Tira Ahu Pae ()
Sport and recreation centres on each campus
including social leagues, access to recreation
spaces/facilities, and support for running
sports clubs ()
Activities promoting engagement in sport and
recreation ()
Club comments Further comments on Clubs, Cultural Groups, Sport and Recreation. Include
any new ideas or specific feedback about this service
________________________________________________________________
________________________________________________________________
________________________________________________________________
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Achievement
STUDENT ACHIEVEMENT SUPPORT
0 not important, 5 very important
N/A
0
1
2
3
4
5
Proactive coaching - reaching out to students
who may be facing chal enges, helping unlock
your full potential using the GROW model and
coaching techniques ()
Comprehensive assistance - whether you're a
new student facing difficulties, returning from
academic exclusion or experiencing life
barriers, we offer ongoing support to help you
stay on track with your learning journey ()
Prep 4 Study - easing the transition to study
by providing an opportunity for new students
to connect to each other, their community and
services, reflect on preparedness and get
familiar with Stream. ()
Achievement comments Further comments on Student Achievement Support. Include any new
ideas or specific feedback about this service
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Any other F Do you have any other feedback or comments on how the seven categories support
your success at Massey?
________________________________________________________________
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Percentage Now you have reviewed the services, we are interested in your views on what
percentage of the student services fee do you think should be allocated to each category of
service (your answers need to add up to 100%) The current allocation is in bold, please fil in
the adjoining box with your preferred percentage.
Representation, advocacy and advice,
currently 14% : _______ (1)
Student to student communication,
currently 2% : _______ (2)
Student development, career and employment support,
currently 12% : _______ (3)
Student health,
currently 21% : _______ (4)
Student counsel ing and pastoral care,
currently 23% : _______ (7)
Clubs, cultural groups, sport and recreation,
currently 16% : _______ (5)
Student achievement support,
currently 12% : _______ (10)
Total : ________
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TTAP Te Tira Ahu Pae is your student association. They provide a range of student reps for
various student groups such as Distance, General, Postgrad, Māori, Pasifika, Disability and
Rainbow. Your reps attend Massey Boards and Committees and advocate on your behalf,
engage in student consultations, and direct campaigns to advocate for broader student rights.
How well do you feel represented by Te Tira Ahu Pae?
o Well (4)
o Average (5)
o Poor (6)
o Other (10)
TTAP Comments If you chose other, or wish to comment, please comment here
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Fee The proposed fee increase for the Student Services Fee in 2026 is to align with inflation -
approximately 3.3%. This would raise the $9.40 per credit internal cost to $9.70 per credit and
the $7.70 distance cost to $7.95 per credit. Do you agree with the price increase aligning with
inflation?
o Yes (4)
o No (5)
o Other (6)
Fee Comment If you chose other, or wish to comment further on the proposed fee increase,
please comment here
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Q29 As a final question, how did you hear about this survey
▢ Student Newsletter (1)
▢ Direct Email (4)
▢ Social Media (2)
▢ On-campus Activities (3)
▢ Word of Mouth (5)
▢ Distance activities (6)
▢ Other (7)
Thanks Thank you for your feedback and comments. If you would like to be entered into
the draw for a pair of Apple Airpod-pro's, one of four Massey hoodies or one of 10 $50 Prezzy
Card vouchers, please provide your identifying details below which wil only be used for the
purpose of randomly selecting and contacting students. Student ID's wil all be grouped and
ID's wil be randomly selected via impartial selection technology as prize winners.
o Your Name (1) __________________________________________________
o Your email address (2) __________________________________________________
o Your student ID number (3)
__________________________________________________
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