Internal complaints reportung and processing structure
Carole Young made this Official Information request to Accident Compensation Corporation
The request was successful.
      From: Carole Young
      
    
    Dear Accident Compensation Corporation,
When claimant code of rights code breaches are found, investigated and issued, can you please provide an overview of what happens with the information collected.
More specifically, can you please provide a detailed overview of what happens when a Claimants Code of Rights, Code 7 (privacy) is confirmed found.
Does it get escalated internally? 
Does it have a different reporting structure or treated differently compared to the other Code Breaches?
When a Code Complaint is breached by ACC, does ACC collect the information, and if so, is the data used for quality control purposes and who is are the breakdowns reported to?
Can you please provide a breakdown of how many code breaches are confirmed found annually, for the last 5 years, for each of the 8 Code of Claimants Right breaches.
Yours faithfully,
Carole Young
        From: Government Services
        Accident Compensation Corporation
      
    
    Kia ora
 
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        From: Government Services
        Accident Compensation Corporation
      
    
    Kia ora Carole 
Please find attached our response to your official information request
 dated 29 November 2022. If you have any questions about the response you
 can contact us at this [1]address, for all other matters please use our
 contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
 call on 0800 101 996.
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Ngâ mihi
Sara Freitag (she/her)
 Acting Manager | OIA Services
' 027 973 7330
 * PO Box 242, Wellington 6011
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