Information about the complaint process of a specific bus

Hugh Davenport made this Official Information request to Auckland Transport

Currently waiting for a response from Auckland Transport, they must respond promptly and normally no later than (details and exceptions).

From: Hugh Davenport

Dear Auckland Transport,

I would like to request any and all correspondence with the public, the operators, and anything internal with regards to the near miss incident involving a cyclist on the Grafton Bridge on 14th February at 7:35am. The bus in question was HE262, rego JAF146. Dashcam footage both front and rear are available at https://twitter.com/AlecTang_/status/109....

Note, any internal correspondence within the operator is said to be held by the Agency under s 2(6) of the LGOIMA, so I would like any internal correspondence within the operator in addition. This could include discussions with this particular driver about road safety and responsibilities, or discussions with drivers in general about sharing the road with other road users.

I would also like to request how many reports about dangerous driving have involve the particular driver on shift, and what the outcome for the driver was in this particular instance.

Going forward, I would like to request what AT is doing to improve road safety for all road users.

In addition, I would like to request whether the Police were notified of the event.

Yours faithfully,

Hugh Davenport

Link to this

From: AT Official Information (AT)
Auckland Transport


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Dear Mr Davenport

 

We acknowledge receipt of your request for official information dated 18
February 2019 in relation to a near miss incident on Grafton Bridge on 14
February.

 

We are processing your request according to the provisions of the Local
Government Official Information and Meetings Act 1987. You will receive a
response within 20 working days after the receipt of your

request by Auckland Transport, as required by the Act. The expected due
date for a response is 18 March 2019.  Please note this is the maximum
response time and we will endeavour to respond to you sooner.

 

If you have any further queries, please contact me on (09) 355 3553 during
business hours, quoting Local Government Official Information request
number CAS-987976-V7P9T5.

 

Kind regards

 

Deepa Pathak | LGOIMA Business Partner [3]Description: Description:
Description: Description:
LGOIMA Portfolio | Customer Liaison Team Description: Description:
20 Viaduct Harbour Ave, Auckland 1010 Description: Description:
Description: Description:
P 09 355 3553   Description: Email-Signature

E [1][email address] or
[2][email address]

Working together to create an awesome
journey –first time, every time

[4]cid:image002.jpg@01D238E0.86F57A30[5]cid:image003.jpg@01D238E0.86F57A30 [6]cid:image004.jpg@01D238E0.86F57A30 [7]cid:image005.jpg@01D238E0.86F57A30[8]cid:image006.jpg@01D238E0.86F57A30

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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1. mailto:[email address]
2. mailto:[email address]
4. http://www.facebook.com/akltransport
5. https://twitter.com/akltransport
6. https://www.instagram.com/akltransport/
7. https://www.linkedin.com/company/aucklan...
8. https://www.youtube.com/user/aucklandtra...

Link to this

From: AT Official Information (AT)
Auckland Transport


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Dear Hugh,

 

Auckland Transport is in the process of collating your requested
information, and will need time to prepare the information for release.

We estimate the information will be ready by Friday, 30 March 2019.

 

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

If you wish to discuss this decision with us, please feel free to contact
us during normal business hours

Kind regards

Cameron Kirchoff | LGOIMA – Business Partner
Auckland Transport

Private Bag 92250, Auckland 1142

P 09 355 3553 | E [2][email address] or
[3][email address]

[4]www.at.govt.nz
[5]cid:image008.jpg@01D4DD78.B531C9A0

[6]cid:image002.jpg@01D2927A.134A0850[7]cid:image003.jpg@01D2927A.134A0850 [8]cid:image004.jpg@01D2927A.134A0850 [9]cid:image005.jpg@01D2927A.134A0850[10]cid:image006.jpg@01D2927A.134A0850

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. mailto:[email address]
4. http://www.at.govt.nz/
6. https://www.facebook.com/akltransport
7. https://twitter.com/akltransport
8. https://www.instagram.com/akltransport/
9. https://www.linkedin.com/company/aucklan...
10. https://www.youtube.com/user/aucklandtra...

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Things to do with this request

Anyone:
Auckland Transport only: