Printed from https://fyi.org.nz/request/9248-information-regarding-policy-of-responding-to-complaints-made-by-the-public on November 22, 2024 01:39

Information regarding policy of responding to complaints made by the public

Hugh Davenport made this Official Information request to Wellington Regional Council

This request has been withdrawn by the person who made it. There may be an explanation in the correspondence below.

From: Hugh Davenport

Dear Wellington Regional Council,

I would like to request any information regarding any policies around how complaints are dealt with in Metlink. Specifically when the original complainant is responded to, any timeframes that must be met for those responses, and any exceptions that would mean that the original complainant do not get responded to.

Yours faithfully,

Hugh Davenport

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From: Sam Horsefield
Wellington Regional Council

Dear Hugh,

 

Acknowledgement of Request for Information

 

Thank you for your email dated 13 December 2018, requesting information
regarding the policy of responding to complaints made by the public

 

Your request is being followed-up and a reply will be sent to you shortly.

 

Yours sincerely,

 

Sam Horsefield

 

 

for

Luke Troy

General Manager

Strategy

Greater Wellington Regional Council

 

 

 

 

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

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From: Hugh Davenport

Dear Wellington Regional Council,

As per our discussion yesterday, this request can be ignored.

Yours faithfully,

Hugh Davenport

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Things to do with this request

Anyone:
Wellington Regional Council only: