Information regarding cancellation of bus services
Hugh Davenport made this Official Information request to Wellington Regional Council
The request was partially successful.
From: Hugh Davenport
Dear Wellington Regional Council,
I would like information regarding cancellation of bus services for the last year.
Could you please provide the following information, split into categories described below:
1. The raw number, and percentage of cancelled bus services over:
a) The whole metlink network
b) Each route
c) The whole metlink network broken down into months
d) Each route broken down into months
2. In regards to the above numbers, the number of those cancelled bus services that were incorrectly displayed on RTI display boards, with the same break down a, b, c, d.
3. In regards to the numbers from section 1. The average number of complaints for each cancelled service, with the same break down a, b, c, d.
4. In regards to the numbers from section 2. The average number of complaints for each cancelled service, with the same break down a, b, c, d.
5. In regards to the numbers from section 1. The average number of passengers who boarded the next non-cancelled service on the same route, with the same break down a, b, c, d. This information should be available via fare records, including snapper data.
6. In regards to the numbers from section 5. The average number of passengers who had concession cards (child, secondary student, tertiary student, eldery (supergold), disabled, any other concessions), split into each concession category, and further split with the same break down a, b, c, d.
7. In regards to the numbers from section 1. The average number of passengers who would normally have boarded at the same time/day as the cancelled service, and at the same time as the next non-cancelled service for that route, with the same break down as a, b, c, d. This information should be available via fare records, including snapper data.
8. In regards to the numbers from section 7. The average number of passengers who had concession cards (child, secondary student, tertiary student, eldery (supergold), disabled, any other concessions), split into each concession category, and further split with the same break down a, b, c, d.
Yours faithfully,
Hugh Davenport
From: Darrell Young
Wellington Regional Council
Dear Hugh,
Acknowledgement of Request for Information
Thank you for your email dated 7 November 2018, requesting information
regarding cancellation of bus services.
Your request is being followed-up and a reply will be sent to you shortly.
Yours sincerely,
Darrell Young
for
Luke Troy
General Manager
Strategy
Greater Wellington Regional Council
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
From: Margaret Meek
Wellington Regional Council
Hello Hugh
Thank you for your request for information. As it stands, your request is
for a substantial amount of information. Would you be able to contact
Catherine Jones, Public Transport Transformation Project Commercial
Manager on 021 193 4260 so that we are able to discuss your request.
Regards
Margaret
Margaret Meek | Business Advisor, Public Transport
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
15 Walter St, Te Aro | PO Box 11646, Manners St, Wellington 6142
T: 04 830 4393 | www.gw.govt.nz
-----Original Message-----
From: [FOI #9014 email]
Sent: Wednesday, 7 November 2018 11:25:02 a.m.
To: "OIA/LGOIMA requests at Wellington Regional Council"
Subject: Official Information request - Information regarding
cancellation of bus services
Dear Wellington Regional Council,
I would like information regarding cancellation of bus services for the
last year.
Could you please provide the following information, split into
categories described below:
1. The raw number, and percentage of cancelled bus services over:
a) The whole metlink network
b) Each route
c) The whole metlink network broken down into months
d) Each route broken down into months
2. In regards to the above numbers, the number of those cancelled bus
services that were incorrectly displayed on RTI display boards, with the
same break down a, b, c, d.
3. In regards to the numbers from section 1. The average number of
complaints for each cancelled service, with the same break down a, b, c,
d.
4. In regards to the numbers from section 2. The average number of
complaints for each cancelled service, with the same break down a, b, c,
d.
5. In regards to the numbers from section 1. The average number of
passengers who boarded the next non-cancelled service on the same route,
with the same break down a, b, c, d. This information should be
available via fare records, including snapper data.
6. In regards to the numbers from section 5. The average number of
passengers who had concession cards (child, secondary student, tertiary
student, eldery (supergold), disabled, any other concessions), split
into each concession category, and further split with the same break
down a, b, c, d.
7. In regards to the numbers from section 1. The average number of
passengers who would normally have boarded at the same time/day as the
cancelled service, and at the same time as the next non-cancelled
service for that route, with the same break down as a, b, c, d. This
information should be available via fare records, including snapper
data.
8. In regards to the numbers from section 7. The average number of
passengers who had concession cards (child, secondary student, tertiary
student, eldery (supergold), disabled, any other concessions), split
into each concession category, and further split with the same break
down a, b, c, d.
Yours faithfully,
Hugh Davenport
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ATTENTION: This correspondence is confidential and intended for the named
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From: Hugh Davenport
Dear Margaret Meek,
What parts would be substantial? I'm more than happy to reduce the scope of the request to bring it into a manageable request on your end.
Yours sincerely,
Hugh Davenport
From: Hugh Davenport
Dear Margaret Meek,
Just checking up on my previous response.
Yours sincerely,
Hugh Davenport
From: Margaret Meek
Wellington Regional Council
Hello Hugh
I am not best placed to advise you what specifically makes your request substantial. As advised below, we would appreciate it if you would contact Catherine Jones, Public Transport Transformation Project Commercial Manager on 021 193 4260 to discuss your request.
Regards
Margaret
Margaret Meek | Business Advisor, Public Transport
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
15 Walter St, Te Aro | PO Box 11646, Manners St, Wellington 6142
T: 04 830 4393 | www.gw.govt.nz
-----Original Message-----
From: Hugh Davenport [mailto:[FOI #9014 email]]
Sent: Wednesday, 21 November 2018 12:20 p.m.
To: Margaret Meek
Subject: RE: Official Information request - Information regarding cancellation of bus services [#159A4G]
Dear Margaret Meek,
Just checking up on my previous response.
Yours sincerely,
Hugh Davenport
-----Original Message-----
Hello Hugh
Thank you for your request for information. As it stands, your request is
for a substantial amount of information. Would you be able to contact
Catherine Jones, Public Transport Transformation Project Commercial
Manager on 021 193 4260 so that we are able to discuss your request.
Regards
Margaret
Margaret Meek | Business Advisor, Public Transport
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
15 Walter St, Te Aro | PO Box 11646, Manners St, Wellington 6142
T: 04 830 4393 | www.gw.govt.nz
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #9014 email]
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
ATTENTION: This correspondence is confidential and intended for the named recipient(s) only. If you are not the named recipient and receive this correspondence in error, you must not copy, distribute or take any action in reliance on it and you should delete it from your system and notify the sender immediately. Unless otherwise stated, any views or opinions expressed are solely those of the author, and do not represent those of the organisation.
hide quoted sections
From: Hugh Davenport
Dear Margaret Meek,
Does Catherine Jones have an email address I can contact her on?
Yours sincerely,
Hugh Davenport
From: Margaret Meek
Wellington Regional Council
[email address]
-----Original Message-----
From: Hugh Davenport [mailto:[FOI #9014 email]]
Sent: Thursday, 22 November 2018 11:07 a.m.
To: Margaret Meek
Subject: RE: Official Information request - Information regarding cancellation of bus services [#159A4G]
Dear Margaret Meek,
Does Catherine Jones have an email address I can contact her on?
Yours sincerely,
Hugh Davenport
-----Original Message-----
Hello Hugh
I am not best placed to advise you what specifically makes your request substantial. As advised below, we would appreciate it if you would contact Catherine Jones, Public Transport Transformation Project Commercial Manager on 021 193 4260 to discuss your request.
Regards
Margaret
Margaret Meek | Business Advisor, Public Transport
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
15 Walter St, Te Aro | PO Box 11646, Manners St, Wellington 6142
T: 04 830 4393 | www.gw.govt.nz
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #9014 email]
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
ATTENTION: This correspondence is confidential and intended for the named recipient(s) only. If you are not the named recipient and receive this correspondence in error, you must not copy, distribute or take any action in reliance on it and you should delete it from your system and notify the sender immediately. Unless otherwise stated, any views or opinions expressed are solely those of the author, and do not represent those of the organisation.
hide quoted sections
Hugh Davenport left an annotation ()
Catherine replied to me directly:
Hi Hugh,
We are aiming to send you a formal LGOIMA response letter today with some of the information you have requested and explaining why some other information is not provided.
You will appreciate that we are all extremely busy with network improvements right now.
From: Helen Plant
Wellington Regional Council
Response to OIA 2018 325.pdf
366K
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Attachment 1 to OIA 2018 325 RTI Cancellations vs Scheduled Bus Services.xlsx
145K
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Attachment 2 to OIA 2018 325 Complaints Cancelled Bus Services.xlsx
38K
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Dear Mr Davenport
Attached is our response to your recent OIA 2018-325 plus two attachments.
Yours sincerely
Helen Plant
Helen Plant | Executive Assistant to Chair and General Manager Public
Transport
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
Shed 39, 2 Fryatt Quay, Pipitea, Wellington 6011: PO Box 11646, Manners
St, Wellington 6142
T: 04 830 4246 M: 027 201 2478
[1]www.gw.govt.nz
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
References
Visible links
1. http://www.gw.govt.nz/
From: Hugh Davenport
Dear Helen Plant,
Thank you very much for that, understand about the missing data.
Yours sincerely,
Hugh Davenport
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Hugh Davenport left an annotation ()
Emailed Catherine directly.
Hi Catherine,
I've been told that my request is too substantial, and was wondering whether you could clarify which parts were substantial so I can limit the request. The request is at https://fyi.org.nz/request/9014-informat...
Also, if you could please reply to the @requests.fyi.org.nz address that was received for this request so that the FYI system can display all correspondence publicly.
Cheers,
Hugh
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