Dear Ms MacPherson
ACC acknowledges your request below, which we are considering as a request for Official Information under the Official Information Act, 1982 (the Act).

We would like to clarify the following with you:
- are you requesting information in respect of specific individuals that you could identify to us, or alternatively
- are requesting information with regard to any and all ACC case managers and assessors?

Unfortunately, if your request is for the latter it is likely ACC would decline to provide the data as it would require us to undertake substantial research and collation. While we could consider charging you for this work, it is our view this would not be practical as the work required to fulfil your request would interfere with ACC's ability to carry out its Official Information services. However, we may be able to provide some information if you were to reduce the scope of your request (as provided for by section 18 A of the Act).

Therefore, please respond to this email if you wish to reduce the scope or provide clarification of your request, by Friday 9 February 2018.

Yours sincerely
Government Engagement and Support

-----Original Message-----
From: Jan MacPherosn [mailto:[FOI #7199 email]]
Sent: Wednesday, 31 January 2018 7:39 a.m.
To: Information Website Mail
Subject: Official Information request - Information pertaining to official complaints and number of assessments

Dear Accident Compensation Corporation,

I respectfully request the number of times an official complaint has been made about a particular ACC case manager and also how many assessments have been done for ACC by a particular assessor

Yours faithfully,
Jan MacPherson

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #7199 email]

Is [ACC request email] the wrong address for Official Information requests to Accident Compensation Corporation? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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Disclaimer:

"This message and any attachments may contain confidential and privileged information.
If you believe you have received this email in error, please advise us immediately by
return email or telephone and then delete this email together with all attachments.
If you are not the intended recipient, you are not authorised to use or copy this message
or any attachments or disclose the contents to any other person."

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Dear Ms McPherson

Thanks you for your clarification in the email below.

ACC is working on your request and will be in touch with you as soon as possible, and certainly by 2 March 2018. If you have any questions we will be happy to work with you to resolve these. We can be contacted via email at [email address].

Yours sincerely
Government Engagement and Support

-----Original Message-----
From: Jan MacPherosn [mailto:[FOI #7199 email]]
Sent: Monday, 5 February 2018 9:30 a.m.
To: Government Services
Subject: Re: Official Information request - Information pertaining to official complaints and number of assessments

Dear Government Services,

GOod morning, the case manager I am asking about is Mark Crouchley of ACC Whakatane and the assessor is Doctor Rod Douglas of Tauranga

Yours sincerely,

Jan MacPherson

-----Original Message-----

Dear Ms MacPherson
ACC acknowledges your request below, which we are considering as a request for Official Information under the Official Information Act, 1982 (the Act).

We would like to clarify the following with you:
- are you requesting information in respect of specific individuals that you could identify to us, or alternatively
- are requesting information with regard to any and all ACC case managers and assessors?

Unfortunately, if your request is for the latter it is likely ACC would decline to provide the data as it would require us to undertake substantial research and collation. While we could consider charging you for this work, it is our view this would not be practical as the work required to fulfil your request would interfere with ACC's ability to carry out its Official Information services. However, we may be able to provide some information if you were to reduce the scope of your request (as provided for by section 18 A of the Act).

Therefore, please respond to this email if you wish to reduce the scope or provide clarification of your request, by Friday 9 February 2018.

Yours sincerely
Government Engagement and Support

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Please use this email address for all replies to this request:
[FOI #7199 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Disclaimer:

"This message and any attachments may contain confidential and privileged information.
If you believe you have received this email in error, please advise us immediately by
return email or telephone and then delete this email together with all attachments.
If you are not the intended recipient, you are not authorised to use or copy this message
or any attachments or disclose the contents to any other person."

hide quoted sections

Dear Ms MacPherson

Our apologies - the acknowledgement email we sent on 7 February 2018 stated the incorrect date. The correct due date is 6 March 2018, based on your clarification email sent on 5 February 2018.

Our response is now ready and has been sent to your personal email address.

This decision is made based on the following:

Section 16(2)(c) of the Official Information Act 1982 (the Act), allows an organisation to make information available in a way other than the preferred method of the requestor if it would prejudice an interest in sections 6, 7 or 9.

The information you have requested contains personal information about a third party. ACC’s view is that releasing the information on the FYI website would prejudice those third party privacy interests.

Yours sincerely

Government Engagement and Support

-----Original Message-----
From: Jan MacPherosn [mailto:[FOI #7199 email]]
Sent: Saturday, 3 March 2018 1:12 p.m.
To: Government Services
Subject: Re: Information pertaining to official complaints and number of assessments - ref 51310

Dear Government Services,

I respectfully request an urgent response to my request of ACC as they have not responded by 2nd March 2018

Yours sincerely,

Jan MacPherson

-----Original Message-----

Dear Ms McPherson

Thanks you for your clarification in the email below.

ACC is working on your request and will be in touch with you as soon as possible, and certainly by 2 March 2018. If you have any questions we will be happy to work with you to resolve these. We can be contacted via email at [email address].

Yours sincerely
Government Engagement and Support

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #7199 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Disclaimer:

"This message and any attachments may contain confidential and privileged information.
If you believe you have received this email in error, please advise us immediately by
return email or telephone and then delete this email together with all attachments.
If you are not the intended recipient, you are not authorised to use or copy this message
or any attachments or disclose the contents to any other person."

hide quoted sections